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  • FIRST POST
    • Althea
    • By Althea 7th Mar 18, 9:57 AM
    • 89Posts
    • 135Thanks
    Althea
    Advice: Egg card reclaim questions
    • #1
    • 7th Mar 18, 9:57 AM
    Advice: Egg card reclaim questions 7th Mar 18 at 9:57 AM
    Hi - I've claimed for PPI against an Egg card I had years ago. Barclays have replied and confirmed I did have PPI, but have asked for further information, asking for details of things I just don't have anymore such as what was my salary at the time. This was years ago, and I didn't keep my payslips as I believed I didn't need them anymore, so I have no idea how I can answer their 'additional information' questions if I don't have the info they're asking for. I wasn't expecting them to be asking for such details, is this usual?
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    DMP Mutual Support Thread Member No 239
Page 1
    • zx81
    • By zx81 7th Mar 18, 10:02 AM
    • 17,288 Posts
    • 18,403 Thanks
    zx81
    • #2
    • 7th Mar 18, 10:02 AM
    • #2
    • 7th Mar 18, 10:02 AM
    Yes, it's usual.

    If you don't know, tell them you don't know.
    • Moneyineptitude
    • By Moneyineptitude 7th Mar 18, 11:06 AM
    • 20,483 Posts
    • 11,353 Thanks
    Moneyineptitude
    • #3
    • 7th Mar 18, 11:06 AM
    • #3
    • 7th Mar 18, 11:06 AM
    If you don't know, tell them you don't know.
    Originally posted by zx81
    Yes, the complaint will not stand or fall on this information alone.
    • Althea
    • By Althea 7th Mar 18, 11:07 AM
    • 89 Posts
    • 135 Thanks
    Althea
    • #4
    • 7th Mar 18, 11:07 AM
    • #4
    • 7th Mar 18, 11:07 AM
    Ok, thanks, I was just worried it would depend on knowing what my salary was back then.
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    DMP Mutual Support Thread Member No 239
    • foreversummer
    • By foreversummer 8th Mar 18, 10:11 AM
    • 836 Posts
    • 357 Thanks
    foreversummer
    • #5
    • 8th Mar 18, 10:11 AM
    • #5
    • 8th Mar 18, 10:11 AM
    Hi

    I hope you don't mind me asking, but where do you claim for the Egg card/loan. Everyone seems to be saying Barclays but on the FCA website I get directed to Citi.
    • Althea
    • By Althea 8th Mar 18, 11:26 AM
    • 89 Posts
    • 135 Thanks
    Althea
    • #6
    • 8th Mar 18, 11:26 AM
    • #6
    • 8th Mar 18, 11:26 AM
    The original claim went to Citi, who then forwarded it on to Barclays and sent me a letter to say they were doing this.

    Hi

    I hope you don't mind me asking, but where do you claim for the Egg card/loan. Everyone seems to be saying Barclays but on the FCA website I get directed to Citi.
    Originally posted by foreversummer
    ---------------------------------------------------------------------------------------------------------------------------
    DMP Mutual Support Thread Member No 239
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