Advice: Egg card reclaim questions

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Hi - I've claimed for PPI against an Egg card I had years ago. Barclays have replied and confirmed I did have PPI, but have asked for further information, asking for details of things I just don't have anymore such as what was my salary at the time. This was years ago, and I didn't keep my payslips as I believed I didn't need them anymore, so I have no idea how I can answer their 'additional information' questions if I don't have the info they're asking for. I wasn't expecting them to be asking for such details, is this usual?


DMP Mutual Support Thread Member No 239

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  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    Yes, it's usual.

    If you don't know, tell them you don't know.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    If you don't know, tell them you don't know.
    Yes, the complaint will not stand or fall on this information alone.
  • Althea
    Althea Posts: 114 Forumite
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    Ok, thanks, I was just worried it would depend on knowing what my salary was back then.


    DMP Mutual Support Thread Member No 239
  • foreversummer
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    Hi

    I hope you don't mind me asking, but where do you claim for the Egg card/loan. Everyone seems to be saying Barclays but on the FCA website I get directed to Citi.
  • Althea
    Althea Posts: 114 Forumite
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    The original claim went to Citi, who then forwarded it on to Barclays and sent me a letter to say they were doing this.
    Hi

    I hope you don't mind me asking, but where do you claim for the Egg card/loan. Everyone seems to be saying Barclays but on the FCA website I get directed to Citi.


    DMP Mutual Support Thread Member No 239
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