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    • Rickoza
    • By Rickoza 12th Feb 18, 2:56 PM
    • 20Posts
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    Rickoza
    0 WOW
    Changing a Flight
    • #1
    • 12th Feb 18, 2:56 PM
    0 WOW
    Changing a Flight 12th Feb 18 at 2:56 PM
    We booked with Travel Republic last year for 5 to travel. Recently we've had one person drop out and wish to replace them with someone else. The Flights are with BA, but neither TR or BA are prepared to change the name on the flight - the only options they are giving us is to cancel the flight for the person who isn't going, and take a near 300 hit to book a new flight. Or cancel all the flights and get just 300 back (flights were over 1000). I cannot believe that, for a simple name change on an electronic ticket which hasn't been issued and the flight doesn't take place until July, they cannot change this over even if it involves a small admin fee. Anyone help please?
Page 1
    • Caz3121
    • By Caz3121 12th Feb 18, 3:18 PM
    • 11,590 Posts
    • 7,569 Thanks
    Caz3121
    • #2
    • 12th Feb 18, 3:18 PM
    • #2
    • 12th Feb 18, 3:18 PM
    I cannot believe that, for a simple name change on an electronic ticket which hasn't been issued and the flight doesn't take place until July, they cannot change this over even if it involves a small admin fee.
    Originally posted by Rickoza
    BA do not allow name changes...nothing you or the agent can do about that
    • PeacefulWaters
    • By PeacefulWaters 12th Feb 18, 4:10 PM
    • 8,318 Posts
    • 10,672 Thanks
    PeacefulWaters
    • #3
    • 12th Feb 18, 4:10 PM
    • #3
    • 12th Feb 18, 4:10 PM
    BA do not allow name changes...nothing you or the agent can do about that
    Originally posted by Caz3121
    Unless booked as a BA Holiday.
    • Westin
    • By Westin 12th Feb 18, 4:35 PM
    • 1,598 Posts
    • 1,165 Thanks
    Westin
    • #4
    • 12th Feb 18, 4:35 PM
    • #4
    • 12th Feb 18, 4:35 PM
    It sounds unreasonable doesn't it - just a "simple" name change - but think of it another way. If when flights are released and available at a low fare, if free/low cost name changes where possible then you would have people/businesses buying up large blocks of seats to resell at a higher price later on.

    Have you looked to see what the cost is of just buying a new seat for the new person would cost? It might actually be more cost effective.

    You certainly should not need to cancel and rebook the rest of the party.
    • PeacefulWaters
    • By PeacefulWaters 12th Feb 18, 5:31 PM
    • 8,318 Posts
    • 10,672 Thanks
    PeacefulWaters
    • #5
    • 12th Feb 18, 5:31 PM
    • #5
    • 12th Feb 18, 5:31 PM
    He who bails out loses the cash.
    • Heliflyguy
    • By Heliflyguy 13th Feb 18, 10:55 AM
    • 850 Posts
    • 421 Thanks
    Heliflyguy
    • #6
    • 13th Feb 18, 10:55 AM
    • #6
    • 13th Feb 18, 10:55 AM
    It sounds unreasonable doesn't it - just a "simple" name change - but think of it another way. If when flights are released and available at a low fare, if free/low cost name changes where possible then you would have people/businesses buying up large blocks of seats to resell at a higher price later on.
    Originally posted by Westin
    That theory may have been relevant many years ago but now the airlines have methods that spot fake bookings and names with ease.
    It would be obvious if a company or individual booked and issued
    a lot of tickets then went back and changed the names.

    The "security" excuse for not allowing a name change isnt credible either.

    Also off the top of my head Flybe and Norwegian allow name changes.
    • Rickoza
    • By Rickoza 8th Nov 18, 11:39 AM
    • 20 Posts
    • 0 Thanks
    Rickoza
    • #7
    • 8th Nov 18, 11:39 AM
    • #7
    • 8th Nov 18, 11:39 AM
    Ended up we had to cancel the ticket and purchase a new one, received no refund, and ended up with different seats quite far apart.
    • EveryWhere
    • By EveryWhere 8th Nov 18, 11:54 AM
    • 1,032 Posts
    • 495 Thanks
    EveryWhere
    • #8
    • 8th Nov 18, 11:54 AM
    • #8
    • 8th Nov 18, 11:54 AM
    Ended up we had to cancel the ticket and purchase a new one, received no refund, and ended up with different seats quite far apart.
    Originally posted by Rickoza
    Why did you bother to cancel, unless you wanted to reclaim the taxes?
    • Caz3121
    • By Caz3121 8th Nov 18, 12:33 PM
    • 11,590 Posts
    • 7,569 Thanks
    Caz3121
    • #9
    • 8th Nov 18, 12:33 PM
    • #9
    • 8th Nov 18, 12:33 PM
    Ended up we had to cancel the ticket and purchase a new one, received no refund, and ended up with different seats quite far apart.
    Originally posted by Rickoza
    did you claim for a refund of the taxes?
    if the person that pulled out was cancelling for a reason covered by their insurance they should place a claim. If not then they lose their money
    • Rickoza
    • By Rickoza 8th Nov 18, 12:52 PM
    • 20 Posts
    • 0 Thanks
    Rickoza
    I got the taxes back, but it frustrated me that for a simple name change they profited massively. I'm pretty sure it costs them next to nothing to make the changes. There were legitimate personal reasons for this change but they simply wouldn't entertain that. Just disappointing they were so inflexible.
    • Ganga
    • By Ganga 8th Nov 18, 1:36 PM
    • 1,394 Posts
    • 737 Thanks
    Ganga
    Why did you bother to cancel, unless you wanted to reclaim the taxes?
    Originally posted by EveryWhere
    The plane might have been full and the only way to get a seat may have been to cancel the one seat and rebook a new one.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • Rickoza
    • By Rickoza 8th Nov 18, 2:06 PM
    • 20 Posts
    • 0 Thanks
    Rickoza
    Was anything but full as we'd booked it months in advance. Didn't have any trouble booking a new seat.
    • malkie76
    • By malkie76 8th Nov 18, 7:57 PM
    • 5,531 Posts
    • 6,353 Thanks
    malkie76
    It was a passenger change, not a name change. Many airlines don’t allow this to deter speculators.
    Legal team on standby
    • Heliflyguy
    • By Heliflyguy 9th Nov 18, 11:53 AM
    • 850 Posts
    • 421 Thanks
    Heliflyguy
    It was a passenger change, not a name change.
    Originally posted by malkie76
    For all intents and purposes they are the same thing 99.9% of the time.
    • malkie76
    • By malkie76 9th Nov 18, 8:12 PM
    • 5,531 Posts
    • 6,353 Thanks
    malkie76
    For all intents and purposes they are the same thing 99.9% of the time.
    Originally posted by Heliflyguy
    If you can invent an algorithm that is effective, then airlines will pay you a fortune for it.
    Legal team on standby
    • jackieblack
    • By jackieblack 9th Nov 18, 8:22 PM
    • 8,366 Posts
    • 13,003 Thanks
    jackieblack
    There were legitimate personal reasons for this change.
    Originally posted by Rickoza
    Were these legitimate personal reasons not covered by travel insurance?
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