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  • FIRST POST
    • steeltown
    • By steeltown 20th Nov 17, 10:35 AM
    • 8Posts
    • 3Thanks
    steeltown
    DC digital entertainment ltd
    • #1
    • 20th Nov 17, 10:35 AM
    DC digital entertainment ltd 20th Nov 17 at 10:35 AM
    Hi guys. A message of caution if purchasing from DC digital entertainment ltd. They are a retailer of graded electronic equipment based in Dorset. I purchased a samsung galaxy s8 in black and unlocked in grade A condition via their website. The item arrived in the wrong colour and locked to a network and in a condition that I would consider less than the grading they advertise, as by their definition, the product should have nothing more than minor marks or scratches to the rear casing and the one they sent me had a deliberate gouge to conceal the emei number. I contacted them and was advised to mail the item back for a refund which could take up to 14 days. Once this time had lapsed with no communication from them, I contacted them again to inquire about the refund and was told that none would be given as I had entered a trade to trade agreement. If you read their terms and conditions, you will see they have a seperate set for trade to trade and that basically, they can restrict your rights with regard to refunds/ warranties etc. At no point during the sale are you made aware that you have accepted these terms and you are entered tacitly into them by putting the name of the company you work for in the sales form. I have sent them my official complaint letter as they are in breach of contract for sending items not as described and await their response. updates to follow.
Page 1
    • powerful_Rogue
    • By powerful_Rogue 20th Nov 17, 1:59 PM
    • 3,721 Posts
    • 5,574 Thanks
    powerful_Rogue
    • #2
    • 20th Nov 17, 1:59 PM
    • #2
    • 20th Nov 17, 1:59 PM
    Did you purchase as a business customer?
    • MataNui
    • By MataNui 20th Nov 17, 3:28 PM
    • 1,032 Posts
    • 577 Thanks
    MataNui
    • #3
    • 20th Nov 17, 3:28 PM
    • #3
    • 20th Nov 17, 3:28 PM
    Already a thread on here about these people. Also a quick look at the trustpilot page shows huge screaming red flags. Lots of negative reviews (almost matched by the number of reviews DC digital are clearly trying to get taken down). The positive reviews look mostly fake.

    All in all they look like a bunch of scammers opening for the Christmas bargain rush.
    • steeltown
    • By steeltown 20th Nov 17, 6:03 PM
    • 8 Posts
    • 3 Thanks
    steeltown
    • #4
    • 20th Nov 17, 6:03 PM
    • #4
    • 20th Nov 17, 6:03 PM
    Not knowingly. There is a box on the order form to put a company name in but at no point during the sale or in the terms and conditions does it clearly state that by doing this you will be bound by trade to trade terms.
    • steeltown
    • By steeltown 20th Nov 17, 6:07 PM
    • 8 Posts
    • 3 Thanks
    steeltown
    • #5
    • 20th Nov 17, 6:07 PM
    • #5
    • 20th Nov 17, 6:07 PM
    Very unprofessional. I look like pushing for breach of contract for not supplying items as described.
    • DoaM
    • By DoaM 20th Nov 17, 9:54 PM
    • 6,232 Posts
    • 6,084 Thanks
    DoaM
    • #6
    • 20th Nov 17, 9:54 PM
    • #6
    • 20th Nov 17, 9:54 PM
    How did you pay?

    Did you send the phone back tracked?

    You may be able to make a section 75 or chargeback claim.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • steeltown
    • By steeltown 21st Nov 17, 7:20 AM
    • 8 Posts
    • 3 Thanks
    steeltown
    • #7
    • 21st Nov 17, 7:20 AM
    • #7
    • 21st Nov 17, 7:20 AM
    Sent it back special delivery. They aren't disputing that they haven't received it, they just refuse to pay a refund in spite of the fact they instructed me to send it back for a full refund. They want to send a replacement, but as I'd heard nothing from them for 14 days after they received the returned item,I made the natural assumption that the refund was being processed as per their instruction and have committed the funds elsewhere so don't want the replacement. Paid by debit unfortunately.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 21st Nov 17, 12:31 PM
    • 5,829 Posts
    • 34,017 Thanks
    Blackbeard of Perranporth
    • #8
    • 21st Nov 17, 12:31 PM
    • #8
    • 21st Nov 17, 12:31 PM
    B2B
    Due diligence required.
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Defibrillators Cannot Cure a Heart Attack!
    • steeltown
    • By steeltown 21st Nov 17, 2:20 PM
    • 8 Posts
    • 3 Thanks
    steeltown
    • #9
    • 21st Nov 17, 2:20 PM
    • #9
    • 21st Nov 17, 2:20 PM
    They argue I did but there is nothing in the terms that says you accept those conditions by putting a company name in the box. Not only that. They have since offered a refund in writing then gone back on that agreement after 14 days.
    • steeltown
    • By steeltown 22nd Nov 17, 7:02 AM
    • 8 Posts
    • 3 Thanks
    steeltown
    Quick update. Have been contacted by DC digital to inform me a refund is now being processed. Will report back when cheque has cleared. Thanks all for input.
    • SPENDERO
    • By SPENDERO 27th Nov 17, 6:42 PM
    • 2 Posts
    • 0 Thanks
    SPENDERO
    Low grade company
    I AM JUST ONE MORE DISSATISFIED COMPANY !!

    BEWARE !! VERY SMALL LOW GRADE OPERATION !! DON’T WASTE YOUR TIME !!

    I read a few reviews prior to ordering an expensive (£1799.99) Sony KD551A TV. THAT WAS A BIG MISTAKE !! I really should have known better and should not have taken a chance.

    The attitude of DC Digital when things go wrong is nothing short of disgusting. They have refused to pay for the cost of returning a faulty item CLAIMING THEY HAVE DONE NOTHING WRONG and glibly told me to take them to court !! Judge for yourselves from the following email that I sent them as to wether or not they did anything wrong.

    START OF MY EMAIL - As you can appreciate a very considerable amount of both my time and my sons has been wasted as a result of your companies incompetence. THE LINE ACCROSS THE SCREEN WHEN THE SET IS TURNED ON SHOULD HAVE BEEN DISCOVERED BY YOUR STAFF PRIOR TO DESPATCH. THE SCRATCHES AND MARKS ON THE SCREEN SHOULD ALSO HAVE BEEN DISCOVERED PRIOR TO DESPATCH.

    My son had to take half a day off work to return the faulty TV at considerable expense..Obviously this was a choice made by ourselves. Unfortunately the reason I wanted to be in full control of the return was due to a serious number of extremely negative Trustpilot reviews that question your return process in an appalling manner.

    Soon after placing my order I printed off your companies product grading details. On checking the grading details again during the last few days I notice for A- TV grading you have now added the words or screen. Its a massive shame that those important two words were missing when I placed the order as I would never have ordered a TV especially for close on £2000 with a damaged screen.

    Your conditions of return state that when a product is faulty that you will pay for the cost of the return. The cost of this debacle in terms of time wasted, lost wages and diesel runs into hundreds of pounds. I am prepared to take no further action providing that I receive a cheque for the sum of £125 during the next seven days which under the circumstances I feel is more than reasonable. I am sure that you would not like the details of this complaint posted online - END OF EMAIL

    THESE PEOPLE DO NOT LISTEN TO REASON.TAKE US TO COURT IS THEIR RESPONSE !! They even claim to have CCTV evidence showing that the TV was in perfect working order prior to despatch. Well it definitely wasn’t in perfect working order when it arrived. It is perfectly feasible that the TV could have been subjected to damage during transit from their premises to my address given that the packaging was in a disgraceful condition. Most of the polystyrene mouldings were broken and crumbling which obviously reduced there effectiveness.The condition of the packaging gave the very clear impression that the TV had been in and out of the box on numerous occasions which is clearly at loggerheads with their website A- description. ALSO AND VERY IMPORTANTLY THERE WAS NO SCREEN PROTECTOR OR PROTECTIVE BAG FOR THE TV. During a somewhat heated subsequent telephone conversation they refused to accept that this was a justifiable reason for them to pay the cost of returning the faulty item. It should also be noted that the only reason they eventually responded to my email was because the managing director took exception to a private message my son posted on Facebook. The managing director then asked one of his staff to contact me threatening police action which was laughable considering the content of the message. I got so fed up listening to this incredibly annoying individual that my eventual response was uncharacteristically lacking in charm !!

    I have now ordered the same television from a reputable high street retailer. It has cost me a few hundred pounds more and I just wish I had done that in the first place. The only good news to come out of this messy saga is that I was able to take advantage of a Black Friday deal and Sony's £300 CASH BACK PROMOTION. The overall result was the same TV worked out to be £600 cheaper than when I originally ordered the graded TV from DC Digital. The company are also a pleasure to do business with.

    BASICALLY THIS WAS A VERY LOW GRADE AND THOROUGHLY UNPLEASANT BUYING EXPERIENCE !!
    • Roy Tucker Rogiet
    • By Roy Tucker Rogiet 12th Dec 17, 10:29 PM
    • 1 Posts
    • 0 Thanks
    Roy Tucker Rogiet
    I also got caught BIGTIME
    It's hard to know where to start but the short story is I was looking to replace my very trustworthy Pioneer Plasma and decided Black Friday would be a good day, after visiting many stores the item I wanted was not available so with my brother we located the item online, a bit hasty I now realise I ordered the TV on the 25th Nov and it arrived yesterday the 11th December.
    My immediate horror was realised just by looking at the box as it was removed from the lorry, I then looked inside and I couldn't even describe the mess I saw, a totally unwrapped TV, no paperwork, manuals, instructions and a total mess.
    A badly marked TV which reluctantly I powered it and it did work but I immediately tried contacting DC Digital to get it returned all to no avail, after several attempts via phone and then email the bottom line is "NO CHANCE" not interested the sale is final.
    I am so shocked by the whole affair I am seeking legal advice to see what my options are, I advise you to stay well clear at all costs.
    • Katiesmiles
    • By Katiesmiles 16th Dec 17, 10:40 AM
    • 1 Posts
    • 0 Thanks
    Katiesmiles
    Not as described and refusing full refund
    Hi I had a phone which was advertised as silver unlocked however on arrival it was scratched on the back wrong colour and locked to Vodafone. They offered full refund but now want to deduct £150 as the box was opened. I have refused this and requested full refund plus return postage in seven days. This is now up.
    I have all photos and emails.
    My question is
    Do I have to accept the refund less £150 and sue for this or do I reject and sue for it all in small claims court ?
    Thank you
    • wendyray
    • By wendyray 12th Jul 18, 11:17 AM
    • 2 Posts
    • 0 Thanks
    wendyray
    Damaged Samsung TV deliveredm, still waiting for a replacement or refund
    I purchased a Samsung 65" tv from them in April this year. It was delivered at 9 o'clock at night, so only took the top off to check that everything was there. We unpacked it and powered it up the next day to find a huge black line running down the side of the tv. Took a photo straight away and emailed it to them. They offered to send a replacement and collect the damaged tv, which I have in an email. After a few emails asking for a delivery/collection date they sent their driver only to collect. Not heard anything from them since apart from them saying that they believe I damaged the tv by moving it. I am still waiting and have had to contact Trading Standards. Now seeking legal action. TV cost me £1500. Do not use this Company as they are not true to their word. Visiting Register of Companies and searching for the Company may be useful as they used to own another company which has since been dissolved, and there are a lot of negative reviews on TrustPilot.
    • HonestReviewer
    • By HonestReviewer 16th Jul 18, 1:30 PM
    • 1 Posts
    • 0 Thanks
    HonestReviewer
    Posted a review on trustpilot, within minutes it was flagged. They have changed the name of the company now. To something like "BuyTvDirect" or something like that. They have mass flagged hundreds of reviews on trustpilot and the site just let's them.

    I'd keep well away from this company.
    • wendyray
    • By wendyray 20th Jul 18, 1:52 PM
    • 2 Posts
    • 0 Thanks
    wendyray
    Search on this..dcdigitaltv…..and you will get BuytvDirect.


    1. I also posed as a customer and when I got to the payment page, you can see what is shown. Note the bank details are still DC Digital and the website is BuytvDirect. If I get a positive outcome from my situation ie they owe me £1500 or a tv that works then I will update you all. Also this will apply to TrustPilot review too and Watchdog.
    • whiten1
    • By whiten1 28th Dec 18, 11:17 AM
    • 1 Posts
    • 0 Thanks
    whiten1
    My worst Experience
    Also known as DC digital entertainment ltd, Go digital Warehouse, Go go digital.

    After purchasing a Samsung 32” TV on the 28th oct 2018

    Here’s what I encountered:

    28th oct 2018, Order completed (£197.99 via Bank Transfer)

    Fri 2nd Nov, Estimated delivery date via
    UPS

    5th November, Delivered via UPS

    Tv received but had faulty LCD screen
    Returned tv as requested at my own cost via UPS (was promised the shipping would be refunded)

    08th November, Go Digital Confirmed receipt of TV and replied “passed to warehouse to process replacement”

    19th Nov, after numerous emails and pointless telephone calls, I sent a formal complaint to which I got a response. I was told “You'll be receiving your refund within 3 - 5 working days”

    21st November, I received an email, “Refund cheque posted today”
    I Received a check which did not include the shipping fees which I was promised (£17.30)

    22nd November, I received an email “we will be processing your refund for the shipping costs”

    22nd November, I received an email “please confirm your shipping costs” (I also attached invoice)

    02nd December, I sent an email to Go Digital as the check did not clear in my account.

    05th December, I received an email “please provide bank details to customer service on 01202879077 or email to enable them to refund via faster payment method”.

    05th December, received email “the check payment was stopped as this item is to be delivered as it was an exchange. We will book in your replacement TV to be delivered next week” (30 days too late)

    05th December, I received a letter from my bank confirming that the check had bounced (refer to drawer) due to insufficient funds in the company account.

    06th December, after speaking to the citizens advice bureau for legal advice, it was confirmed they are in breach of there contract. Another formal letter was sent making them aware of my intentions.

    07th December, received an email “Sorry for any inconvenience caused and any delay. We will process your refund as soon as possible.
    This will take 3-5 working days

    07th December, received an email “The refund has been passed to a member of management and will be processed and put into your bank account within 3-5 working days

    10th December, received an email” Hello, a note has just been added to your order:
    “Dear Sir
    please provide your bank details so we may arrange a return”.

    17th December, 7 days had passed, No email or refund.

    17th December, I sent a final request for refund “I have now sought legal advice and also raised the issue with the Consumer Ombudsman. If I do not receive payment of the amount outstanding, a total of £215.29 by 4pm on 21/12/2018, I will be issuing small claims proceedings and seeking judgment against you.

    18th December, received email “Hello, a note has just been added to your order:
    Refund cheque posted today
    cheque number 102677
    18/12/2018

    21st December, received check for full amount.
    28th December, Check cleared in my account

    A total of 2 months I have waited.

    After careful review by the bank & the citizens advice this would appear to be a scam. In the hope that the buyer gets so exhausted with emails and poor communication, not forgetting the bounced checks, this can and has resulted in defeat for many. After reading many of the bad reviews, it does appear to have happened to a large number of innocent buyers who have suffered the stress and anxiety like I have, but have not received their money back some of which have probably not left feedback on here. My advice would be to stay away, you’ve been warned!

    Buy your electrical products from a reputable company. Pay the extra cash and save the massive headache.
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