Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 17th Nov 17, 1:56 PM
    • 95Posts
    • 27Thanks
    MSE Andrew
    Add your feedback on energy supplier People's Energy
    • #1
    • 17th Nov 17, 1:56 PM
    Add your feedback on energy supplier People's Energy 17th Nov 17 at 1:56 PM
    This is a feedback thread on energy supplier

    People's Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 1
    • MSE Andrea
    • By MSE Andrea 4th Jul 18, 9:31 AM
    • 9,312 Posts
    • 22,170 Thanks
    MSE Andrea
    • #2
    • 4th Jul 18, 9:31 AM
    • #2
    • 4th Jul 18, 9:31 AM
    Hi everyone

    People's Energy now has a verified forum account. If you're a customer or thinking of transferring to it and have a question ask it here and it should reply.

    Andrea
    Could you do with a Money Makeover?


    Follow MSE on other Social Media:
    MSE Facebook, MSE Twitter, MSE Deals Facebook, MSE Deals Twitter, Forum Twitter, Instagram, Pinterest
    Join the MSE Forum
    Get the Free MoneySavingExpert Money Tips E-mail
    Report inappropriate posts: click the report button
    Point out a rate/product change
    Flag a news story: news@moneysavingexpert.com
    • RomfordNavy
    • By RomfordNavy 29th Jul 18, 8:47 PM
    • 205 Posts
    • 18 Thanks
    RomfordNavy
    • #3
    • 29th Jul 18, 8:47 PM
    Just switched
    • #3
    • 29th Jul 18, 8:47 PM
    Further to suggestion on cheapenergyclub, have just switched over both Gass & Elec to The Peoples Energy Company. Will report back later with how it goes.
    • gjs1701
    • By gjs1701 7th Aug 18, 5:46 PM
    • 144 Posts
    • 36 Thanks
    gjs1701
    • #4
    • 7th Aug 18, 5:46 PM
    • #4
    • 7th Aug 18, 5:46 PM
    I have just switched after my Flow deal came to end. I read about them on WeOwnIt.org.uk and in the Guardian.

    Watch this space...
    • RomfordNavy
    • By RomfordNavy 9th Aug 18, 5:04 PM
    • 205 Posts
    • 18 Thanks
    RomfordNavy
    • #5
    • 9th Aug 18, 5:04 PM
    • #5
    • 9th Aug 18, 5:04 PM
    Further to suggestion on cheapenergyclub, have just switched over both Gass & Elec to The Peoples Energy Company. Will report back later with how it goes.
    Originally posted by RomfordNavy
    Oops lokks like I may have made a mistake switching to TPE.

    Have just checked their website and it appears that if you have an Economy 7 meter, like I do, then they charge a much higher daily standing charge. Not only that they have also raised their prices overall since I applied to make the switch.

    We haven't yet had any correspondence from The Peoples Energy so I wonder what would happen if I try to change supplier again now?
    • PeoplesEnergy
      Verified User verified user
    • By PeoplesEnergy Verified User verified user 6th Sep 18, 4:07 PM
    • 16 Posts
    • 7 Thanks
    PeoplesEnergy
    • #6
    • 6th Sep 18, 4:07 PM
    • #6
    • 6th Sep 18, 4:07 PM
    Thanks for getting in touch and sorry to hear you are having some problems with your new account.

    We want to put this right for you and would like to get in contact to ensure you are on the best deal.

    Could you send us details of how to get in contact with you and a best time for us to get in touch? You can send this to customerservices@peopleseenergy.co.uk.

    Oops lokks like I may have made a mistake switching to TPE.

    Have just checked their website and it appears that if you have an Economy 7 meter, like I do, then they charge a much higher daily standing charge. Not only that they have also raised their prices overall since I applied to make the switch.

    We haven't yet had any correspondence from The Peoples Energy so I wonder what would happen if I try to change supplier again now?
    Originally posted by RomfordNavy
    Verified Company
    I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • PeoplesEnergy
      Verified User verified user
    • By PeoplesEnergy Verified User verified user 6th Sep 18, 4:10 PM
    • 16 Posts
    • 7 Thanks
    PeoplesEnergy
    • #7
    • 6th Sep 18, 4:10 PM
    • #7
    • 6th Sep 18, 4:10 PM
    Yay. Welcome to the People's Energy family and we hope you've enjoyed being with us so far. If you ever need any help you can contact our Customer Services team at customerservices@peoplesenergy.co.uk or on 0131 285 5510 .

    I have just switched after my Flow deal came to end. I read about them on WeOwnIt.org.uk and in the Guardian.

    Watch this space...
    Originally posted by gjs1701
    Verified Company
    I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Lucy Lockett
    • By Lucy Lockett 22nd Sep 18, 4:50 PM
    • 10 Posts
    • 6 Thanks
    Lucy Lockett
    • #8
    • 22nd Sep 18, 4:50 PM
    • #8
    • 22nd Sep 18, 4:50 PM
    Am intrigued by this new company, have not heard of them before today but will now look at their website for first impressions and will come back later in this post..........

    Home page makes it clear that the co is altruistic - 100% renewable, 75% profits back to the customer, customer representation on the board.
    Found first spelling mistake after 60 secs!
    Took a look at the "people" and found:
    One customer rep with no obvious credentials to represent the customer but like all of them has 'passion'.
    I learn the CEO's dog's name. David also says " I use an inconsistent approach to spelling" so perhaps he was the culprit?
    Karen seems the bees knees.
    Duncan says he "can count quite well" and has a relationship with peanut butter - lucky lady!
    Now on to 'Community'. They "are not fans of throwing money at switching sites to get more customers" - so no enticement for me to join them via MSE. But they do want to support charity and is in partnership with one charity.
    They have a page called the Full Monty and it's a bit of a let down not to see that - had visions of David, Karen and Duncan but no, we are given board minutes. These are very easy to follow and contains reports of electricity wholesale prices, problems with flat rate direct debits, staff numbers, advertising - the usual start up stuff I would imagine.
    Other statistics are shown such as the number of customers.
    There's a blog which I did not read as I do not normally pay much attention to informal diary-style info.
    That is it, the website is easy to read, easy to follow and I should think easy to know if this is your sort of company.

    Will I join? There is a salary cap of 10:1 and I wonder how this helps anyone? Is it sound business acumen? If you want a share of the profits as a customer you need damn good people making them. Think I will sleep on it!
    Last edited by Lucy Lockett; 23-09-2018 at 1:42 PM.
    • beardiedog
    • By beardiedog 2nd Oct 18, 11:51 AM
    • 633 Posts
    • 243 Thanks
    beardiedog
    • #9
    • 2nd Oct 18, 11:51 AM
    • #9
    • 2nd Oct 18, 11:51 AM
    Am intrigued by this new company, have not heard of them before today but will now look at their website for first impressions and will come back later in this post..........

    Home page makes it clear that the co is altruistic - 100% renewable, 75% profits back to the customer, customer representation on the board.
    Found first spelling mistake after 60 secs!
    Took a look at the "people" and found:
    One customer rep with no obvious credentials to represent the customer but like all of them has 'passion'.
    I learn the CEO's dog's name. David also says " I use an inconsistent approach to spelling" so perhaps he was the culprit?
    Karen seems the bees knees.
    Duncan says he "can count quite well" and has a relationship with peanut butter - lucky lady!
    Now on to 'Community'. They "are not fans of throwing money at switching sites to get more customers" - so no enticement for me to join them via MSE. But they do want to support charity and is in partnership with one charity.
    They have a page called the Full Monty and it's a bit of a let down not to see that - had visions of David, Karen and Duncan but no, we are given board minutes. These are very easy to follow and contains reports of electricity wholesale prices, problems with flat rate direct debits, staff numbers, advertising - the usual start up stuff I would imagine.
    Other statistics are shown such as the number of customers.
    There's a blog which I did not read as I do not normally pay much attention to informal diary-style info.
    That is it, the website is easy to read, easy to follow and I should think easy to know if this is your sort of company.

    Will I join? There is a salary cap of 10:1 and I wonder how this helps anyone? Is it sound business acumen? If you want a share of the profits as a customer you need damn good people making them. Think I will sleep on it!
    Originally posted by Lucy Lockett
    My favourite company to switch to at present when Bulb's rates increase, unless things change in the next few weeks that is.

    /RANT As for spelling mistakes and grammar errors - it's so easy to auto-check now that, to me, it's unforgivable not to get it right first time. In other words, it's just laziness on the part of the writer.\RANT
    • gjs1701
    • By gjs1701 7th Oct 18, 11:37 AM
    • 144 Posts
    • 36 Thanks
    gjs1701
    I have just switched after my Flow deal came to end. I read about them on WeOwnIt.org.uk and in the Guardian.

    Watch this space...
    Originally posted by gjs1701
    So I submitted my first meter read after a month and got a statement a few days later. It all looks ok so far.

    Their website is a bit basic, but is looks like it took my meter read ok.
    • PeoplesEnergy
      Verified User verified user
    • By PeoplesEnergy Verified User verified user 9th Oct 18, 11:14 AM
    • 16 Posts
    • 7 Thanks
    PeoplesEnergy
    My favourite company to switch to at present when Bulb's rates increase, unless things change in the next few weeks that is.

    /RANT As for spelling mistakes and grammar errors - it's so easy to auto-check now that, to me, it's unforgivable not to get it right first time. In other words, it's just laziness on the part of the writer.\RANT
    Originally posted by beardiedog
    Great news and happy to have you with us. We won't be changing anything in the next few weeks, other than aiming to get better for our awesome people so happy days.
    Verified Company
    I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • PeoplesEnergy
      Verified User verified user
    • By PeoplesEnergy Verified User verified user 9th Oct 18, 11:19 AM
    • 16 Posts
    • 7 Thanks
    PeoplesEnergy
    So I submitted my first meter read after a month and got a statement a few days later. It all looks ok so far.

    Their website is a bit basic, but is looks like it took my meter read ok.
    Originally posted by gjs1701
    Thanks for the feedback and we agree with you on the need to update our website. we're working behind the scenes on this so we can't wait to unveil it . In the meantime, let us know if there's anything else we can do like sending you an awesome People's Energy goodie bag .
    Verified Company
    I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • beardiedog
    • By beardiedog 9th Oct 18, 11:59 AM
    • 633 Posts
    • 243 Thanks
    beardiedog
    Great news and happy to have you with us. We won't be changing anything in the next few weeks, other than aiming to get better for our awesome people so happy days.
    Originally posted by PeoplesEnergy
    Thanks for the reply.

    BTW your quote page doesn't work properly i.e. it won't email a copy of the quote.
    • PeoplesEnergy
      Verified User verified user
    • By PeoplesEnergy Verified User verified user 10th Oct 18, 9:08 AM
    • 16 Posts
    • 7 Thanks
    PeoplesEnergy
    Thanks for the reply.

    BTW your quote page doesn't work properly i.e. it won't email a copy of the quote.
    Originally posted by beardiedog
    Thanks for flagging that issue on our quote page and it's something we definitely need to get sorted as soon as possible so we're on it .
    Verified Company
    I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • PeoplesEnergy
      Verified User verified user
    • By PeoplesEnergy Verified User verified user 10th Oct 18, 9:19 AM
    • 16 Posts
    • 7 Thanks
    PeoplesEnergy
    Am intrigued by this new company, have not heard of them before today but will now look at their website for first impressions and will come back later in this post..........

    Home page makes it clear that the co is altruistic - 100% renewable, 75% profits back to the customer, customer representation on the board.
    Found first spelling mistake after 60 secs!
    Took a look at the "people" and found:
    One customer rep with no obvious credentials to represent the customer but like all of them has 'passion'.
    I learn the CEO's dog's name. David also says " I use an inconsistent approach to spelling" so perhaps he was the culprit?
    Karen seems the bees knees.
    Duncan says he "can count quite well" and has a relationship with peanut butter - lucky lady!
    Now on to 'Community'. They "are not fans of throwing money at switching sites to get more customers" - so no enticement for me to join them via MSE. But they do want to support charity and is in partnership with one charity.
    They have a page called the Full Monty and it's a bit of a let down not to see that - had visions of David, Karen and Duncan but no, we are given board minutes. These are very easy to follow and contains reports of electricity wholesale prices, problems with flat rate direct debits, staff numbers, advertising - the usual start up stuff I would imagine.
    Other statistics are shown such as the number of customers.
    There's a blog which I did not read as I do not normally pay much attention to informal diary-style info.
    That is it, the website is easy to read, easy to follow and I should think easy to know if this is your sort of company.

    Will I join? There is a salary cap of 10:1 and I wonder how this helps anyone? Is it sound business acumen? If you want a share of the profits as a customer you need damn good people making them. Think I will sleep on it!
    Originally posted by Lucy Lockett
    Hi Lucy,

    Thanks so much for taking the time out to share your thoughts on People's Energy. It's really important to us that we hear about people's experiences in finding out about us,

    Your insights on the Full Monty page are really great to hear and we'll look at ways to add more valuable information to it so will take your feedback on board.

    We recently appointed a Customer Representative to our Advisory Board so that customers are represented throughout the business and we have already seen a great response to this (over 1,100 people voted for who they would like to represent them on the board). In implementing our 10:1 salary cap we are striving to ensure we never lose focus of the fact that there is a problem in all industries with huge bonuses and salaries that promote gender pay disparity and greed. We will always strive to employ the best of the best but we also don't want to become just another money hungry energy company .

    If you're happy to provide your contact details David or Karin would love to get in touch to share more with you on the People's Energy journey and answer any questions you may have.

    You can get in touch via marketing@peoplesenergy.co.uk.
    Verified Company
    I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • HUMBUG
    • By HUMBUG 10th Oct 18, 1:02 PM
    • 161 Posts
    • 37 Thanks
    HUMBUG
    Planned price increases?
    So are People's Energy planning any price increases in the next few months?

    When I do a comparison between Bulb Vari-Fair (after their planned tariff increases at the end of November) vs your current tariff , there is a 'Hooray' message saying I'll save £381 .

    But what would be the point in moving to People's Energy if you too are planning any major increases in the next month or so? Your tariff is variable and means you can increase your prices at any moment (but you need to give 30 days notice as per your energy licence).
    • beardiedog
    • By beardiedog 10th Oct 18, 1:29 PM
    • 633 Posts
    • 243 Thanks
    beardiedog
    So are People's Energy planning any price increases in the next few months?

    When I do a comparison between Bulb Vari-Fair (after their planned tariff increases at the end of November) vs your current tariff , there is a 'Hooray' message saying I'll save £381 .

    But what would be the point in moving to People's Energy if you too are planning any major increases in the next month or so? Your tariff is variable and means you can increase your prices at any moment (but you need to give 30 days notice as per your energy licence).
    Originally posted by HUMBUG
    Wow, that sounds like a lot of energy being used to make that kind of saving.

    I'm on the same tariff at slightly above average usage and I would save around £70 by switching to PE or £120 for Pure Planet.

    It's a gamble but you can always switch as there are no exit fees... if you can find a cheaper alternative if prices do increase.
    • CelticStar
    • By CelticStar 10th Oct 18, 4:59 PM
    • 537 Posts
    • 424 Thanks
    CelticStar
    Bit unsure about People's Energy
    I switched to People's Energy from the abominable IRESA because I liked their stated aims and ethos and, although they weren't the cheapest supplier they were pretty competitive. I spend quite a bit on gas and electric. My thoughts so far are that they were initially very helpful when dealing with the abominable IRESA and their attempts to stop people from switching. I was impressed with all the people I dealt with at People's Energy who were very helpful and seemed enthusiastic about what they were doing. Their call centres seem to be in the UK which is also helpful as sometimes dealing with a language barrier on top of trying to sort out account issues can be difficult.

    However, after six months I am having some issues. I've never had a reminder to submit meter readings or any kind of statement telling me my bill is available. When I realised this recently I logged in online to look at my bills there instead but I get a message there saying told I can't access any bills 'until my first bill cycle' - I have been with them months so there should be bills there. I have submitted meter readings when I've remembered but there doesn't seem to be any history of them. The woman I spoke to also seemed to think that I am not being supplied energy by them when I definitely am. A ticket has now been raised but I was given no idea when this might all be resolved and the customer services rep I spoke to this time seemed a lot less helpful.

    So, all in all, a bit disappointing and I am thinking of leaving now because I can do without the hassle.
    • PeoplesEnergy
      Verified User verified user
    • By PeoplesEnergy Verified User verified user 11th Oct 18, 8:16 AM
    • 16 Posts
    • 7 Thanks
    PeoplesEnergy
    I switched to People's Energy from the abominable IRESA because I liked their stated aims and ethos and, although they weren't the cheapest supplier they were pretty competitive. I spend quite a bit on gas and electric. My thoughts so far are that they were initially very helpful when dealing with the abominable IRESA and their attempts to stop people from switching. I was impressed with all the people I dealt with at People's Energy who were very helpful and seemed enthusiastic about what they were doing. Their call centres seem to be in the UK which is also helpful as sometimes dealing with a language barrier on top of trying to sort out account issues can be difficult.

    However, after six months I am having some issues. I've never had a reminder to submit meter readings or any kind of statement telling me my bill is available. When I realised this recently I logged in online to look at my bills there instead but I get a message there saying told I can't access any bills 'until my first bill cycle' - I have been with them months so there should be bills there. I have submitted meter readings when I've remembered but there doesn't seem to be any history of them. The woman I spoke to also seemed to think that I am not being supplied energy by them when I definitely am. A ticket has now been raised but I was given no idea when this might all be resolved and the customer services rep I spoke to this time seemed a lot less helpful.

    So, all in all, a bit disappointing and I am thinking of leaving now because I can do without the hassle.
    Originally posted by CelticStar
    Hi there,

    Thank you so much for taking the time out to leave such a thorough review and share your feedback with us. We take the experiences and views of our members seriously as we're here to provide you with the best service possible.

    It looks like we've dropped the ball on a few things here and we'd love to put them right for you.

    Would you be able to drop us a line with your name and telephone number/email so that we can get in touch to sort out the above (0131 285 5510 or customerservices@peoplesenergy.co.uk) but also to make sure we fix the problems that are causing them to happen.

    We believe in owning up when we mess up and getting right onto it to fix it, so rest assured we'll be back to that company you love again. With over 16,000 members calling People's Energy home we're also closer now to beginning to pay back our first 75% of profits back .
    Verified Company
    I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • PeoplesEnergy
      Verified User verified user
    • By PeoplesEnergy Verified User verified user 11th Oct 18, 8:32 AM
    • 16 Posts
    • 7 Thanks
    PeoplesEnergy
    So are People's Energy planning any price increases in the next few months?

    When I do a comparison between Bulb Vari-Fair (after their planned tariff increases at the end of November) vs your current tariff , there is a 'Hooray' message saying I'll save £381 .

    But what would be the point in moving to People's Energy if you too are planning any major increases in the next month or so? Your tariff is variable and means you can increase your prices at any moment (but you need to give 30 days notice as per your energy licence).
    Originally posted by HUMBUG

    Great question. That's great news to hear you saved £381 with us and we're delighted to have you be part of the People's Energy family.

    We are delighted to confirm we will not be increasing our prices in the next month or so . In our first year of business we reduced our prices twice and have only increased them once since then due to the unsustainable wholesale price increase in the market. Our team will always put our members over profit so where we can we'll help people save money rather than pay more.
    Verified Company
    I am a verified representative of PeoplesEnergy. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

292Posts Today

1,834Users online

Martin's Twitter