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    • Mark Simms
    • By Mark Simms 2nd Oct 17, 11:12 AM
    • 1Posts
    • 0Thanks
    Mark Simms
    Cancel 02 sim only contract with 7-14 days
    • #1
    • 2nd Oct 17, 11:12 AM
    Cancel 02 sim only contract with 7-14 days 2nd Oct 17 at 11:12 AM
    Having been out of contract (business, sim only) with O2 I signed up for a new 12 month contract a couple of days ago.
    I've since changed my mind and called to cancel this, I was just told by the O2 cancellation/retaining dept. that you can't cancel a sim only contract and would have to pay the 12 month term in full.

    They are saying there is no 7 or 14 day cooling off period for the service and it has always been this way. Can this be true or do the Distance Selling Regulations override this?

    I thought there would be a lot of forum info on this subject but there's hardly any!
Page 1
    • mobilejunkie
    • By mobilejunkie 2nd Oct 17, 11:59 AM
    • 7,693 Posts
    • 2,467 Thanks
    • #2
    • 2nd Oct 17, 11:59 AM
    • #2
    • 2nd Oct 17, 11:59 AM
    Upgrades don't attract a cooling off period - neither do business contracts or contracts taken out in a shop - unless the t&c of the supllier state otherwise.
    Last edited by mobilejunkie; 02-10-2017 at 12:02 PM.
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