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Stay with Plusnet or return to Sky ?
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teddysmum
Posts: 9,520 Forumite
I'm nearing the end of 12 months with PlusNet, after leaving Sky and I'm dithering about what to do.
I was not vey happy with PlusNet after taking a couple of months to fix dropouts and was still getting about 2Mbps less than with Sky ( a big difference when in single figures) so was getting ready for a move soon.
However, I replied to a post on their forum and mentioned speeds still not being great and was surprised to get a message from staff saying a tweak had been made to my line so please check. It has increased by1Mbps !
Now I don't now what I'll be doing, as it's down to price and offers may have changed in two weeks; my notice date.
Sky :
They have an offer of £15/month for ADSL (available to new Sky customers or existing ones who are now new internet customers.)
It mentions £19.99 set up fees (New customers section and on offers when you log in) but the small print says set up is free for existing Sky customers (I have tv),so which is true ?
If this is £9.99 for modem and the admin £10 mentioned by others, I have Sky modem and believe the admin is negotiable, but then I can't go via TCB (who don't impress me) for £50.
What deals have returning for internet, current tv customers managed to sort around this ?
PlusNet:
I have seen no posts to give an idea of resent retention deals.
My minimum term ends on a Friday and they say they don't do cease/migration on weekends, so possibly migrating on the Monday following would just mean a couple of days at full price, but if Sky took over early I'd be in minimal term still so have a 'fine' and also not be new to Sky as 12 months won't have passed.
After introducing the cease fee even for migrating to an LLU provider, terms were clear with LLU specifically mentioned, but the wording has been changed as below, so is the fee still payable?
You pay if:
Quote :
the phone line that your broadband's on has been cut off
you cancel your broadband account without switching to another provider
you switch to a provider who uses their own network (like a cable provider)
I was not vey happy with PlusNet after taking a couple of months to fix dropouts and was still getting about 2Mbps less than with Sky ( a big difference when in single figures) so was getting ready for a move soon.
However, I replied to a post on their forum and mentioned speeds still not being great and was surprised to get a message from staff saying a tweak had been made to my line so please check. It has increased by1Mbps !
Now I don't now what I'll be doing, as it's down to price and offers may have changed in two weeks; my notice date.
Sky :
They have an offer of £15/month for ADSL (available to new Sky customers or existing ones who are now new internet customers.)
It mentions £19.99 set up fees (New customers section and on offers when you log in) but the small print says set up is free for existing Sky customers (I have tv),so which is true ?
If this is £9.99 for modem and the admin £10 mentioned by others, I have Sky modem and believe the admin is negotiable, but then I can't go via TCB (who don't impress me) for £50.
What deals have returning for internet, current tv customers managed to sort around this ?
PlusNet:
I have seen no posts to give an idea of resent retention deals.
My minimum term ends on a Friday and they say they don't do cease/migration on weekends, so possibly migrating on the Monday following would just mean a couple of days at full price, but if Sky took over early I'd be in minimal term still so have a 'fine' and also not be new to Sky as 12 months won't have passed.
After introducing the cease fee even for migrating to an LLU provider, terms were clear with LLU specifically mentioned, but the wording has been changed as below, so is the fee still payable?
You pay if:
Quote :
the phone line that your broadband's on has been cut off
you cancel your broadband account without switching to another provider
you switch to a provider who uses their own network (like a cable provider)
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