bank fraud

grandmarose · 7 September 2017 at 1:24PM

I received an email saying I was entitled to a tax rebate and I needed to submit my bank details in order for it to be paid into our bank account. 4 days later I received a phone call from a man saying someone was taking money from our account, he said he was from Nat West. He said would I like him to help me and put my money in a safe account ? I would need to use my card reader which I did . He was so convincing that he was genuine. I followed his instructions and transferred money to a 'Safe account' After I had a bad feeling about what had happened and more or less straight away rang Nat West customer services to stop all transactions however it was too late! We have lost a lot of money and only got about 10% back. Has anyone any advice?:(:(

spadoosh · 7 September 2017 at 1:35PM

Report it to the police and your bank (guessing youve done this already).

Dont transfer money on the phone. If you ever feel worried about scammers simply ask to call the copmpany back and use their published contact details. No company will have an issue with you doing this.

agrinnall · 7 September 2017 at 1:52PM

I'd suggest that you stop answering the phone, because everything that's gone wrong is as a result of you believing what you're told on a cold call. None of what you describe is new, and I'm afraid that unless the perpetrators are caught in possession of the money it's gone for good.

pinkshoes · 7 September 2017 at 2:45PM

I'd say the 10% you got back is lucky!

Unfortunately you have fallen for a well known scam.

Never deal with people who have called/emailed you. Always insist on calling them back using the publicised number.

(And call back from a different phone line...)

It is likely to be an expensive lesson learned!

AndyPix · 7 September 2017 at 2:45PM

Im sorry for your loss

waamo · 7 September 2017 at 3:30PM

If you get another call offering to trace the criminals and recover your money for a fee decline their offer.

Sometimes the same gang will pose as recovery specialists and attempt to get more money from you.

DoaM · 7 September 2017 at 3:49PM

Dear recovery specialists,
Please proceed to attempt recovery of the fraudulently-taken monies. I authorise you to keep 10% of anything recovered as your recovery fee.

unholyangel · 7 September 2017 at 4:13PM

Can't offer any advice on events that have already taken place but for the future:

- If someone has an interest in parting you from your money (this includes scammers & sales people alike), don't take what they tell you for granted. Always double check what they tell you.

- Probably around 90% of emails are spam or scams

- Its also possible for scammers to "spoof" an email address. This means that your email inbox might show the email as being sent by hrmc@gov.uk (for example) but if you went into the coding, you'd actually find it came from steve@scammers.co.uk

Few other things to note:
Its also typical of these scams that if you ask to call them back, they won't hang up and so when you lift the phone (assuming landline) to dial whatever number you have, you're still connected to the scammer (who then pretends to be your bank).

You are possibly now on a "suckers" list. Meaning your details will be passed to other scammers who may contact you trying to swindle you out of any money you have remaining.

bank fraud

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