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Three Mobile >>> answering the 'phone

Sterlingtimes
Sterlingtimes Posts: 2,569 Forumite
Part of the Furniture 1,000 Posts Name Dropper
I waited 45 minutes for Three to connect me to an operator yesterday evening. It never happened. Do people ever get through to Three? Is it an illusion that their customer services exists at all?

I got my own answer in the end though an hour's Googling.
I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".

Comments

  • Ian011
    Ian011 Posts: 2,432 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    What number did you call?
  • Sterlingtimes
    Sterlingtimes Posts: 2,569 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I dialled 333.
    I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".
  • Ian011
    Ian011 Posts: 2,432 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    At least you didn't call one of the very many fake "call connection service" premium rate scam numbers that purport to "connect" you to Three. That would have wasted a lot of money on top of just wasting your time.
  • robin58
    robin58 Posts: 2,802 Forumite
    Really depends when you call.

    They will be busy first thing in the morning, around 1pm to 2pm and after 4 pm into the early evening.

    All times people are not working.

    Sometimes just redialing can get you connected quicker. After 20 mins I would have redialed later.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!! ;)
  • trinidadone
    trinidadone Posts: 3,377 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    why not contact three via online chat instead, there systems even allow you to know how many people are in front of you waiting??
    Trinidad - I have a number of needs. Don't shoot me down if i get something wrong!!
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