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  • FIRST POST
    • craobhan
    • By craobhan 29th Dec 16, 12:30 PM
    • 38Posts
    • 5Thanks
    craobhan
    Changing name and supplier at same time
    • #1
    • 29th Dec 16, 12:30 PM
    Changing name and supplier at same time 29th Dec 16 at 12:30 PM
    I'm currently on Eon Dual Fuel and thinking about switching but I am now married and the account is in my other surname. I never bothered changing it before as it was such a faff to change and I was not willing to send an original marriage certificate to them. My name is changed on my bank account but as the number is still the same, they don't seem to be bothered. I always pay quarterly and even the same on my bank card is updated but again, they happily take payment.
    I have been looking see the Energy Club results and see from the feedback for Robin Hood Energy that customers have been having problems with updating names.
    Is that a general issue? If I register with a new company in my new name and do an organised switch, will they be unable to handle it as Eon have my previous surname?
    Would I be better just paying the Eon bill that came today and registering with another company in my current name and then asking Eon for a final bill once I'm switched?
    Sorry if this sounds a bit rambling but I've never done an energy switch before.
Page 1
    • Hengus
    • By Hengus 29th Dec 16, 5:02 PM
    • 6,542 Posts
    • 4,197 Thanks
    Hengus
    • #2
    • 29th Dec 16, 5:02 PM
    • #2
    • 29th Dec 16, 5:02 PM
    I am not sure that it is possible to terminate a supply and start a new supply with another supplier on the same day unless you follow the switching process or accept that you will move to your present supplier's Deemed Tariff. A Deemed Suppy would enable you to initiate a switch which will take anything up to 35 days.

    Sending E.oN a marriage certificate could save yourself a lot of potential hassle and possibly two credit checks.
    • badmemory
    • By badmemory 30th Dec 16, 12:41 AM
    • 2,207 Posts
    • 3,169 Thanks
    badmemory
    • #3
    • 30th Dec 16, 12:41 AM
    • #3
    • 30th Dec 16, 12:41 AM
    I'm pretty sure eon will do a credit check even (or especially) if they have your marriage cert. They will want to make sure you have not acquired a bad financial association. That may be one for gas and one for electricity.
    • spiro
    • By spiro 30th Dec 16, 8:21 AM
    • 5,981 Posts
    • 2,866 Thanks
    spiro
    • #4
    • 30th Dec 16, 8:21 AM
    • #4
    • 30th Dec 16, 8:21 AM
    The new supplier does not compare your name with that of your old supplier's account unless you are trying to transfer a PPM debt. Therefore you can sign up with your new supplier using your new name. They will obviously do any credit check in that name,
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • GingerBob
    • By GingerBob 30th Dec 16, 11:08 AM
    • 3,613 Posts
    • 1,657 Thanks
    GingerBob
    • #5
    • 30th Dec 16, 11:08 AM
    • #5
    • 30th Dec 16, 11:08 AM
    Don't tell E.On anything, just pay them off using your previous name. Sign up with a new supplier using your new name, and I would recommend EDF, since they do not smack you up with a credit check at all.
    • GingerBob
    • By GingerBob 30th Dec 16, 11:12 AM
    • 3,613 Posts
    • 1,657 Thanks
    GingerBob
    • #6
    • 30th Dec 16, 11:12 AM
    • #6
    • 30th Dec 16, 11:12 AM
    I'm pretty sure eon will do a credit check even (or especially) if they have your marriage cert. They will want to make sure you have not acquired a bad financial association. That may be one for gas and one for electricity.
    Originally posted by badmemory

    This highlights yet another egregious way in which utility providers sometimes operate, though I must admit, I'm not sure if E.On fall into this category:


    Marriage does not cause a financial association, only a joint bank account or mortgage should do that. However, some utility providers have taken it upon themselves to create malicious associations if they get to know the name of your husband/wife.
    • craobhan
    • By craobhan 2nd Jan 17, 12:59 PM
    • 38 Posts
    • 5 Thanks
    craobhan
    • #7
    • 2nd Jan 17, 12:59 PM
    • #7
    • 2nd Jan 17, 12:59 PM
    Thanks folks. Will try EDF in my new name. There are no joint accounts and house was paid off from my early retirement bonus before marriage. Hopefully simple to do then.
  • E.ON Company Representative: Helena
    • #8
    • 3rd Jan 17, 10:53 AM
    • #8
    • 3rd Jan 17, 10:53 AM
    Good morning craobhan and I'm sorry for the delay in replying to you.

    When you decide to change supplier, you contact the new company and request they start the switching process for you.

    They will then contact your old supplier (us in this case) and your account with us will go in to what we call 'loss pending'

    The new supplier will then ask you for some meter reads and they'll start your account from these reads, they'll send the reads to us and we'll close the account.

    All the information passed on is around meter serial numbers, meter reads and address etc. So your name should be fine.

    You can if you wish change your name with us first before starting the switch, if you'd like to, we'll need a copy of the marriage certificate sending in to us. It can be a copy though doesn't have to be the original.

    Thank you craobhan.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Lockardian
    • By Lockardian 10th Nov 18, 6:43 AM
    • 21 Posts
    • 1 Thanks
    Lockardian
    • #9
    • 10th Nov 18, 6:43 AM
    • #9
    • 10th Nov 18, 6:43 AM
    I’m in a similar position - wishing to switch from British Gas to (probably) Octopus via USwitch.

    The British Gas account is in my dad’s name, but as he’s signing the house over to me (we live together and will continue to do so) it makes sense to have the new Octopus account in my name.

    If I apply for the switch in my name am I likely to encounter any issues?
    • Robin9
    • By Robin9 10th Nov 18, 7:19 AM
    • 3,243 Posts
    • 2,122 Thanks
    Robin9
    Do the name change with BG first
    Never pay on an estimated bill
    • Lockardian
    • By Lockardian 10th Nov 18, 7:25 AM
    • 21 Posts
    • 1 Thanks
    Lockardian
    Is that absolutely necessary? From what I’ve read above, suppliers don’t exchange name information.
    • matelodave
    • By matelodave 10th Nov 18, 7:36 AM
    • 3,890 Posts
    • 2,443 Thanks
    matelodave
    Why not just close the acount with BG and then open the new one with Octopus. It's what you'd do if you were moving house
    Love makes the world go round - beer make it go round even faster
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    • Lockardian
    • By Lockardian 10th Nov 18, 8:06 AM
    • 21 Posts
    • 1 Thanks
    Lockardian
    That way, I wouldn’t qualify for the USwitch only Octopus Tariff nor get cashback - but it’s an option. Can you specify the date you want the old account closed, so it matches the date I go on-supply with Octopus, or whoever? I haven’t done this before so not sure how it works if you aren’t “switching” as such.
    • ASavvyBuyer
    • By ASavvyBuyer 10th Nov 18, 8:18 AM
    • 907 Posts
    • 2,683 Thanks
    ASavvyBuyer
    That way, I wouldn’t qualify for the USwitch only Octopus Tariff nor get cashback - but it’s an option. Can you specify the date you want the old account closed, so it matches the date I go on-supply with Octopus, or whoever? I haven’t done this before so not sure how it works if you aren’t “switching” as such.
    Originally posted by Lockardian

    If you use a referral code to switch to Octopus you will get £50 cashback. How much cashback are USwitch offering?
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers. Inst Aug 2015.
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    • Lockardian
    • By Lockardian 10th Nov 18, 9:58 AM
    • 21 Posts
    • 1 Thanks
    Lockardian
    I wasn’t aware of the cashback with a referral code. Quidco are offering £36.
    • ASavvyBuyer
    • By ASavvyBuyer 10th Nov 18, 10:32 AM
    • 907 Posts
    • 2,683 Thanks
    ASavvyBuyer
    A lot of companies offer a referral credit, but it is always worth doing a comparision for your own usage and area, to see which is the most cost effective deal for yourself.

    We helped an older relative to switch and she received enough credit to pay for her electric for a whole year.

    Usually, you only need a couple of other people to use your referral code, if it is a good deal for them, and the saving can be more than going with a cheaper supplier.
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers. Inst Aug 2015.
    REUK Diverter, Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump, Kia Soul EV & 100% Green Electric Tariff.
    • Hengus
    • By Hengus 10th Nov 18, 11:09 AM
    • 6,542 Posts
    • 4,197 Thanks
    Hengus
    Why not just close the acount with BG and then open the new one with Octopus. It's what you'd do if you were moving house
    Originally posted by matelodave
    Is it that simple? Surely, if an account is closed then the new occupant will go onto a Deemed tariff with the existing supplier. The new occupant would have to set up an account with the Deemed Supplier to cover usage until the switch goes through. It is probably easier to take up E.oN’s offer to change the name on marriage.
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