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Furniture Village

MissMB
MissMB Posts: 2 Newbie
in Consumer rights
I purchased two leather Salvador sofa's from FV, delivered on the 26th Sept. one had scuffs on the corner, after waiting three weeks a man came and took photo's and agreed it had to be replaced, a new sofa arrived on the 21st November, this again was faulty, the delivery driver took lots of photos, there are large stains on both seats, also I believe it is a "second" where the leather should be smooth there are large wrinkles, and not enough stuffing in some places causing large dents, I have the perfect one to compare. I wonder if an apprentice made this sofa.

I rang FV last Monday 23rd November and complained about the stains and the quality of the making, I was told someone will be in touch, another week has gone by and no contact, I rang again this morning and now waiting a call back.

Do I have the right to ask for a refund? I have had enough of FV, it is over two months now and still not satisfied.

Comments

  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How did you pay for them?
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • oldoakey
    oldoakey Posts: 146 Forumite
    Under the Consumer Rights Act (which replaced the Sale of Goods Act in October 2015) you have a statutory right to return something and get your money back if it's faulty.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    oldoakey wrote: »
    Under the Consumer Rights Act (which replaced the Sale of Goods Act in October 2015) you have a statutory right to return something and get your money back if it's faulty.
    Very simplistic and not strictly accurate.
  • oldoakey
    oldoakey Posts: 146 Forumite
    neilmcl wrote: »
    Very simplistic and not strictly accurate.

    A little like your reply - perhaps you would like to expand on your comment.
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    oldoakey wrote: »
    A little like your reply - perhaps you would like to expand on your comment.

    For starters this contract was concluded under SOGA, not the CRAs.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    LilElvis wrote: »
    For starters this contract was concluded under SOGA, not the CRAs.

    And it's been nearly 6 months since anyone posted on it.
This discussion has been closed.
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