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nPower - Opening Meter Reading Issue

DragonQ
DragonQ Posts: 2,198 Forumite
Part of the Furniture 1,000 Posts
in Energy
So I recently switched gas to nPower sicne they were (unfortunately) the cheapest by a fair way. They've now asked me to submit opening meter readings but I can't - the online form keeps asking me for both gas and electricity readings even though they aren't supplying my electricity.

Anyone else had this issue? Can't believe their brand new online system is still problematic.
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Comments

  • Cardew
    Cardew Posts: 29,063 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    On some tariffs companies will not supply gas only - they insist you take electricity as well. Could this be the case with NPower?
  • MABLE
    MABLE Posts: 4,236 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    DragonQ wrote: »
    So I recently switched gas to nPower sicne they were (unfortunately) the cheapest by a fair way. They've now asked me to submit opening meter readings but I can't - the online form keeps asking me for both gas and electricity readings even though they aren't supplying my electricity.

    Anyone else had this issue? Can't believe their brand new online system is still problematic.

    I just put in zeros for gas and was accepted. I only have them for electric.
  • MABLE
    MABLE Posts: 4,236 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Cardew wrote: »
    On some tariffs companies will not supply gas only - they insist you take electricity as well. Could this be the case with NPower?

    No not the case. Good guess though!
  • Cornucopia
    Cornucopia Posts: 16,492 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    nPower have a lot of system problems. This doesn't surprise me. If necessary, you'll have to phone them. Thankfully, it doesn't usually take too long to get through to a person.
  • DragonQ
    DragonQ Posts: 2,198 Forumite
    Part of the Furniture 1,000 Posts
    MABLE wrote: »
    I just put in zeros for gas and was accepted. I only have them for electric.
    Alright I'll try that.
  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    DragonQ wrote: »
    So I recently switched gas to nPower sicne they were (unfortunately) the cheapest by a fair way. They've now asked me to submit opening meter readings but I can't - the online form keeps asking me for both gas and electricity readings even though they aren't supplying my electricity.

    Anyone else had this issue? Can't believe their brand new online system is still problematic.

    Hi DragonQ

    Thanks for your post.

    I trust you've managed to get everything sorted, however I'm more than happy to check your account is set up and running correctly. Just contact us using the details provided on our profile page including your account number (if you have it), full name and address. Mark the email as MSE so we know to refer back to this page.

    Kind regards

    Jess :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • Cardew
    Cardew Posts: 29,063 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    MABLE wrote: »
    I just put in zeros for gas and was accepted. I only have them for electric.


    All companies will accept electric only customers - as some people don't have gas.


    Certainly some companies will not(did not) accept gas only customers - no idea if that applies to NPower.
  • mardycow
    mardycow Posts: 121 Forumite
    Part of the Furniture Photogenic Combo Breaker
    Good luck with that. I switched to Npower last year in April, by the time i switched again in December they had still not resolved my opening gas reading, they also billed me £13k odd for the year, upped my direct debit to over £1,100 per month I am still waiting for the £288 credit owed to me.
  • MABLE
    MABLE Posts: 4,236 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Cardew wrote: »
    All companies will accept electric only customers - as some people don't have gas.


    Certainly some companies will not(did not) accept gas only customers - no idea if that applies to NPower.

    I have today left n power and only because of price. I only have the gas with them now.

    I found N Power only as good as the advisor who answered the phone.
    Some were brilliant and others made it up as they went along.
  • MABLE
    MABLE Posts: 4,236 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    mardycow wrote: »
    Good luck with that. I switched to Npower last year in April, by the time i switched again in December they had still not resolved my opening gas reading, they also billed me £13k odd for the year, upped my direct debit to over £1,100 per month I am still waiting for the £288 credit owed to me.

    I could never understand their electric energy graph. According to their graph I was estimated to use £2000 worth of electric a year when in fact I use no more then about £750.

    Fortunatley I paid by var qty dd so did not cause me an issue.
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