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RAC Car Insurance Self Service Centre Con
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Terry_conquest
Posts: 20 Forumite
in Motoring
I Don't know if all insurance companies will go this way or not (they mustbe mad or have a conscience if they don't), but this service is a complete con.RAC launched an online self service centre some time ago, where you can go inand make changes to your details:-
View and Download your policy
Change your vehicle (although I think they mean notify them that you havechanged your vehicle rather than get a new motor!)
Change your address and contact details
Make payments and change your payment details.
Here's the con,
YOU go onto the web site, YOU make all the changes (not a customer servicesrep) and then YOU pay £25!!!!!!! yes that's right you do all the work and theycharge you £25 for it. :mad:
I thought that the Airport development fee (currently £10 per head at outlocal Airport) was a nice fiddle for them but at least they occasionally planta couple of shrubs and run up a flag for past war heroes in an attempt atjustifying the charge, but this really takes the prize for the rip off of thedecade.
I really need to know how I can get away with setting up a service where myclients do all the work and I charge them for the privilege. :T
View and Download your policy
Change your vehicle (although I think they mean notify them that you havechanged your vehicle rather than get a new motor!)
Change your address and contact details
Make payments and change your payment details.
Here's the con,
YOU go onto the web site, YOU make all the changes (not a customer servicesrep) and then YOU pay £25!!!!!!! yes that's right you do all the work and theycharge you £25 for it. :mad:
I thought that the Airport development fee (currently £10 per head at outlocal Airport) was a nice fiddle for them but at least they occasionally planta couple of shrubs and run up a flag for past war heroes in an attempt atjustifying the charge, but this really takes the prize for the rip off of thedecade.
I really need to know how I can get away with setting up a service where myclients do all the work and I charge them for the privilege. :T
0
Comments
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It's a charge for recalculating the policy when you change details.
It's a valid charge. £25 may be the minimum change fee.
These fees would have been outlined when you purchased the policy. If you did not like, you should have changed to a different insurer.0 -
sinizterguy wrote: »It's a charge for recalculating the policy when you change details.sinizterguy wrote: »
It's a valid charge. £25 may be the minimum change fee.
These fees would have been outlined when you purchased the policy. If you did not like, you should have changed to a different insurer.
No they were Not outlined, No they are Not valid and your probably right, £25 is possibly the minimum, they would likely charge much more if they thought they could get away with it.0 -
Seems standard practice for most insurance companies, certainly not a con. Would be great with out it though.
I think many more charge more than £25.0
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