We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

RAC Car Insurance Self Service Centre Con

I Don't know if all insurance companies will go this way or not (they mustbe mad or have a conscience if they don't), but this service is a complete con.RAC launched an online self service centre some time ago, where you can go inand make changes to your details:-

View and Download your policy

Change your vehicle (although I think they mean notify them that you havechanged your vehicle rather than get a new motor!)

Change your address and contact details

Make payments and change your payment details.

Here's the con,

YOU go onto the web site, YOU make all the changes (not a customer servicesrep) and then YOU pay £25!!!!!!! yes that's right you do all the work and theycharge you £25 for it. :mad:

I thought that the Airport development fee (currently £10 per head at outlocal Airport) was a nice fiddle for them but at least they occasionally planta couple of shrubs and run up a flag for past war heroes in an attempt atjustifying the charge, but this really takes the prize for the rip off of thedecade.

I really need to know how I can get away with setting up a service where myclients do all the work and I charge them for the privilege. :T

Comments

  • sinizterguy
    sinizterguy Posts: 1,178 Forumite
    It's a charge for recalculating the policy when you change details.

    It's a valid charge. £25 may be the minimum change fee.

    These fees would have been outlined when you purchased the policy. If you did not like, you should have changed to a different insurer.
  • Terry_conquest
    Terry_conquest Posts: 20 Forumite
    Part of the Furniture First Post Combo Breaker
    edited 14 August 2014 at 3:48PM
    It's a charge for recalculating the policy when you change details.

    It's a valid charge. £25 may be the minimum change fee.

    These fees would have been outlined when you purchased the policy. If you did not like, you should have changed to a different insurer.


    No they were Not outlined, No they are Not valid and your probably right, £25 is possibly the minimum, they would likely charge much more if they thought they could get away with it.
  • worried_jim
    worried_jim Posts: 11,631 Forumite
    10,000 Posts Combo Breaker
    Seems standard practice for most insurance companies, certainly not a con. Would be great with out it though.

    I think many more charge more than £25.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.2K Banking & Borrowing
  • 252.1K Reduce Debt & Boost Income
  • 452.3K Spending & Discounts
  • 240.7K Work, Benefits & Business
  • 617K Mortgages, Homes & Bills
  • 175.6K Life & Family
  • 253.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.