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  • FIRST POST
    • lauraashton
    • By lauraashton 14th Nov 13, 8:21 PM
    • 14Posts
    • 2Thanks
    lauraashton
    Warning - avoid using skrill / moneybookers
    • #1
    • 14th Nov 13, 8:21 PM
    Warning - avoid using skrill / moneybookers 14th Nov 13 at 8:21 PM
    EVERYONE PLEASE AVOID USING SKRILL / MONEYBOOKERS AT ALL COSTS.

    I signed up to accept payments with them in February and it tooks several weeks of sending documents back and forth to get my account verified. They imposed a high reserve and insisted on even MORE documents and proof of identity being sent back and forth - all were completed and in July 2013 I asked them to lower the reserve and they agreed that verification had been successfully completed and the reserve would be lowered.

    In October I realised it had not and asked them again. They asked be again for various forms and verification that had already been completed and accepted and for information that was already on my website. Then I lost my patience and asked to close my account.

    They wrote to me to say that they would be holding my money for 180 days! To cover themselves for any reversals or complaints - 6 MONTHS! In all the time I've had the account I have not had a single complaint.

    I wrote back and said that was not acceptable and they lowered the reserve to 45 days - still an unreasonably long amount of time in my view. Under their T&C I saw I had the right to object to any changes so I did this as part of my complaint.

    WARNING 1 - IF YOU HAVE A PROBLEM WITH SKRILL YOU NEED TO USE THE WORDS OFFICIAL COMPLAINT IN YOUR EMAIL TO THEM OTHERWISE THEY WILL CLASS YOUR PROBLEM ONLY AS A "QUERY" AND IT TAKES DAYS OR EVEN WEEKS TO GET A RESPONSE.

    SKRILL DO NOT WANT YOU TO KNOW THIS!
    They have deleted this piece of advice which I posted to the hundreds of other people complaining on their Facebook page - TAKE A LOOK! You won't believe how many unhappy customers there are.

    I consider that they are in breach of contract and I am entitled to terminate my account without any notice and withdraw all my funds immediately. They flatly refuse to hand over my money so I have now had to make a complaint to the Financial Ombudsman and I am taking action with a Money Claim to recover my funds with compensation and interest.

    PLEASE WARN EVERYONE YOU KNOW NOT TO USE SKRILL TO ACCEPT PAYMENTS - MARTIN LEWIS YOU NEED TO INVESTIGATE THIS COMPANY PLEASE!
Page 1
    • jaydeeuk1
    • By jaydeeuk1 14th Nov 13, 11:25 PM
    • 7,454 Posts
    • 4,942 Thanks
    jaydeeuk1
    • #2
    • 14th Nov 13, 11:25 PM
    • #2
    • 14th Nov 13, 11:25 PM
    I've had over 50k of gambling transactions in the last 7 years through moneybookers and never had a problem (and the one time I had a problem with a tranaction which wasn't even their fault, they refunded). When I did the verification process I found it pretty straight forward, certainly no worse than paypal.
    • keyser666
    • By keyser666 15th Nov 13, 12:04 AM
    • 2,045 Posts
    • 1,571 Thanks
    keyser666
    • #3
    • 15th Nov 13, 12:04 AM
    • #3
    • 15th Nov 13, 12:04 AM
    I am the same as jaydee. I have had 30-40k go through them (haven't checked) as move my trading bankroll around from betfair to other sites to keep a float in and also to transfer my poker bankroll which is totally seperate. Never had an issue at all and trust them complicitly. Far better than paypal too imho
    • lauraashton
    • By lauraashton 16th Nov 13, 9:16 AM
    • 14 Posts
    • 2 Thanks
    lauraashton
    • #4
    • 16th Nov 13, 9:16 AM
    • #4
    • 16th Nov 13, 9:16 AM
    You may very well have had a great experience gambling with Skrill, however my experience (as a small business accepting payments) and that of hundreds of others who have complained on their Facebook page is as follows:

    1. They are extremely slow and have an unnecessarily long-winded process for verifying your account, often demanding information which has already been provided.

    2. Their charges are HUGE. Skrill charge around 20 a month (compared to other merchants who don't charge a monthly fee) they also charge you a fee if you refund a payment, they also charge you a fee to withdraw money, they also charge you a huge fee and a terrible exchange rate to withdraw money in different currencies.

    3. Worst of all - THEY HANG ON TO PEOPLE'S MONEY ILLEGALLY AND IN BREACH OF THEIR OWN TERMS & CONDITIONS.

    These are FACTS.

    The Financial Ombudsman is not in the habit of pursuing complaints that it feels are "juvenile rants".
    • lauraashton
    • By lauraashton 16th Nov 13, 9:17 AM
    • 14 Posts
    • 2 Thanks
    lauraashton
    • #5
    • 16th Nov 13, 9:17 AM
    • #5
    • 16th Nov 13, 9:17 AM
    Take a look at the hundreds of other people who have had to resort to publicly complaining on their Facebook page and compare that the the few messages of praise.
    • lauraashton
    • By lauraashton 16th Nov 13, 9:20 AM
    • 14 Posts
    • 2 Thanks
    lauraashton
    • #6
    • 16th Nov 13, 9:20 AM
    • #6
    • 16th Nov 13, 9:20 AM
    I've had over 50k of gambling transactions in the last 7 years through moneybookers and never had a problem (and the one time I had a problem with a tranaction which wasn't even their fault, they refunded). When I did the verification process I found it pretty straight forward, certainly no worse than paypal.
    Originally posted by jaydeeuk1
    Could you restrict yourself to commenting when it's appropriate please? If you bothered to read my post first before running off at the mouth you would have realised that my warning was about using Skrill to ACCEPT PAYMENTS AS A BUSINESS.
    • lauraashton
    • By lauraashton 16th Nov 13, 9:22 AM
    • 14 Posts
    • 2 Thanks
    lauraashton
    • #7
    • 16th Nov 13, 9:22 AM
    • #7
    • 16th Nov 13, 9:22 AM
    I have transacted over 100 000 with Skrill and never had one problem. Always quick to respond to e-mails.

    Looks like you are in the minority Laura your post is basically just a juvenile rant.
    Originally posted by sidney666
    Suggest you take a look at their Facebook page and also could you restrict yourself to commenting when it's appropriate please? If you bothered to read my post first before running off at the mouth you would have realised that my warning was about using Skrill to ACCEPT PAYMENTS AS A BUSINESS. The Financial Ombudsman do not pursue complaints they feel are juvenile rants.
    • robatwork
    • By robatwork 16th Nov 13, 10:38 AM
    • 4,730 Posts
    • 5,303 Thanks
    robatwork
    • #8
    • 16th Nov 13, 10:38 AM
    • #8
    • 16th Nov 13, 10:38 AM
    When you stop using Skrill do you become Skrillex?
    • wealdroam
    • By wealdroam 16th Nov 13, 11:49 AM
    • 18,659 Posts
    • 15,598 Thanks
    wealdroam
    • #9
    • 16th Nov 13, 11:49 AM
    • #9
    • 16th Nov 13, 11:49 AM
    Their charges are HUGE. Skrill charge around 20 a month (compared to other merchants who don't charge a monthly fee) they also charge you a fee if you refund a payment, they also charge you a fee to withdraw money, they also charge you a huge fee and a terrible exchange rate to withdraw money in different currencies.
    Originally posted by lauraashton
    Surely you were aware of their fees before you decided to use them, weren't you?

    Having signed up with them, if your were then suddenly surprised by their huge fees, then there is only one person to blame.

    The Financial Ombudsman is not in the habit of pursuing complaints that it feels are "juvenile rants".
    Originally posted by lauraashton
    The Financial Ombudsman Service is in the habit of investigating every complaint it receives... at least until they find out whether they are 'juvenile rants' or not.
    • MothballsWallet
    • By MothballsWallet 16th Nov 13, 12:04 PM
    • 12,748 Posts
    • 17,373 Thanks
    MothballsWallet
    When you stop using Skrill do you become Skrillex?
    Originally posted by robatwork
    And make some decent music? (X Factor, I'm looking squarely in your direction.)
    Always ask yourself one question: What would Gibbs do?
    I live in the UK City of Culture 2021
    I had to put mothballs in my wallet - the moths had learned the PINs to my cards...
  • theforumking
    Blue Square Premier League is now the Skrill Premier League - I dont think Skrill would have been awarded such a title if they were unethical or scammers in anyway
    • DCFC79
    • By DCFC79 17th Nov 13, 3:36 PM
    • 33,139 Posts
    • 20,866 Thanks
    DCFC79
    Could you restrict yourself to commenting when it's appropriate please? If you bothered to read my post first before running off at the mouth you would have realised that my warning was about using Skrill to ACCEPT PAYMENTS AS A BUSINESS.
    Originally posted by lauraashton
    could you restrict yourself to commenting when it's appropriate please? If you bothered to read my post first before running off at the mouth you would have realised that my warning was about using Skrill to ACCEPT PAYMENTS AS A BUSINESS. The Financial Ombudsman do not pursue complaints they feel are juvenile rants.
    Originally posted by lauraashton
    Can you only use capitals when appropriate please.
  • sam233
    Warning! Avoid skrill, you will lose your money
    I just feel the need to share my experience with skrill with everyone here so no one goes through the terrible experience I'm going through. I'm a skrill account holder with customer ID (ID: 45779351). On sunday 24th May 2015 I received a message from skrill that my account has been temporarily suspended and that I should send them a copy of my passport. utility bill which I did and also the letter attached to my new debitcard which was sent to me a week ago to verify my address. I sent these on monday 25th I didn't hear from them again until I called them after 4 days, a lady told me they need more verification so I should send them copies of my business documents and url which I did, I was told they will escalate it so the security department will release my account and up till now no word. Skrill please tell the whole world what wrong I have done, all my friends that I received and sent money to have their accounts intact so why me, I was told there was no case against me and that it was just a random verification but it's been a week now. I have bills to pay and need to book my flight and pay my accommodation for summer school. I just hope no goes through this terrible experience ever. A closer look at their facebook shows you how reviews are disabled and also posts from customers. Anyone using skrill should know that they can lose their funds anytime without any wrongdoing so be careful when using the service because they don't care about their customers at all. I have customer service reps hanging up on me several times because they say I can only call once a day and that there's nothing more they can do about my situation. Read about all their negative reviews below. I will come up with an online petition so that companies discontinue using their service.

    Their customer service is extremely rude and unprofessional, they hang up on you when they can't find answers to your questions because they have no supervision. Stop using this service, it's so clear just avoid them, they pay people to post good reviews about them but of-course it can't beat the majority they have screwed
  • geerex
    Blue Square Premier League is now the Skrill Premier League - I dont think Skrill would have been awarded such a title if they were unethical or scammers in anyway
    Originally posted by theforumking
    Yes, football is indeed the pinnacle of ethics and morality...
    • Widelats
    • By Widelats 30th May 15, 11:15 PM
    • 3,640 Posts
    • 2,716 Thanks
    Widelats
    I just feel the need to share my experience with skrill with everyone here so no one goes through the terrible experience I'm going through. I'm a skrill account holder with customer ID (ID: 45779351). On sunday 24th May 2015 I received a message from skrill that my account has been temporarily suspended and that I should send them a copy of my passport. utility bill which I did and also the letter attached to my new debitcard which was sent to me a week ago to verify my address. I sent these on monday 25th I didn't hear from them again until I called them after 4 days, a lady told me they need more verification so I should send them copies of my business documents and url which I did, I was told they will escalate it so the security department will release my account and up till now no word. Skrill please tell the whole world what wrong I have done, all my friends that I received and sent money to have their accounts intact so why me, I was told there was no case against me and that it was just a random verification but it's been a week now. I have bills to pay and need to book my flight and pay my accommodation for summer school. I just hope no goes through this terrible experience ever. A closer look at their facebook shows you how reviews are disabled and also posts from customers. Anyone using skrill should know that they can lose their funds anytime without any wrongdoing so be careful when using the service because they don't care about their customers at all. I have customer service reps hanging up on me several times because they say I can only call once a day and that there's nothing more they can do about my situation. Read about all their negative reviews below. I will come up with an online petition so that companies discontinue using their service.

    Their customer service is extremely rude and unprofessional, they hang up on you when they can't find answers to your questions because they have no supervision. Stop using this service, it's so clear just avoid them, they pay people to post good reviews about them but of-course it can't beat the majority they have screwed
    Originally posted by sam233
    I hope you get your money back. I would never use these companies ever, paypal is the only one i ever use and had no problem as i hardly use them.

    Good luck in getting them to up their game.
    Owed out = lots.
    • keyser666
    • By keyser666 31st May 15, 8:00 PM
    • 2,045 Posts
    • 1,571 Thanks
    keyser666
    I hope you get your money back. I would never use these companies ever, paypal is the only one i ever use and had no problem as i hardly use them.

    Good luck in getting them to up their game.
    Originally posted by Widelats
    Paypal is far worse to use than any of the above, they are a law onto themselves taking and keeping peoples money
    • Widelats
    • By Widelats 31st May 15, 10:30 PM
    • 3,640 Posts
    • 2,716 Thanks
    Widelats
    Paypal is far worse to use than any of the above, they are a law onto themselves taking and keeping peoples money
    Originally posted by keyser666
    Very rare i use them, i think once in the last 3 years i used paypal.

    I did hear about them though, locking peoples accounts and keeping money, but it will continue until someone decides to take them to court i think. I actually like bitcoin, but there is hardly anywhere to spend it which is a shame.
    Owed out = lots.
    • NIGELP
    • By NIGELP 8th May 17, 5:41 PM
    • 1 Posts
    • 0 Thanks
    NIGELP
    Hi
    I have on ongoing dispute with Skrill. They are NOT in any way comparable to Paypal! I tried to use their "fastpay" option to upload some money to my account. That was over a week ago and the money has not appeared. I have phoned them and emailed them at least 20 times. NO RESPONSE
    Since then I have ascertained that they are based in Bulgaria!! There is apparently some problem over there which is why my issue has not been dealt with. Can you believe that??
    DO NOT HAVE ANY DEALINGS WITH SKRILL - YOU WILL BE SORRY IF YOU DO!
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