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Warning - avoid using skrill / moneybookers

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  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Could you restrict yourself to commenting when it's appropriate please? If you bothered to read my post first before running off at the mouth you would have realised that my warning was about using Skrill to ACCEPT PAYMENTS AS A BUSINESS.
    could you restrict yourself to commenting when it's appropriate please? If you bothered to read my post first before running off at the mouth you would have realised that my warning was about using Skrill to ACCEPT PAYMENTS AS A BUSINESS. The Financial Ombudsman do not pursue complaints they feel are juvenile rants.

    Can you only use capitals when appropriate please.
  • sam233
    sam233 Posts: 1 Newbie
    I just feel the need to share my experience with skrill with everyone here so no one goes through the terrible experience I'm going through. I'm a skrill account holder with customer ID (ID: 45779351). On sunday 24th May 2015 I received a message from skrill that my account has been temporarily suspended and that I should send them a copy of my passport. utility bill which I did and also the letter attached to my new debitcard which was sent to me a week ago to verify my address. I sent these on monday 25th I didn't hear from them again until I called them after 4 days, a lady told me they need more verification so I should send them copies of my business documents and url which I did, I was told they will escalate it so the security department will release my account and up till now no word. Skrill please tell the whole world what wrong I have done, all my friends that I received and sent money to have their accounts intact so why me, I was told there was no case against me and that it was just a random verification but it's been a week now. I have bills to pay and need to book my flight and pay my accommodation for summer school. I just hope no goes through this terrible experience ever. A closer look at their facebook shows you how reviews are disabled and also posts from customers. Anyone using skrill should know that they can lose their funds anytime without any wrongdoing so be careful when using the service because they don't care about their customers at all. I have customer service reps hanging up on me several times because they say I can only call once a day and that there's nothing more they can do about my situation. Read about all their negative reviews below. I will come up with an online petition so that companies discontinue using their service.

    Their customer service is extremely rude and unprofessional, they hang up on you when they can't find answers to your questions because they have no supervision. Stop using this service, it's so clear just avoid them, they pay people to post good reviews about them but of-course it can't beat the majority they have screwed
  • geerex
    geerex Posts: 785 Forumite
    Blue Square Premier League is now the Skrill Premier League - I dont think Skrill would have been awarded such a title if they were unethical or scammers in anyway

    Yes, football is indeed the pinnacle of ethics and morality...
  • Widelats
    Widelats Posts: 3,773 Forumite
    sam233 wrote: »
    I just feel the need to share my experience with skrill with everyone here so no one goes through the terrible experience I'm going through. I'm a skrill account holder with customer ID (ID: 45779351). On sunday 24th May 2015 I received a message from skrill that my account has been temporarily suspended and that I should send them a copy of my passport. utility bill which I did and also the letter attached to my new debitcard which was sent to me a week ago to verify my address. I sent these on monday 25th I didn't hear from them again until I called them after 4 days, a lady told me they need more verification so I should send them copies of my business documents and url which I did, I was told they will escalate it so the security department will release my account and up till now no word. Skrill please tell the whole world what wrong I have done, all my friends that I received and sent money to have their accounts intact so why me, I was told there was no case against me and that it was just a random verification but it's been a week now. I have bills to pay and need to book my flight and pay my accommodation for summer school. I just hope no goes through this terrible experience ever. A closer look at their facebook shows you how reviews are disabled and also posts from customers. Anyone using skrill should know that they can lose their funds anytime without any wrongdoing so be careful when using the service because they don't care about their customers at all. I have customer service reps hanging up on me several times because they say I can only call once a day and that there's nothing more they can do about my situation. Read about all their negative reviews below. I will come up with an online petition so that companies discontinue using their service.

    Their customer service is extremely rude and unprofessional, they hang up on you when they can't find answers to your questions because they have no supervision. Stop using this service, it's so clear just avoid them, they pay people to post good reviews about them but of-course it can't beat the majority they have screwed

    I hope you get your money back. I would never use these companies ever, paypal is the only one i ever use and had no problem as i hardly use them.

    Good luck in getting them to up their game.
    Owed out = lots. :cool:
  • keyser666
    keyser666 Posts: 2,140 Forumite
    Widelats wrote: »
    I hope you get your money back. I would never use these companies ever, paypal is the only one i ever use and had no problem as i hardly use them.

    Good luck in getting them to up their game.
    Paypal is far worse to use than any of the above, they are a law onto themselves taking and keeping peoples money
  • Widelats
    Widelats Posts: 3,773 Forumite
    keyser666 wrote: »
    Paypal is far worse to use than any of the above, they are a law onto themselves taking and keeping peoples money

    Very rare i use them, i think once in the last 3 years i used paypal.

    I did hear about them though, locking peoples accounts and keeping money, but it will continue until someone decides to take them to court i think. I actually like bitcoin, but there is hardly anywhere to spend it which is a shame.
    Owed out = lots. :cool:
  • NIGELP_2
    NIGELP_2 Posts: 1 Newbie
    Hi
    I have on ongoing dispute with Skrill. They are NOT in any way comparable to Paypal! I tried to use their "fastpay" option to upload some money to my account. That was over a week ago and the money has not appeared. I have phoned them and emailed them at least 20 times. NO RESPONSE
    Since then I have ascertained that they are based in Bulgaria!! There is apparently some problem over there which is why my issue has not been dealt with. Can you believe that??
    DO NOT HAVE ANY DEALINGS WITH SKRILL - YOU WILL BE SORRY IF YOU DO!
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