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    breezeplus solicitors
    • #1
    • 13th Aug 13, 8:02 PM
    breezeplus solicitors 13th Aug 13 at 8:02 PM
    With regards to Breezeplus Solicitors:
    Has anyone had a similar problem?? My ex husband has engaged the services of the above for a re mortgage to buy me out of the property we both own.
    All my legal documents were sent at the beginning of june this year and I had them signed by a solicitor and posted recorded delivery the day after I received them.
    Its now 13th August and 3wks over the completion date we were given with still no signs of a payout.
    I have made along with my ex husband numerous phone calls to these people to find out what the hold up is as Barclays who are providing my ex with the re mortgage informed him 3wks ago that everything was fine and good to go.
    We are getting stalling tactics, they are saying that Barclays have a new system in place and each time these tinpots present a certificate? to Barclays its getting rejected and their having to keep repeating the process?
    Not entirely convinced on this I rang Barclays head office and spoke to a re mortgage guy who informed me there was no new system, there was no problem with their system, and this was a straight forward process with no hold ups unless applications were missing info, which they weren.t.
    I rang Breezeplus and after getting through the monkeys with no legal experience and having to wait 20mins for said monkeys to answer I managed to speak to one of the case workers representing my ex to inform them that what they had relayed to him the previous night was a total load of crock and that Barclays were amazed and shocked by what I had asked them. I then felt no choice but to threaten to inform legal ombudsman unless they get this sorted pronto..
    I was also told by my ex that their service on re mortgage is costing him just short of £3000... seems steep to me..
    Are they a legit company? do they stall to get more money..
    Anyone with or has gone through similar I could do with your help.. Ive two little kiddies that had their hopes dashed of a holiday.. could do with some advice on what to do
    Many thanks
Page 1
    • dreamypuma
    • By dreamypuma 13th Aug 13, 9:25 PM
    • 1,035 Posts
    • 532 Thanks
    • #2
    • 13th Aug 13, 9:25 PM
    • #2
    • 13th Aug 13, 9:25 PM
    Can't really help with your exact circumstances, however we had the misfortune of using Breezeplus for a re-mortgage. From my understanding, Breezeplus is a company used by big lenders when they provide free conveyancing as part of the mortgage. I certainly would not pay for their services out of choice.

    I found them slow and had to chase consistently. A marked difference from using my own local solicitor.

    They maybe ok for clean cut purchases for first time buyers, but I'd avoid for anything more complex. I get the impression they rely on a handful of trained solicitors fronted by inexperienced and disinterested call centre staff.
    My farts hospitalize small children
    • Goldiegirl
    • By Goldiegirl 13th Aug 13, 11:01 PM
    • 8,330 Posts
    • 48,853 Thanks
    • #3
    • 13th Aug 13, 11:01 PM
    • #3
    • 13th Aug 13, 11:01 PM
    When I worked for a big lender, they used Breezeplus for remortgages.

    I used to hate ringing them as it was such a nightmare to get through, and then you had to run the gauntlet of the call centre staff.

    Once you could speak to an actual solicitor it was fine, but I think a lot of the work is done by poorly trained inexperienced staff.

    But it's not the staff's fault that they don't get good training, so it's not fair to call them 'monkeys'
    • hollydays
    • By hollydays 13th Aug 13, 11:05 PM
    • 16,028 Posts
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    • #4
    • 13th Aug 13, 11:05 PM
    • #4
    • 13th Aug 13, 11:05 PM
    Ask your ex why exactly he chose this company.
    • cookie365
    • By cookie365 14th Aug 13, 7:37 PM
    • 1,778 Posts
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    • #5
    • 14th Aug 13, 7:37 PM
    • #5
    • 14th Aug 13, 7:37 PM
    Ask to speak to the senior partner so that you can make a formal complaint. If that doesn't sort things out tell them you'll take things up with the Solicitors Regulation Authority.

    The SRA won't do anything unless you've gone through the solicitors own complaints procedure.
    • wealdroam
    • By wealdroam 14th Aug 13, 7:45 PM
    • 18,655 Posts
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    • #6
    • 14th Aug 13, 7:45 PM
    • #6
    • 14th Aug 13, 7:45 PM
    OP, it is quite important to understand exactly who has the contract with the solicitor.
    It is only them who can make the formal complaint.
    • Valli
    • By Valli 14th Aug 13, 8:18 PM
    • 20,437 Posts
    • 232,301 Thanks
    • #7
    • 14th Aug 13, 8:18 PM
    • #7
    • 14th Aug 13, 8:18 PM
    OP If, as appears to be the case, it is your ex-husband who has engaged them, and not you they shouldn't even be discussing the issue with you at all! Moreover you cannot formally complain about their service.
    "I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson

    Thank you Honey Bear
    • arcon5
    • By arcon5 14th Aug 13, 9:01 PM
    • 13,542 Posts
    • 8,599 Thanks
    • #8
    • 14th Aug 13, 9:01 PM
    • #8
    • 14th Aug 13, 9:01 PM
    When I worked for a big lender, they used Breezeplus for remortgages.

    I used to hate ringing them as it was such a nightmare to get through, and then you had to run the gauntlet of the call centre staff.

    Once you could speak to an actual solicitor it was fine, but I think a lot of the work is done by poorly trained inexperienced staff.

    But it's not the staff's fault that they don't get good training, so it's not fair to call them 'monkeys'
    Originally posted by Goldiegirl
    To be fair ops referring to the collective bunch of lower level representatives, not attacking the individuals on a personal level. I think Yodel workers are all a bunch of monkeys, but i'm sure individually they are probably hard working people with much to give, just held back by the poor procedures in place and management.
  • Vayalad
    • #9
    • 3rd Jul 15, 6:33 PM
    Worst organisation ever
    • #9
    • 3rd Jul 15, 6:33 PM
    Absolute bunch of incompetent nincompoops. Multiple phone calls, faxes, written letters (because they avoid email contact) failed to resolve an issue created because of an error on their part- they put a freehold property down as a leasehold. Left me out of pocket by delaying a remortgage and the issue is still not resolved. They never keep a promise to call-back by close of play. Avoid if you can.
  • orchardgirl
    Breexeplus solicitors
    I can see from the comments on this forum that Breezeplus are anything but Breezy, I have had no problem with the Nationwide or any other building society but this bunch of people are useless. We have a straightforward remortgage and they do not reply, take ages to get through to them and generally dont seem to know what they are doing. I would not recommend them at all. Better to get a local solicitor and pay a bit more.
    • colinblue
    • By colinblue 16th Jan 17, 4:44 PM
    • 4 Posts
    • 1 Thanks
    I agree they are a nightmare. Phone constantly engaged, never respond to emails. I managed to get through today to find out that the previous person I had spoken to, a week ago, had not forwarded on the necessary information to the case officer to complete my remortgage. Avoid if you can.
    • oo9588
    • By oo9588 27th Apr 17, 12:50 PM
    • 1 Posts
    • 1 Thanks
    Breezeplus+ Legal Solutions are totally useless. Please DON'T use them. I can't get hold of my case handler on the phone, their useless website wouldn't allow me to send an email. Very very poor service. I don't understand why Barclays decide to use such a poor poor legal firm. Terrible!!. I don't normally leave reviews but I was compelled by this terrible company to signed up to this site to warn you all. SOO ANGRY!!
    • gettingtheresometime
    • By gettingtheresometime 27th Apr 17, 1:12 PM
    • 3,612 Posts
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    Wow this thread certainly knows how to attract new users!
    Lloyds OD / Natwest OD / PO CC / Wescott / Argos Card cleared thanks to the 1 debt v 100 day challenge

    Next on the list - JD Williams
    • hutchkitch
    • By hutchkitch 27th May 17, 9:38 AM
    • 2 Posts
    • 5 Thanks
    We started the remortgage process with TSB in February this year, we eventually completed in May, the cause for the delay was the fault of Breezeplus.

    In my experience they're simply the worst company I have ever had the pleasure in dealing with.

    The first completion date we had set was missed by Breezeplus and it took me a month before I got ANY information about what caused the delay.

    When I called them I would easily be sat for 1.5 hours + and you need to be prepared for them to hang up on you - as they seem to do this quite frequently - which is incredibly stressful...

    When you are lucky enough to speak to someone I felt they had no idea what they were talking about and it was nigh on impossible to speak to the solicitor who is dealing with your case.

    I called TSB to complain and they told me it's not their problem as we hadn't completed yet. I told them it most certainly was their problem as the first proper dealings I had with them was via Breezeplus and they were giving us the worst possible introduction into to the Bank...

    TSB did tell me they received many complaints about Breezeplus... which makes me wonder why they continue to use them - I can assume they must be very cheap....

    After many MANY stressful hours sat on the phone to both Breezeplus and TSB I had all but given up - no one would give me any information about the progress of our remortgage and I didn't know what else I could do...

    Then I checked on their website and found the names of all their directors and I emailed ALL of them with an email complaining about the disgusting service and lack of any updates and communications.

    The same day Murray Fraser (Solicitor and Operations Director) got back to me and we completed a week later.

    So if you are stuck trying to get an answer from Breezeplus you can email him direct:

    If you are debating whether you should use them - just don't. And if your bank is giving your case to them to manage tell them to assign you to a different solicitors because Breezeplus will make your life hell and it is not worth it.
    Last edited by hutchkitch; 27-05-2017 at 9:54 AM.
    • Breezed
    • By Breezed 27th Jun 17, 10:50 PM
    • 3 Posts
    • 4 Thanks
    Good Advice
    I'm can empathise with your torture. I have just completed a simple remortgage with Breezeplus my experience was exactly the same as yours. After hours wasted on the phone and two whole days dedicated to getting it done I finally got things sorted by getting the direct phone number of one of the managing directors.
    • Breezed
    • By Breezed 27th Jun 17, 11:34 PM
    • 3 Posts
    • 4 Thanks
    Getting away with it for years ..
    Hi Guys
    This thread goes back to 2013 and nearly every person has suffered because of the in/action of Breezeplus or Breeze & Wyles de facto the same company.

    Before you accept any solicitor appointed 'free' by your lender have a quick google. I didn't because I trusted Natiowide, they are a building society... More fool me. A quick look on google shows a Trust Pilot score of 0.8/10 (no that is not a mistake with the decimal point.) There are pages and pages of people expressing their utter frustration at the incompetence of Breezeplus (I actually did start to think they're taking the Micky with the name).

    Then you could turn to twitter where there is another load of complaints.

    I have also complained to Nationwide, but having read all the posts I am even more disappointed in them, they have been using them for at least the last 4 years despite all the complaints. Originally I though blame just lay With BZ+ but the fact that NW have been using them for ages disgusts me, they are a Building Society!!! Who can you trust - No One.

    I have not put the full details of my case on here as I have given BZ+ until Friday to make ammends.

    If they don't I will of course complain to the 3/4 regulatory bodies. But obviously that's not worked for the last 4 years. I was thinking of setting up a support / compensation group for customers who have been shafted by BZ+ Whilst also raising the profile of this evident money making virtual scam. They try and stick a couple of hundred pounds on most people's bills knowing they'll pay when the day of completion finally arrives. That's just a guess they tried to sting me for £80, I know it's not much but if you do it to nearly every customers that equals some big fat money grabbing solicitors.

    They've got till Friday to make things good with me or I will ensure their actions and the actions of the lenders who use their so called con-veyancing are brought to the attention of as many of the general public as possible. We've got social media, forums like this, financial print journalism, radio programmes like Moneybox, TV shows like Martin's. The list goes on ... and on. Ripping off customers, treating them with contempt, costing people an awful lot of money in delays. They just don't care... In my opinion they should be shut down, but we'll see...#Breezeplus !
    • Breezed
    • By Breezed 8th Jul 17, 6:07 PM
    • 3 Posts
    • 4 Thanks
    It's all MY fault - Breeze blames customers
    After suffering the agony that is dealing with Breezeplus / B&W I complained to them formally. I got what I expected basically F**k Off. Rather than apologise, offer even a token gesture or admit that they did anything wrong they said all the problems were MY FAULT.

    If they did their job properly there would not be hundreds of complaints on the internet.

    They are such a bunch of arrogant contemptuous fools, rather than admitting they are having problems, saying sorry and offering a £20 Shopping voucher, they have decided to blame everything on me. I didn't send x,y,z by this date and that. It's falsehood heaped on lies seasoned with incompetence.

    This is where most people give up and just put it down to experience. Well I'll certainly check services offered to me, even by a reputable company such as Nationwide more closely.

    However they couldn't even say sorry and in fact their response to my complaint was sneering and demonstrated a very unique view of customer service. Therefore I am going to complain to all the regulatory bodies, make the public as fully aware as I can of their practises and pathetic practice. Also as a member/owner of Nationwide (it's still a building society) do everything possible to dissociate Nationwide from such unprofessional people such as BZ+ / B&W.

    Breeze - You gamble that people will just let off steam on forums like this. I however am more public spirited and am going to use all the regularly pathways and media outlets necessary to prevent you causing hardworking members of the public having their lives made hell by yourselves whilst costing them money, some just wasted the rest lining your pockets,

    You couldn't even apologise to me in response to my complaint, but it's time someone made you sorry!
    • Jaffa23
    • By Jaffa23 4th Jan 18, 2:01 PM
    • 1 Posts
    • 2 Thanks
    Avoid at all costs
    I never usually post stuff like this but BreezePlus are completely incompetent. Every single document they have sent us contains incorrect information about our remortgage. They sent multiple emails asking us to complete attached documents that were never actually attached and it took a month of emailing and calling them for them to finally send on the documents. Their website says ' 97% of calls are answered in 20s'....hell no!! If they aren't engaged it takes at least 45mins. And apparently the average case is completed in 7 days....three months later and our offer is about to expire and neither myself, my broker or Santander can contact them. Absolute joke.
    • RowanLima
    • By RowanLima 17th Jan 18, 11:54 PM
    • 1 Posts
    • 1 Thanks
    I find them very incompetent and rude- my parents have been trying to buy a house from a housing association for more than six months- from June last year and the process is still ongoing. The HA people caused the initial delay as they lost the letters we sent them and three times. My mother called them all the time but all that the solicitor handling our case said is that they are “chasing them” with no visible results. Even once everything was sorted from the HA, they took their time until the mortgage offer expired- all Breeze and Wyles said to that is that we should just extend our mortgage offer, which the bank did three times. Now we are back to square one, have to go through the whole process again and they are still taking their time.
    This brings me to the next issue- the call agents are unbelievably rude and aggressive- every time you dare to complain or raise an issue they either tell you that what you say isn’t true, or, as in the latest round they accuse you of shouting at them. My mother was on a call about the latest delay, and she had it on the loudspeaker, to free her hands. The call agent couldn’t explain why we have to sign and send a new deed considering we sent one a week ago. When my mum started complaining about the process, the lady on the phone told her that she’s going to hang up on her if my mother shouts at her one more time. I was there to hear the exchange and there is no way that what she was saying could be construed as shouting- yes, she was complaining and yes, she was upset, but there is a world of difference between that and shouting
    When my mother wrote a complaint about the way the agent spoke to her and an explanation for the latest delays, the solicitor handling our case told her that he wasn’t there so hes not privy to what happened, but if my mother was shouting, the call agent was within her rights to threaten her. So even if you manage to get to them (15-20 min calls) and get them to talk to you, the minute you raise a complaint you are falsely accused of being abusive and summarily dismisses.
    We’ve already made a complaint to one of their directors, and our case was put through to the supervisor, she is a touch more polite, but only by a small margin.
    I’m thinking of starting a list of excuses they’ve made so far in the process- it ranges from “this is the fault of the HA/council” to “Its coming to Christmas, and this would result in delays”. They don’t seem to consider thursdays and Friday’s as business days either, as nothing gets done if they receive any paperwork around middle of the week.
    • dralan
    • By dralan 27th Feb 18, 6:53 PM
    • 1 Posts
    • 0 Thanks
    Breeze and Wyles and Breezeplus appear to be one and the same. The Breezeplus has more negative comments on the web. I was unfortunate to have to dealt with this shower for a TSB mortgage. Firstly the forms were partly filled in and incorrect, then close to completion they requested extra information, unfortunately I was travelling on business and this caused more delay. Then prior to completion they said I needed to pay them ~£63 and needed to confirm the bank account it would come from due to money laundering rules (OK). I emailed this that evening and then they phoned me the next day and said they needed this information still. I said check your email, then 'oh yes'. Then they said on the call I needed to transfer ~£313, I queried this as the TSB provided £250 cashback and they checked again....'oh yes that's correct, ~£63! The mortgage completed successfully 2 months late. They a few days later I received a cheque from B&W for £296.38? their calculations were clearly wrong originally, there was a surplus. However in the mortgage forms they had asked for a bank account to transfer any surplus to. A form both me and my wife had signed. The cheque however, crossed account payee, was in joint names and we don't have a joint account, and I couldn't cash it. I phoned them and they said I could send it back (Barbarella?) and they could transfer to my account. This I did with a letter. I waited. I then phoned and spoke to Iysha?. She said a bank transfer would cost £35! or I could have a cheque. They would have to send a letter for me and my wife to sign first, then they would release a cheque. I have just check my account and they have paid me £255.38. That means they charged me £41 for getting it wrong and not doing what their own form asked!! PS If the statement made was it was £35 +VAT they still got it wrong. As I said, what a shower.
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