Anglian windows product missold by unlawful means

anglianhunter · 10 June 2013 at 5:39PM

Summary:

If you have had a similar experience with Anglian HomeImprovements please contact me directly on anglianhunter@yahoo.co.uk. I amtaking them to court and want to get as many witness statements as possible.

Detail:

Anglain canvassed our area offering free no obligationquotes 50% off. We got a quote for doing our house. We were conned into signinga purchase order which they now want us to pay. We were specifically told thefollowing lies by their representative:

[*]We handed over £50 to “guarantee the price of the quote”. This was actually a deposit.
[*]We foolishly signed a purchase order. However, we did not know it was a purchase order, in fact were told it “was just a template for measuring the windows”.
[*]We were told “we could choose to go through with the purchase at any time for the next 12 months or not if we chose otherwise”.
When the representative left our home we had no idea we hadcommitted ourselves to any expenditure. This is of course in the small print ofthe purchase order (which we were told was not a purchase order). We are nowway past the cooling off period and Anglian are demanding we pay the full valueto get the windows installed, or 80% and get nothing.

This way of getting business is clearly negligentmisrepresentation, and I would argue fraudulent misrepresention.

If you have been told similar lies by Anglian (even if younever went through with the purchase) I would love to hear from you to helpbuild my case (or indeed strengthen yours if you are going through somethingsimilar).

I would also be very interested in hearing any successstories from challenging similar contracts.

Thanks in advance

greenface · 11 June 2013 at 1:41PM

Good luck where are they up to with the process ? Have they Measured ? have they made anything ? They havent lost much if they are at base one. Be proffesional with any letters you send

philip1988 · 11 June 2013 at 8:50PM

Did you not read the top of the form you signed which clearly says
WINDOWS AND DOORS
Customer purchase order and schedule of works ????

However, I agree that the Anglian reps are very underhand and will do anything to get a sale. In our case the rep on many different occasions verbally said that she was quoting for "A" grade windows and it wasn't until we got the certificates that we found we had "B" rated windows.

When I signed the PO I didn't notice that she had left the grade boxes blank. I complained to the regional office and as with you they hid behind the signed contract. So I emailed the CEO and within a week I had 2 regional managers in my lounge agreeing to replace the windows.

As greenface says they will have little/no cost if the surveyor hasn't been out to check the reps measurements tso they wouldn't have started to manufacture the windows yet

My advice is forget the rep/regional office go straight to the top. The CEO is Peter Mottershead and his email address is probably:

peter.mottershead@angliangroup.com

Good luck

Anglian_Home_Improvements · 12 June 2013 at 5:46PM

Hi Anglianhunter,

We have seen you commenting across various websites and we have been responding. Please could you get in touch with us by emailing blog@angliangroup.com so we can look into this for you.

This would be greatly appreciated.

Many thanks

docmatt · 13 June 2013 at 7:33PM

So you paid £50 to 'guarantee the quote amount' along with signing an order?

Furts · 13 June 2013 at 8:40PM

Hi anglianhunter
There is forum etiquette to be polite and understanding to "Newbies". Your comments are welcome.

What does baffle me is why any consumer ever gives consideration to Anglian Windows. Their reputation is so bad, that any trawl through forums and the internet would result in there being no customer base for them.

One would expect Anglian Windows to react to these market forces by getting their act in order. Instead they keeping searching for customers - to exploit with sub standard products and dubious price strategies.

docmatt · 13 June 2013 at 9:22PM

Furts wrote: »

Hi anglianhunter
There is forum etiquette to be polite and understanding to "Newbies". Your comments are welcome.

What does baffle me is why any consumer ever gives consideration to Anglian Windows. Their reputation is so bad, that any trawl through forums and the internet would result in there being no customer base for them.

One would expect Anglian Windows to react to these market forces by getting their act in order. Instead they keeping searching for customers - to exploit with sub standard products and dubious price strategies.

Furts I suppose the big boys are gonna have some bad press against them, I mean,lets say we did the mother of all Google searches and between us we found, say 70 bad reviews about Anglian but then we found out that they had done over 100,000 installations?

Not sticking up for Anglian of course and I still think the OP is gullible but it's fair to say the big boys are gonna get some bad reviews as you never see praises as thats what 'tinternet is all about!

mjm3346 · 13 June 2013 at 9:30PM

Cancelled an order with them and had no problems doing so.

greenface · 13 June 2013 at 11:57PM

anglianhelp wrote: »

Hi Anglianhunter,

We have seen you commenting across various websites and we have been responding. Please could you get in touch with us by emailing [EMAIL="blog@angliangroup.com"]blog@angliangroup.com[/EMAIL] so we can look into this for you.

This would be greatly appreciated.

Many thanks

You know who he is . You have the details . Ring him up or knock on his old door that youve quoted for. If you dont know because you have so many unsatisfied potential customers SHAME ON YOU .

macman · 16 August 2013 at 10:21PM

The moral is quite simple-don't ever sign anything until you've read it. If a rep is genuine, then he would have no problem with a customer saying 'I need to check this overnight before I sign it, can you come back tomorrow and collect it?

Tiexen · 16 August 2013 at 10:28PM

I really hate these "50%" off offers on products with no real price.

I had window quotes from some of the big companies all with 40% /- 50% off, finally went with a small local firm no offers and half the discount price of the big boys.

Anglian windows product missold by unlawful means

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