Old Tesco.net email account

Sooby-Lou · 19 May 2013 at 7:07PM

Hi, I don't know if anyone can help me with this, it's a bit of an unusual problem and I don't know who else to ask for help. I had a Tesco.net dial-up account years ago, it eventually got cancelled as Tesco stopped offering a dial-up internet service. They assured me that I would be able to continue using my tesco.net email though, which I could, and have been ever since.

Over the last few years Tesco have migrated their email accounts over to a different server or host (I'm not sure which is correct, sorry), the url is now webmail.topaz.synacor.com/zimbra/mail#1. I access it in my browser, and always stay logged in, my login details are 'cookie'd'. Today, for the first time ever, I actually logged out, when I went to login again it was a Tesco.net login page, my details autofilled in the fields but it wouldn't accept my password and I can't log in, presumably beause I'm not a current Tesco.net customer?? I couldn't use the password recovery/reset either as it wouldn't accept my name, presumably for the same reason

Now I can't find a way back in, and I can't find any help from Tesco who only assist actual current customers, despite assuring me I could carry on using my tesco.net email address indefinitely. I'm using a new-ish laptop I've only had for a couple of months so I'm sure I must have had to sign in to my tesco.net email account when I was setting it up and using Firefox for the first time on it, although I imported all my FF bookmarks and cookies from my old laptop via my back-up hard drive, so maybe not? I don't know. It's such an odd situation I haven't been able to find any help on google, no-one else seems to be in a similar situation. Any help gladly received, please feel free to ask any questions, I know it's an unusual set of circumstances.

Soob x

mattyprice4004 · 20 May 2013 at 12:30PM

Perhaps it was the case then, but they don't have to give you free email forever. Sounds like they've switched off the account to me.

Gmail provide free email accounts, plus it won't get shut down when you move provider. ISP email accounts can be a nightmare in this respect.

Brockyman · 25 May 2013 at 9:50AM

Tesco.net is now run by Cable and Wireless so they may have pulled the plug on all the old servers. I'd be surprised if you can't get in though if you use your old email address and password. But to be safe I would move over to another service ASAP and forget about Tesco unless you're going to use them again. If you set up outlook express, or whatever the new version is, and log in through that it will download all your emails onto your computer so you will not lose them.
I've used Tesco for many years for my internet and still find them good for the money and (very) rarely have problems.
It probably was pushing your luck a bit to keep it going as long as you did but hopefully you will be able to get your info off before moving on.

mattyprice4004 · 25 May 2013 at 10:52AM

My employer pulls the plug on non-customers - after all they're not paying!

Gyro · 9 July 2013 at 8:37PM

I'm also an ex-Tesco dialup user with 4 email accounts, but am still getting normal service for those accounts, even though I'm now on Plusnet broadband.
Was interested in your post as I've put those accounts into my Blackberry Playbook and everything is working fine (so far). I just entered ONLY my Tesco email accounts and their passwords into the Playbook and it auto-filled all the rest for me, though it DID warn that it didn't trust the Synacor Certificate - but I had no option but to approve it anyway. I'm also accessing the accounts through the email facility on the free Essential Personal Information Manager (aka EPIM).
Looked around a bit after viewing your post and saw Synacor has an email login on WEB.SYNACOR.COM which might be worth a try perhaps if the Tesco page doesn't work for you?
Or maybe you've solved the problem already.

Cattie_2 · 28 February 2014 at 2:23PM

I know it is a while since your posting. Just joined the forum. Was the same as you so moved to BT when Tesco stopped the dial up. I have continued to use the Tesco email address. A few weeks ago however, I could not compose a new email. I phoned customer service. The chap suggested that it might be my search engine (internet explorer) and suggested that I use a different one like google chrome. I did and it solved the problem. He also said that my email address would be there for ever.

Old Tesco.net email account

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