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Debenhams Sales Tactics

Wits_End_2
Wits_End_2 Posts: 4 Newbie
in Consumer rights
Hi
Hoping for a little advice Re: Debenhams Sale, last weekend.
I ordered some glasses online, to be collected in store.
After payment was taken, I received an email, saying order was being processed and would be contacted shortly (18/11).
On 19/11 received new email saying order had been cancelled- unable to fulfil, payment refunded.
Went online today and items are back in stock, at full price again.
Rang Debenhams today, spoke to a lady who told me it was the warehouse that had no stock on Sunday 18th, that they were back in stock, but only at full price.
Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
Could you please advise whether its worth pursuing with Debenhams, or possibly raising a case with Trading Standards.

Many Thanks
«1

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Wits_End wrote: »
    Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
    Their T&Cs seem quite clear to me...
    2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us.
    They go on to say...
    It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see 2.4 above).
    So, up until the goods are dispatched, they can refuse you order and refund any monies paid.
  • Enfieldian
    Enfieldian Posts: 2,893 Forumite
    Part of the Furniture Combo Breaker
    Fairly standard.

    A certain amount of stock is sold at a "special offer" price and when this has run out the new stock is sold at the full price again.

    Tesco Direct are also very good at this.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Although Debenhams are acting within the law, it's certainly worth complaining by email. You never know they may give you some sort of goodwill gesture.
  • Enfieldian
    Enfieldian Posts: 2,893 Forumite
    Part of the Furniture Combo Breaker
    Hello again Zandoni.

    Are you stalking me?

    If so, I am quite flattered.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Enfieldian wrote: »
    Hello again Zandoni.

    Are you stalking me?

    If so, I am quite flattered.

    I'm sorry, I thought this was a forum and not the 'Enfieldian show'
  • Enfieldian
    Enfieldian Posts: 2,893 Forumite
    Part of the Furniture Combo Breaker
    Zandoni wrote: »
    I'm sorry, I thought this was a forum and not the 'Enfieldian show'

    For once, I have to say that you are correct.

    You would be in the front row if it was though, wouldn't you?

    Go on... Admit it.... Everyone else has gone to bed.......;)
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Enfieldian wrote: »
    For once, I have to say that you are correct.

    You would be in the front row if it was though, wouldn't you?

    Go on... Admit it.... Everyone else has gone to bed.......;)

    Yes I would be in the front row, so that I could throw rotten tomatoes.

    Well you have bored me so much that I'm off to bed now.
  • Enfieldian
    Enfieldian Posts: 2,893 Forumite
    Part of the Furniture Combo Breaker
    Night night.

    Same time tomorrow?
  • terra_ferma
    terra_ferma Posts: 5,484 Forumite
    aw... a good old fashion online romance is developing on this forum :love:
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    ooops wrong info.
This discussion has been closed.
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