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Debenhams Sales Tactics

edited 30 November -1 at 1:00AM in Consumer Rights
11 replies 30.1K views
Wits_End_2Wits_End_2 Forumite
4 posts
edited 30 November -1 at 1:00AM in Consumer Rights
Hi
Hoping for a little advice Re: Debenhams Sale, last weekend.
I ordered some glasses online, to be collected in store.
After payment was taken, I received an email, saying order was being processed and would be contacted shortly (18/11).
On 19/11 received new email saying order had been cancelled- unable to fulfil, payment refunded.
Went online today and items are back in stock, at full price again.
Rang Debenhams today, spoke to a lady who told me it was the warehouse that had no stock on Sunday 18th, that they were back in stock, but only at full price.
Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
Could you please advise whether its worth pursuing with Debenhams, or possibly raising a case with Trading Standards.

Many Thanks
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