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Royal Mail Airsure: Compensation refused
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001uk
Posts: 21 Forumite
I sent a packet (contents value £230) to a private individual in the USA using Royal Mail's Airsure® "service". Like many overseas addressees they use a PO Box number.
I duly paid the correct postage to include the appropriate compensation and was handed my receipt with tracking number: contract complete! I]I run a small postal business and consider myself pretty savvy with all things postal[/I.
I might add this was an eBay sale and Airsure® is one of the services eBay/PayPal insist on!!
The packet was not received. I sent a claim (inc. all paperwork and receipt for the original cost of the item) to RM for. Several weeks later I received a reply stating that although they confirm the item left the UK and the US postal administration confirm it's arrival, they are unable to consider my claim for compensation as my item was addressed to a PO Box. Further thay add: "Please note that Airsure items cannot be posted to a PO Box address or parcel station"
Has this happened to anyone else?
I duly paid the correct postage to include the appropriate compensation and was handed my receipt with tracking number: contract complete! I]I run a small postal business and consider myself pretty savvy with all things postal[/I.
I might add this was an eBay sale and Airsure® is one of the services eBay/PayPal insist on!!
The packet was not received. I sent a claim (inc. all paperwork and receipt for the original cost of the item) to RM for. Several weeks later I received a reply stating that although they confirm the item left the UK and the US postal administration confirm it's arrival, they are unable to consider my claim for compensation as my item was addressed to a PO Box. Further thay add: "Please note that Airsure items cannot be posted to a PO Box address or parcel station"
- Nowhere on Royal Mail's website on the dedicated pages to Airsure® is this mentioned and
- If this is the case why did the Post Office accept my packet ?
Has this happened to anyone else?
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Comments
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I sent a packet (contents value £230) to a private individual in the USA using Royal Mail's Airsure® "service". Like many overseas addressees they use a PO Box number.
I duly paid the correct postage to include the appropriate compensation and was handed my receipt with tracking number: contract complete! I]I run a small postal business and consider myself pretty savvy with all things postal[/I.
I might add this was an eBay sale and Airsure® is one of the services eBay/PayPal insist on!!
The packet was not received. I sent a claim (inc. all paperwork and receipt for the original cost of the item) to RM for. Several weeks later I received a reply stating that although they confirm the item left the UK and the US postal administration confirm it's arrival, they are unable to consider my claim for compensation as my item was addressed to a PO Box. Further thay add: "Please note that Airsure items cannot be posted to a PO Box address or parcel station"- Nowhere on Royal Mail's website on the dedicated pages to Airsure® is this mentioned and
- If this is the case why did the Post Office accept my packet ?
Has this happened to anyone else?The above standards are monitored by the independent and impartial International Post Corporation to ensure reliable and consistent delivery, which is why Airsure® is only available to selected countries. Please note that Airsure items cannot be posted to a PO box address or parcel station.
http://www.royalmail.com/delivery/delivery-options-international/airsure/details0 -
Ok found it!
BUT my Post office accpted it.0 -
Ok found it!
BUT my Post office accpted it.Airsure® can be up to one day faster than Airmail. Your item will receive priority handling at home and overseas and benefits from an online tracking facility so you can check your mail's progress along the way. We work closely with our international partners to ensure and maintain a high quality of service for our customers. For that reason, Airsure® is only available to selected destinations.
And why would they not given its other features.
Did you specifically ask at the counter if the package would be insured, given it was going to a PO box ?Never ASSUME anything its makes a>>> A55 of U & ME <<<0 -
I know and in places like South Africa you don't have mail deliveries except to PO Boxes.
No real help but next time use a courier.0 -
I know and in places like South Africa you don't have mail deliveries except to PO Boxes.
No real help but next time use a courier.
Indeed. Truble with using a Courier it would be SO expensive I'd never sell anything to a PO Box holder overseas ever again.
Have since had words with Royal Mail and they've told me to complain to Post Office Counters to make a claim as they incorrectly accepted my letter.0 -
The problem here is the Post Office accepted it. Its their job to ensure that they don't accept anything they cant carry where specific added value services are involved. And more importantly, if they shouldn't have accepted it they should have returned it before it left the country.
To clarify with the OP, you had to take this item to the PO for it to be accepted right? They had to apply the postage, check they serve the country and apply the appropriate labels right?
If the answer is yes/yes then the RM is responsible.0 -
If the answer is yes/yes then the RM is responsible.
The Post Office may be responsible, but not Royal Mail.
Once it had been accepted by the PO, Royal mail wouldn't have had any reason not to continue with the chosen delivery service as they wouldn't know if the sender had been made aware of the implications of sending to a PO box.0 -
George_Michael wrote: »The Post Office may be responsible, but not Royal Mail.
Once it had been accepted by the PO, Royal mail wouldn't have had any reason not to continue with the chosen delivery service as they wouldn't know if the sender had been made aware of the implications of sending to a PO box.
Making them aware is no difference, it says in the blurb you can't send there.
Yes ok, its the Post Office who are responsible, who form part of the Royal Mail Group.0 -
Have since had words with Royal Mail and they've told me to complain to Post Office Counters to make a claim as they incorrectly accepted my letter.
On what basis...
As I posted. Insurance/compensation is not the only value added extra of this service...
Are you sure its not just the buyer trying to pull a fast one... Becoming far more of the issue and not the product not arriving. Given you have proof it arrived...
So once again...Did you specifically ask at the counter if the package would be insured, given it was going to a PO box ?Never ASSUME anything its makes a>>> A55 of U & ME <<<0 -
dalesrider wrote: »On what basis...
As I posted. Insurance/compensation is not the only value added extra of this service...
Are you sure its not just the buyer trying to pull a fast one... Becoming far more of the issue and not the product not arriving. Given you have proof it arrived...
So once again...
It shouldnt have been accepted for a PO box address
The service isnt available to PO boxes
So should not have been accepted at the POPlease note that Airsure items cannot be posted to a PO box address or parcel station.0
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