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You will only be reimbursed for 1 packet regardless of whether they are in a deal. So your refund sounds right. I know this because I bought 2 packs for some money, and only got refunded for 1 pack. It also says this in the T&Cs.
Thanks Lemony_7
It all makes sense now. I did not know that, I did not see that in the T & Cs lol. Will be more careful next time. Thanks again Tulip0 -
It is only filter coffees but people have been suggesting cunning ways to use it if you don't have the right equipment for it.I can be brown I can be blue I can be violet and sky. I can be hurtful I can be purple I can be anything you like..Gotta be green gotta be mean gotta be everything more...0
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PST If you buy comfort in the Co Op you get a free bottle of persil. Handy if they have the right comfort creationsI can be brown I can be blue I can be violet and sky. I can be hurtful I can be purple I can be anything you like..Gotta be green gotta be mean gotta be everything more...0
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Out of interest, has anyone managed to get the Eukanuba online claim form to work? I ask because I've just tried ringing them and the woman I spoke to said that was unusual and she'd pass the query on to the technical team!0
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Out of interest, has anyone managed to get the Eukanuba online claim form to work? I ask because I've just tried ringing them and the woman I spoke to said that was unusual and she'd pass the query on to the technical team!
I managed to get my money out of them a few weeks ago by phoning up and being insistent. It was a very rude lady who said I should not have bought such a big sack! My friend has just tried ringing them today & got fobbed off so I have referred it to the ASA.
I don't know whether they are making it awkward on purpose or whether it's just carelessness but imo a big company like P&G should have got it sorted by now. It reflects very badly on them.0 -
Just looking at the BIC T&Cs (I've not done this before), and it says:
Participation is only possible using the post form. Postage fees will be reimbursed at joint written request. In this respect, claims via telephone, fax, e-mail cannot be accepted or taken into account.
What exactly does this mean? Do you have to add a note for your postage to be reimbursed? Does anyone know?0 -
Just looking at the BIC T&Cs (I've not done this before), and it says:
Participation is only possible using the post form. Postage fees will be reimbursed at joint written request. In this respect, claims via telephone, fax, e-mail cannot be accepted or taken into account.
What exactly does this mean? Do you have to add a note for your postage to be reimbursed? Does anyone know?
That's weird. I don't remember reading that.0 -
purplestar133 wrote: »I've just received a letter from Batiste saying they aren't paying up because I didn't include the receipt. I uploaded it and it showed as uploaded on the page when I sent it in.
Going to email them with a scan of the receipt.
Whole thing was a faff. Couldn't print it properly, couldn't upload properly unless using another browser.purplestar133 wrote: »My email has been rejected because of an incorrect address. I used the address on the website [EMAIL="satisfactionguaranteed@fotorama.co.uk"]satisfactionguaranteed@fotorama.co.uk[/EMAIL].
So now I've submitted the form again as it says on the letter that you can. I don't trust it at all though. I didn't to start with but only did it as the print out was so rubbish!purplestar133 wrote: »Oh right, I'll try that then. Have now resubmitted online and sent a paper copy in, may aswell go for the triple whammy!
After all the above, I got a cheque from Batiste today. It says in the letter (and, of course, the t&cs) that the amount includes 53p postage - but it doesn't! I'm definitely chasing this with them, as I actually posted two letters, the second was chasing their !!!!-up related to the first one.
Didn't Batiste mess up with the last promotion and end up sending everyone additional money/vouchers for more products?0
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