We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Vodafone euro traveller is a 900% price increase for me!!!
I'm not sure if this has been covered but despite being told in writing by Vodafone that as an existing data traveller customer I would be able to carry on using Vodafone data traveller as long as I didn't turn it off or change my contract today whilst in Germany and out of the uk for several months they started sending me texts stating I was now getting charged per mb at 69p. I have been paying £10 a month for 25mb a day which is crucial for me to keep in touch with emails on my iPhone. I now have the choice of either paying 69p a mb or opting into their new wonderful euro traveller which will cost me £3 a day or a whopping £90 a month. That's a 900% increase!
The fact that I have a text from las Monday from them confirming that as an existing user I can continue to use data traveller surely must mean they are in breach of contract? Basically they have just lied to me!
What can I do? I have spent over an hour on the phone to them this afternoon which to add insult to injury they are billing me for despite again three weeks ago them telling me that calls to them while abroad will be free. I have had to call them several times due to them making mistakes on my account!
I would appreciate Anyones take on what I can do. Vodafone have treated a loyal customer disgracefully IMO and I don't see why I should take it lying down.
The fact that I have a text from las Monday from them confirming that as an existing user I can continue to use data traveller surely must mean they are in breach of contract? Basically they have just lied to me!
What can I do? I have spent over an hour on the phone to them this afternoon which to add insult to injury they are billing me for despite again three weeks ago them telling me that calls to them while abroad will be free. I have had to call them several times due to them making mistakes on my account!
I would appreciate Anyones take on what I can do. Vodafone have treated a loyal customer disgracefully IMO and I don't see why I should take it lying down.
0
Comments
-
I love the way folk spout loyal customer as if it really means something? Why not phone customer services and see what they have to say, as it doesn't matter what most people post here, as we will not be levying or paying the bill when it arrives.0
-
I really sympathise with you, because as an Orange customer I have been quite tempted by Vodafone's £10/month data traveller deal for a long time but never made the switch. I would be really annoyed if I had done. I would suggest complaining to Vodafone, but given that your time outside the UK is primarily in Germany, I suggest you get a German SIM card and put a voicemail message on your UK number telling callers to redial your German number. Then it will be much cheaper for you to communicate with locals and you'll get a much better deal overall. See:
http://www.prepaidgsm.net/en/germany.html
http://prepaidwithdata.wikia.com/wiki/Germany0 -
A family member of mine was lucky. When she renewed her contract she got specifically in writing that any of the months throughout her 24 month contract she wanted Vodafone Data traveller £10 plan, she could. She had this in writing and someone at Vodafone have arranged something for her. Most people probably thought this was already part of their contract.0
-
Vodafone Euro Traveller works out incredibly expensive if you are mainly a data user with varied roamed call use.
Data Traveller cost only 10 pounds a month for 25mb a day. In my case calls varied but in total monthly bill if I was roaming for a month was never as high as what it would cost with Euro Traveller - around 90 pounds!
As Vodafone removed the old services without giving the option to keep them, many customers and I are fighting to be released from our contracts as they are now pretty much useless when abroad and we chose Vodafone due to these services being available. Vodafone, however, are not allowing this and so complaints have been lodged with Ofcom, the Ombudsman and BBC Watchdog.
You can see the discontent here:
forum.vodafone.co.uk/t5/Pay-Monthly-Services/Eurotraveller-questions/td-p/1150087[/url]
I urge all of you who are unhappy not to just sit back and take this kind of treatment. The more Vodafone see that people are upset and their reputation go down the drain, the more they are likely to worry and listen!0 -
Thanks for the replies. I have been offline for a few days and have just got a wifi connection today. I refuse to use my iPhone and pay Vodafone anything. I have however discovered that by using Opera Mini Browser it compresses pages to a fraction of their size and I can make 1MB last a couple of days which should just be 69p if Vodafone are telling the truth in the texts they send me when I use data now.
Getting a local sim is a pain for me as I travel around and will be away for months. Im now in Austria. Later in the week I will be in Slovenia and then ITaly. The good thing about data traveller is it just picked up the best signal from any providers is it pretty much always worked.
Vodafone also told me by the way that I no longer had Vodafone passport as of 1st July. When I entered Austria a couple of days ago though I got a message saying welcome to Austria, passport calls are 75p! What a shower this company is.
I have no idea what costs, prices plan or anything I am now on until I get my bill. I could call them of course but that could be another hour on the phone and a huge bill if it turns out im not on passport. Having a text or something in writing means nothing to them as I had it in writing about Data Traveller.
I just hope another provider picks up the reigns and launches a data traveller type deal. Me along with many others will drop Vodafone immediately!0 -
I wonder whether Vodafone were making a loss with many customers on the £10/month deal. If you use your full allowance every month, it works out at only £0.01/MB+VAT. Even though the wholesale price cap has fallen from €0.50/MB to €0.25/MB, it's still much higher than £0.01/MB. Assuming that Vodafone are paying the full €0.25/MB wholesale rate, once a customer uses more than 42MB in a month (out of a possible 700-775MB), Vodafone are making a loss. Maybe when the wholesale price cap falls to €0.05/MB in 2014, Vodafone may reintroduce a similar deal.0
-
Vodafone Euro Traveller works out incredibly expensive if you are mainly a data user with varied roamed call use.
Data Traveller cost only 10 pounds a month for 25mb a day. In my case calls varied but in total monthly bill if I was roaming for a month was never as high as what it would cost with Euro Traveller - around 90 pounds!
As Vodafone removed the old services without giving the option to keep them, many customers and I are fighting to be released from our contracts as they are now pretty much useless when abroad and we chose Vodafone due to these services being available. Vodafone, however, are not allowing this and so complaints have been lodged with Ofcom, the Ombudsman and BBC Watchdog.
You can see the discontent here:
forum.vodafone.co.uk/t5/Pay-Monthly-Services/Eurotraveller-questions/td-p/1150087[/url]
I urge all of you who are unhappy not to just sit back and take this kind of treatment. The more Vodafone see that people are upset and their reputation go down the drain, the more they are likely to worry and listen!
Follow up:
I have just been contacted by the Ombudsman and they will not take the complaint further as it is a "commercial decision" by Vodafone. This seems like an excuse. They say they cannot look into this kind of complaint - so basically the majority then?! I have been advised by Ofcom to contract the Citizens Advice Bureau.0 -
If people were roaming on foreign Vodafone networks I doubt they would be. If not, maybe.I wonder whether Vodafone were making a loss with many customers on the £10/month deal. If you use your full allowance every month, it works out at only £0.01/MB+VAT. Even though the wholesale price cap has fallen from €0.50/MB to €0.25/MB, it's still much higher than £0.01/MB. Assuming that Vodafone are paying the full €0.25/MB wholesale rate, once a customer uses more than 42MB in a month (out of a possible 700-775MB), Vodafone are making a loss. Maybe when the wholesale price cap falls to €0.05/MB in 2014, Vodafone may reintroduce a similar deal.0
-
Very good point. However, Vodafone applied the same £10/month charge regardless of whether the visited network was Vodafone or not. After all, many EEA countries don't have a Vodafone network.If people were roaming on foreign Vodafone networks I doubt they would be. If not, maybe.0 -
You might want to join Which Legal Service instead. They're good at advising about these kinds of consumer issues, and it's a fixed periodic charge, regardless of how much advice you request from their solicitors.I have been advised by Ofcom to contract the Citizens Advice Bureau.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.3K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.8K Spending & Discounts
- 244.3K Work, Benefits & Business
- 599.5K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards