M&S Credit card site problems

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Suffolk_lass
Suffolk_lass Posts: 9,352 Forumite
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in Credit cards
Is anyone aware of problems with the M&S Credit card site please? I have been trying to log in each day since Friday (maybe it is just down and nobody to recover it over the holiday weekend) - I can wait as I have a minimum payment direct debit set up but I like to make an extra payment when my next paycheque goes in and so far have not been able to login.

I was wondering if anyone else is experiencing similar problems or if my PC has cached a failure page or something.

Many thanks
Save £12k in 2024 - #2 target is £5000 only £798.34 so far
OS Grocery Challenge 2024 31.1% spent or £932.98/£3,000 annual
I also Reverse Meal Plan on that thread and grow much of our own premium price fruit and veg, joining in on the Grow your own thread
My Debt Free Diary Get a grip Woman
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  • jon142
    jon142 Posts: 277 Forumite
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    I've just tried to login and it works perfectly.

    Maybe try clearing your cookies and your cache?
  • flutterbyuk25
    flutterbyuk25 Posts: 7,009 Forumite
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    I tried and got this message:

    Important Message

    We're sorry, but this service is not available at the moment. If you have a query about your account, please call us on 0845 900 0900 and one of our Customer Service Advisors will help you
    * Rainbow baby boy born 9th August 2016 *

    * Slimming World follower (I breastfeed so get 6 hex's!) *
  • Suffolk_lass
    Suffolk_lass Posts: 9,352 Forumite
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    flutterbyuk25 wrote: »
    I tried and got this message:

    Important Message

    We're sorry, but this service is not available at the moment. If you have a query about your account, please call us on 0845 900 0900 and one of our Customer Service Advisors will help you

    That's the same as I got
    Save £12k in 2024 - #2 target is £5000 only £798.34 so far
    OS Grocery Challenge 2024 31.1% spent or £932.98/£3,000 annual
    I also Reverse Meal Plan on that thread and grow much of our own premium price fruit and veg, joining in on the Grow your own thread
    My Debt Free Diary Get a grip Woman
  • Suffolk_lass
    Suffolk_lass Posts: 9,352 Forumite
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    jon142 wrote: »
    I've just tried to login and it works perfectly.

    Maybe try clearing your cookies and your cache?

    Yep, I thought as much but strange that flutterbyuk25 had the same message as me
    Save £12k in 2024 - #2 target is £5000 only £798.34 so far
    OS Grocery Challenge 2024 31.1% spent or £932.98/£3,000 annual
    I also Reverse Meal Plan on that thread and grow much of our own premium price fruit and veg, joining in on the Grow your own thread
    My Debt Free Diary Get a grip Woman
  • YorkshireBoy
    YorkshireBoy Posts: 31,541 Forumite
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    Why not push the payment from your current account using online banking?

    You'll find the details on the back of your statement.

    Probably save yourself 2 days interest as well.
  • Suffolk_lass
    Suffolk_lass Posts: 9,352 Forumite
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    YorkshireBoy wrote: »
    Why not push the payment from your current account using online banking?

    You'll find the details on the back of your statement.

    Probably save yourself 2 days interest as well.

    Thanks for the suggestion - not an issue with interest - never pay it on CCs. Just use the 0% on purchases as a form of free HP to spread the costs or help with cash flow.

    I've now cleared all the history and cookies and logged in and paid OK.

    Thanks for the help everyone
    SL
    Save £12k in 2024 - #2 target is £5000 only £798.34 so far
    OS Grocery Challenge 2024 31.1% spent or £932.98/£3,000 annual
    I also Reverse Meal Plan on that thread and grow much of our own premium price fruit and veg, joining in on the Grow your own thread
    My Debt Free Diary Get a grip Woman
  • grannybroon
    grannybroon Posts: 2,214 Forumite
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    Just logged into my account and there were no problems.
  • eschaton
    eschaton Posts: 2,024 Forumite
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    It seems to be intermittent.

    I tried last night using my normal bookmark and the page was blank, still the same.

    I also went in via their normal website and firstly got the message that others got above. I then tried again and it worked fine.
  • Kezzasatiger
    Kezzasatiger Posts: 1 Newbie
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    Not sure if related, but I tried to make an online purchase tonight on my M&S card but it was declined (I have plenty of credit still available). When I contacted them they said they'd had a security breach and had cancelled the card and was re-issuing a new one and said I should destroy the old card. I've scouted around the net the only news I can find is the american visa/mastercard hacking breach. Has anyone else experienced similiar?

    p.s. I'm a newbie, hi all *waves*
  • Suffolk_lass
    Suffolk_lass Posts: 9,352 Forumite
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    Kezzasatiger wrote: »
    Not sure if related, but I tried to make an online purchase tonight on my M&S card but it was declined (I have plenty of credit still available). When I contacted them they said they'd had a security breach and had cancelled the card and was re-issuing a new one and said I should destroy the old card. I've scouted around the net the only news I can find is the american visa/mastercard hacking breach. Has anyone else experienced similiar?

    p.s. I'm a newbie, hi all *waves*

    Kezzasatiger - Hi there :wave: Mine has been OK since I cleared the history and cookies but I guessed there had been some form of bombardment attack (loads of auto-generated traffic to stall the web-site and in the worst cases, to penetrate their security). Your information from the call centre suggests something more serious - normally the layers of access possible in a web site should protect personal data in the deepest layers. If they are cancelling cards it implies personal security was breached. That is a worry. I will have a dig around and see if there is any update.
    Thanks
    SL
    Save £12k in 2024 - #2 target is £5000 only £798.34 so far
    OS Grocery Challenge 2024 31.1% spent or £932.98/£3,000 annual
    I also Reverse Meal Plan on that thread and grow much of our own premium price fruit and veg, joining in on the Grow your own thread
    My Debt Free Diary Get a grip Woman
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