Santander PPI Address

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rosiebear99
rosiebear99 Posts: 13 Forumite
in Reclaim PPI & other insurance
Hi as anyone got the address to send my PPI claim to Santander please...?
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  • Lemontella_2
    Lemontella_2 Posts: 21 Forumite
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    There is an A - Z of Bank Addresses on a thread in this forum, it's a sticky so near the top.
  • rosiebear99
    rosiebear99 Posts: 13 Forumite
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    Unfortunately the Santander address is not on the A-Z thanks anyway.
  • tifo
    tifo Posts: 1,937 Forumite
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    Santander PPI Complaints,
    PO Box 6197,
    Milton Keynes.
    MK10 1UY

    Tel: 0845 600 6014 then choose correct options.
  • rosiebear99
    rosiebear99 Posts: 13 Forumite
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    Excellent thank you so much..!!
  • tifo
    tifo Posts: 1,937 Forumite
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    rosiebear99 wrote: »
    Excellent thank you so much..!!

    You're welcome.

    I've settled 3 claims through the PPI customer service team and they're very helpful.

    The department that calculates the refund (or not) might take time and you can call the above number to get things looked at. They will send a 'bump' email for your complaint.
  • l80
    l80 Posts: 3 Newbie
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    Hi,

    I had the same issues trying to find an address so emailed the customer services and asked for an address to send PPI claims to. They replied with the following:


    Cardiff Pinnacle
    Pinnacle House
    A1 Barnet Way,
    Borehamwood,
    Hertfordshire,
    WD6 2XX.

    However, I was keen to send off my questionnaire and they hadn't replied so sent it off to the complaints address previously posted. I posted my questionnaire on 15th Jan and received a phone call on 21st Jan to say our claim will be upheld and they will be in touch with a settlement figure.

    Hope this helps.
  • tifo
    tifo Posts: 1,937 Forumite
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    Cardiff Pinnacle is an insurance company (part of BNP Paribas) so they might underwrite the PPI.

    As I said, the correct address and number is as I posted as I've dealt with them through these.

    There are separate addresses for other claims such as default charges or loans but the number is the same, you just choose the correct options.
  • tifo
    tifo Posts: 1,937 Forumite
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    l80 wrote: »
    I was keen to send off my questionnaire and they hadn't replied so sent it off to the complaints address previously posted. I posted my questionnaire on 15th Jan and received a phone call on 21st Jan to say our claim will be upheld and they will be in touch with a settlement figure.

    You're lucky!

    They took 3 months to settle 1 complaint and are still completing the other 2, though they have my statements for all 3.
  • russell_w
    russell_w Posts: 2 Newbie
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    rosiebear99 wrote: »
    Hi as anyone got the address to send my PPI claim to Santander please...?
    Hiya Rosie, I also have a claims form,but I don't know where to send it either, did you get any replys to you're question
  • russell_w
    russell_w Posts: 2 Newbie
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    Scrap te last message, got it, thank you
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