eaga grant(warm front)waiting time?

mouk · 17 January 2011 at 8:02PM

applied for a grant for heating repair/replacement last march via warm front.

eaga came round and did the inspection and said they will replace the boiler as it old...

when do they actually come and replace the boiler?
i have been riinging them every week they say they waiting for the electrician to do his work first.
any idea who they give sub-contract to so i can give them a call?

thanks

white_wine_1 · 19 January 2011 at 9:29AM

Hi

I worked for a local authority before I retired and dealt with eaga and warm front at Manchester and Newcastle. I'm not telling you how to suck eggs but everytime you phone them up write down their name,date and time you rang and and what they said.

Ring them back again ask for the name of the electrical company they have appointed also ask for the name of the gas company at the same time. They WILL have this information.

Just a note Try this when you speak to them tell them you will be writting to your local MP as having to wait nearly twelve month also during the coldest winter on record seems a little unresonable.

I retired in October of this year and eaga/warm front had run out of funds/greatly reduced, though they won't tell you this.

Good Luck white wine 1

eaga at Newcastle are As*****s

Neddles · 19 January 2011 at 1:26PM

Don't hold your breath.

We had a visit in (I think) august or september. Our heating has stopped working, we have 3 children aged, 9,5 & 3.

We won't get a date for the work starting until march. They don't care that we have no heating, or that there are small children in the house. It's got very cold in here, and we now have black mould around all the windows upstairs and condensation on them all with puddles on the sills every morning.

If you can find some other way to get the work done, that would be your best option.

savemoney · 19 January 2011 at 1:36PM

They run out of money now dont know if any money is ring fenced for previous applications but they wont take any new applications

LisaLou1982 · 19 January 2011 at 10:16PM

Warmfront are taking no new applications for the grant until the beginning of April as funding for 2010/2011 has now been allocated.

Neddles - If you have black mould growing in your house then you need to heat and ventilate the rooms adequately. A small electric heater and opening the window a crack will help with this. Wipe it down with 1 part bleach and 5 parts water in a solution bottle. No point in spending money on mould cleaners - they wont work any better. If you can, buy or borrow a dehumidifier, it'll help.

Whilst i understand what its like to live in a house with no heating and also how stressful it can be, (ive been there filling the kettle up to have a wash and plugging electric heaters in to get warm in the past) you know that there is a minimum of 6 months waiting time from your first surveyor visit. This should have been told to you by the surveyor, but is also in all of the leaflets etc as well as on the automated messages on the contact no. for warmfront. Simply stating that they dont care that you have 3 children is unreasonable. Plenty of people in this country have families and have no choice but to cope without heating when things go wrong. Unfortunately its not an automatic right to have someone come round and fix it for you at the drop of a hat. If this grant wasnt here and you had to pay for the work then you could easily be waiting weeks for it to be fixed whilst parts etc were being ordered.

Do you have any other forms of heating? Gas fires, electric heaters etc? If not, give the warmfront call centre a call and ask if they have any electric heaters to loan to you. They were doing this for a time although i dont know if they still are. Its worth an ask if you are finding it difficult to get warm at home.

savingspender · 20 January 2011 at 3:22PM

Well I've had a very positive experience, I had my grant application approved in Spetember and got a call last week and have had my new boiler fitted today! So don't give up hope.

mouk · 21 January 2011 at 12:59AM

thanks guys for your input.

they supplied us with a couple of electric heaters and shall give them a call again next week.

btw they going to replace my existing combi boiler with an Ideal.
are these any good?

mcculloch29 · 21 January 2011 at 5:44PM

Can I just add to the positives? I had my Warm Front survey in October and am having my installation in mid-Feb, I'm really happy with the service so far.
On the other hand, British Gas have let me down on three Home Care service appointments. Can't wait to tell them where to go once the new central heating system is in.

littleun · 21 January 2011 at 8:04PM

another positive had our survey in june boiler fitted today.all work has been carried out to a high standard

LisaLou1982 · 22 January 2011 at 8:14PM

Mouk - Ask them which Ideal boiler they are installing - theres loads of them!! The new Ideal is very good, much better than the other models which warmfront used to fit, and doesnt have as many problems with the pcb. They do fit other makes, but it can be a struggle as Eaga are under a lot of pressure to keep the costs down, particularly with the grant funding being cut. You may find that they will if you insist but you may have to pay the difference in the cost of the boiler

mouk · 23 January 2011 at 12:36AM

littleun wrote: »

another positive had our survey in june boiler fitted today.all work has been carried out to a high standard

good for you :beer:

btw what make boiler did you get?

eaga grant(warm front)waiting time?

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