186k and EFH Broadband

oldbuffer · 21 January 2009 at 4:36PM

On 15/1/09 my internet connection was stopped and I was presented by an on-screen notice from Tiscali informing me that 1896k were no longer my supplier.
The phone no. I have used for years has stopped being answered and I have not been able to find any concrete advice on what I am supposed to do.
Please, does anyone know what is happening here?

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DatabaseError · 21 January 2009 at 4:51PM

TBB a bit more info about 1/2 way down the page...
sorry

eldar_2 · 22 January 2009 at 12:06PM

http://www.ispreview.co.uk/news/EkFkVkluElPeBiHEPb.html

diamonds · 22 January 2009 at 12:29PM

186k would like to make it clear that although the action by Tiscali has caused significant disruption to its operations, and even more inconvenience to end users and resellers, the business continues to operate as normal and is ***working hard to restore access for customers and move them to BT Wholesale’s stable and reliable network***

OUCH !

KingL · 22 January 2009 at 8:02PM

You can get a temporary login from Tiscali that will see you right for a month until you migrate your ISP to a new provider. Or, as per diamond's post, you can stay with 186k by asking them to put you on a different underlying platform (BT's not Tiscali's).

Here are a few more posts and blogs. Read the "users comments" links for to see lots of other folks' experiences. (note that when the problem first occurred, most people thought that it was due to the death of 186k which was subsequetly found not to be the case).

elpasso blog
matt ward blog
thinkbroadband

...are the three that seem to be most active.

edit/ - also see the faq: http://212.139.135.7/faqs.html

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benz · 23 January 2009 at 7:08PM

I've been meaning to leave EFH for sometime but didn't get around to it until now. After an hour or so on the phone last week was reconnected. Finding out what had happened I decided to migrate and asked EFH for my MAC and was told they couldn't give it and to phone Tiscali. Phoned Tiscali for my MAC and was told they couldn't give it only EFH. Phoned EFH again and asked again for my MAC. The guy made a half hearted attempt to talk me out of it and then gave me my MAC.
BTW I've tried to give notice to EFH that I'm leaving, by emailing sales & accounts at EFH but emails bounce straight back. The 'Support' email address works. Both of their fax numbers don't work and I've given up waiting for them to answer their phone. All a bit worrying if you are staying.

oldbuffer · 6 February 2009 at 12:28PM

I have not been able to contact efh either by phone or email, OFCOM contacted them on my behalf but were ignored so cant do anything else for me.
I managed to get my MAC code from Tiscali on Wednesday but when I tried to transfer to O2 Tiscali would not allow me to move by putting a block on my line. Tiscali are disconnecting me on the 10th.
I will never go to Tiscali so will loose my connection

No_one_knows · 11 February 2009 at 9:23AM

Just got my MAC from Tiscali, not being cut off yet. Was told that my temp access will remain available until I migrate to O2.
To their credit they were able to give me the MAC straight away.
This is the second time this has happened, 186k Caveat emptor!

andrewpeterson · 17 February 2009 at 1:14PM

Contact tiscalli customer care immediately, click this link for complete contact information http://www.tiscali.co.uk/aboutus/contact/contact-details.html

Wortle · 21 April 2009 at 6:56PM

Hi, my story mirrors that above.

I have just been told I have to pay up to March as I was the one who migrated. Thyey were already paid a month in advance so surely that means they have already lifted that out of my account anyway.

I have never been in debt so would pay if I really owe them but this looks like intimidation to me AKA bullying.

Anybody else have this going on?

Penny36_2 · 16 June 2009 at 6:50PM

I received the same message on my screen basically informing me that 186k were no longer providing a service. When I contacted Tiscalli I was told that I had 30 days free service and could use that to either find another ISP or sign up with Tiscalli. I went with another ISP immediately.

Now out of the blue I have been receiving e-mails from the finance team at 186k demading money for a service I did not receive. They insist that the service was always there for me to use and that I choose to leave them so therefore I now owe them money. Needless to say I will not be paying and will be seeking professional advice.

186k and EFH Broadband

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