trading standards

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julies59
julies59 Posts: 60 Forumite
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in Consumer rights
does anyone have the direct number for trading standards
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  • agrinnall
    agrinnall Posts: 23,344 Forumite
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    Consumers are no longer able to report problems directly to TS, I believe it needs to be done through CAB.

    Aha, I was right!

    "Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 03454 04 05 06."

    https://www.tradingstandards.uk/consumers/support-advice
  • julies59
    julies59 Posts: 60 Forumite
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    iv rang them but no joy,they have passed my complaint over to trading standards but need to know what is being done
  • bingo_bango
    bingo_bango Posts: 2,594 Forumite
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    If you are in GB they will be the same office / team as the EHO in your local council. Find their number and ask them to pass you across.

    Works differently in NI though.
  • julies59
    julies59 Posts: 60 Forumite
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    they don't pass you on just email,but needed to speak to them directly but cant find a number
  • Diamandis
    Diamandis Posts: 881 Forumite
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    Why is it you need to speak to them? They generally deal with the business rather than the consumer. What was the issue you reported?
  • BorisThomson
    BorisThomson Posts: 1,721 Forumite
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    Are you sure they're doing anything at all? They'll generally only act where there is a pattern of inappropriate/ unlawful behaviour.
  • julies59
    julies59 Posts: 60 Forumite
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    I bought a car from a dealer,14 plate when I went to sell it,i was told it was a cat d and the mileage was wrong,the dealer had hpi ed it,i rang ts and the helpline said to write to the dealer and I did that but the dealer have egnored my letter, the helpline said ts would help with my case but now they said they would email ts so I don't know whats going on or what to do,
  • BorisThomson
    BorisThomson Posts: 1,721 Forumite
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    julies59 wrote: »
    I bought a car from a dealer,14 plate when I went to sell it,i was told it was a cat d and the mileage was wrong,the dealer had hpi ed it,i rang ts and the helpline said to write to the dealer and I did that but the dealer have egnored my letter, the helpline said ts would help with my case but now they said they would email ts so I don't know whats going on or what to do,

    You'd be expected to try to remedy the problem yourself. If the dealer will not respond then you'll need to send a letter before action, and ultimately a small claims action.
  • Diamandis
    Diamandis Posts: 881 Forumite
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    Send a letter before action then take them to the small claims court. You don't need trading standards here.
  • julies59
    julies59 Posts: 60 Forumite
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    ok but I know you have to pay,we are on benefits and the gov website said they will help with costs but do you have to pay first then claim it back,
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