BT Broadband Issue
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RandomUser923759
Posts: 122 Forumite
Anyone have any idea where I would stand with this.
As far as I am concerned I am out of contract, my online account shows my last order as Jan 2018 and it was for 12 months.
There are no subsequent orders in the history - but now when I have called they're saying I have to pay 170.00 to early terminate an 18 month contact that was started Jan 2019 (to which I have no knowledge?)
As far as I am concerned I am out of contract, my online account shows my last order as Jan 2018 and it was for 12 months.
There are no subsequent orders in the history - but now when I have called they're saying I have to pay 170.00 to early terminate an 18 month contact that was started Jan 2019 (to which I have no knowledge?)
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Comments
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Ask them for written communication of a new contract that commenced in January 2019.0
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I wrote this while on the call - it was long - but they have waived the fee
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