Energyhepline.com cashback error

David9m · 16 February 2008 at 4:10PM

I wanted to alert everyone who may have used the energyhelpline link from MSE in the last 6 months to check whether they have got their cashback. I didn't get mine after switching in August via the link on MSE, and as it takes so long I forgot to keep track and only remembered when Martin did another article on switching.

Mine should now be paid after I contacted them and was told
"The reason for you not receiving your cashback is that the marketing code was not set to The Money Saving Expert. Therefore it was not automatically paid."

This suggests that anybody who followed the same link will have been similarly affected.

Steve1981 · 20 February 2008 at 10:09AM

I tansfered our Gas & Electric over with the above back in November, and have been mailing them for over a month asking when I will be getting my £30 cashback. I have had several mails back telling me it should be with me within the week - last one dated 03/02/2008 and still I have nothing.

Though I must admit the actual process of changing was a lot smoother than it has ever been through other comparison sites.

Has anyone else had problems with them?

notbritishgas · 20 February 2008 at 11:00AM

I switched with them about 2 years ago and suffered similar experience to you.
I kept on emailing them and eventually the cashback was paid into my bank, took quite a while though so keep at 'em.

David9m · 20 February 2008 at 6:36PM

Just to update my previous posting. Today I did indeed receive my £15 cashback from Energyhelpline by cheque. So at least they came through eventually. I still recommend anyone else who followed this link from MSE check to ensure they actually got their cashback. Others on here have had more trouble than me getting it even after they found out it was missed.

David9m · 20 February 2008 at 6:45PM

Yeah I had a problem see my thread, energyhelpline cashback problems today

Steve1981 · 24 February 2008 at 10:05PM

David9m wrote: »

Yeah I had a problem see my thread, energyhelpline cashback problems today

mine is STILL going on:mad:

Former_MSE_Andrea · 25 February 2008 at 11:12AM

Hi Steve

Can you send me your account details and I'll forward them on to energyhelpline to take a look? If you can email them to andrea @ moneysavingexpert.com (close up the gaps to make the email address work) that would be great

Andrea

Energyhepline.com cashback error

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