BT: Broadband Downgrade

I recently renewed (last week) my Broadband and Phoneline with BT. This was a "special deal" (discount) - it might not have been the best deal, but Offsetting the hassle of switching I decided to accept it.


Previously I was on Superfast Fibre 2 and was generally getting speeds above the state 67Mb/s., which was good and I accept a lot better than a lot of people get.


However it appears that as well as the discount, BT have downgraded my package to Superfast fibre, which appears to be limited to 50Mb/s. Granted this is still reasonably good, but its not what I agreed to. I was renewing my existing deal - not changing it. If I had wanted to change - I'd have went elsewhere.


Interestingly the renewal email said my package would be "Superfast Fibre" but with a speed of between 70 and 78Mb/s - hence I had assumed that would be the case.



Having spent approx 4 hours on the phone with BT, over 2 nights, I finally got someone to agree that my contract (both on the billing system and whatever configures the broadband infrastructure) had been changed inadvertently. They said they had raised a internal ticket to get it corrected. Apparently it had to be resolved internally by manual entry and could take up to 5 days. I'm assuming this means that someone has to go into the database and fix it - but frankly I'm not buying it. Having an understanding of IT systems - it seems strange that the system can automatically changed change me from "Superfast Fibre 2" to "Superfast Fibre" - but changing the other way requires "manual entry".


They said this would be resolved in 5 days - which is today. Given its still not resolved, thats this evenings entertainment sorted out.


Has anybody had a similar experience?
Anyone any advice?


I've still a couple of days in my cooling off period, and I'm prepared to give BT a bit more time to resolve this, but I don't want to get trapped into this "deal" especially when I know I could get a far better deal with Sky - even for the same amount of hassle.


Thanks
D