Utility Warehouse (Telecom Plus) Discussion

I moved into my new flat about 5 months ago and was recommended to stay with the previous occupant who I knew quite well as they were the suppliers already so after consideration I did. Having registered on-line they asked for copies of my previous gas and electricity bills which I provided from my previous residence thinking they'd use them for comparison - err no! I was actually then billed for the 2 residences! Having spotted the mistake (a little late really - I'd actually paid 2 of the monthly bills) I notified them and after about 5 days I received a reply saying I would be reimbursed for the error. After another couple of emails and replies now taking 6-7 days I eventually received a credit 3 months later.
Meanwhile..... The bills kept arriving for my current address and letters referring me to increased charges which seemed to be spiraling out of control. Eventually after receiving a bill for 3 months totalling just under £300.00 I have decided to swap and have just moved suppliers. I have read my meters which were always estimated readings only to discover that instead of me owing them £300.00 they actually owe me £11.
Lesson severly taught and learned here! I in future will pay more attention to my utility billing and will not pay another bill without submitting my own meter readings 1st.
I wouldn't recommend them and will avoid them in the future. Thankfully I have no internet or phone service with them.
As for savings - I can't see how you can maintain a good and loyal customer base when after 5 months nobody ever came to read my meters (which are both outside of the property and easily accessible) means the customer receives over inflated bills and your supplier actually ends up owing you money and then they send letters out referring to debt collection agents.
Maybe I'll send them a letter saying they owe me £11 and if they don't pay up I'll refer them to my own debit collection agent! :rotfl: he he.