Utility Warehouse (Telecom Plus) Discussion

Voyager2002

There is no denying that Utility Warehouse does not have the best customer service in the industry. The time and energy that you are likely to waste because of this wll far outweigh any money that you might save.

In my experience Ebico (Equigas and Equipower) offer cheaper energy than anyone else.

NigeWick

sMARTie wrote:

what do you people suggest i do?

I am a Distributor and I would suggest that you work out if you would save anything by swapping. I would change companies as long as there is some advantage for ME. Do not rely on others to work out any costings as you should be able to find what is best for you. Enlightened self interest is a good way to move forward IMHO.

As to service, Customer Services do have the occasional challenge, as do all companies. However, if they can't give you satisfaction you can always go to your Distributor. We get paid a small percentage of all you spend, for as long as you remain a customer. That's quite an incentive to look after the customer.

Nigel.

sMARTie

but it it worth the hassle of chaging for the sake of £10?

lisyloo

In my opinion no (although there can be other benefits like one bill for many services).
Some tarriffs give discounts after a year and other have penalties, so be careful you aren't losing out anywhere along the line.

Also look at when both companies raised rates.
It might be that one has raised prices and another has not, so you are not comparing like with like.
i.e. you don't want to go over to a company that is just about to raise it's prices.

You can see who's raised prices here:

http://www.ukpower.co.uk/price%2Bupdates.asp

pricefighter

First of all remember you pay £21 a year to belong to the club ,some distributors conveniently forget out about this.You do however get £10 credit for every service you use other and above the first one if you stay a year.So you would be with 4 services approx £9 better off in this respect.

Their Energy is now supplied by N-Power they just bill you and act as N-Powers agent. Their have made 2 price increases in last two month. Go to their site at https://www.utilitywarehouse.co.uk and you should be able to work out what savings on energy you might make if any.I understand their site is up to date as far as their prices are concerned.

Turning to the Phone/Broad band.

On your calculations you show your paying BT £15 line rental. This is only normally £11 a month including caller display. Do you have some calling features included, UWDC will charge you for these including caller display if you have it.

UWDC 512 kb bb,and unlimited calls offer of approx £20 a month (first 6 months) then approx £23 for next 6 months does not include line rental. This will be £10 a month extra on top of this plus you would have to pay £1.50p a month for caller display.

You might do better on the Phone front if you had a look at Martin MSE advice see:

http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1095003038,99872,

sMARTie

I have phoned up BT and complained and ge a quicker bb for the same price so im not so worried about BB.

I have signed up to the phone £10 pcm and ther gas and elec... If tis doesnt work out better for me i will just cancel tbh... I suppose might as well give it a go i have nothing to lose...

bendtoy_2

sMARTie wrote:

I have phoned up BT and complained and ge a quicker bb for the same price so im not so worried about BB.

I have signed up to the phone £10 pcm and ther gas and elec... If tis doesnt work out better for me i will just cancel tbh... I suppose might as well give it a go i have nothing to lose...

Yes you can lose MONEY!!!!

Why bother with this Multi Level Marketing outfit if your not saving money.It l cost £1.76p a month for membership. If you stay a year? yes your get your £20 credit. .

If you require caller display and line rental it will be £11.50p a month . BT only charge £11 for line rental and caller display.Their call rates are nothing to write home about.Can easily be beaten.

You can work out your possible energy savings from their site.They dont always beat other suppliers despite their marketing bumph.

If you have got BT Broadband surely your need to keep your line with BT anyway.

sMARTie

Ok.. we;; im trying the gas & elec...

have scrapped the fone idea...

NigeWick

sMARTie wrote:

I suppose might as well give it a go i have nothing to lose...

If you didn't make sure that you will save money first, you may have something to lose.

Nigel.

gibby

Im not a T+ agent but I have alot of friends who are.

the original idea was good but as the market has got so competitive over the last few years they have lost thedge they had on price.

I did use the service for 6 months and I was embarressed at having to leave
especailly as I joined through a friend and that the admin was so bad they were sending debt letters for money i didnt owe.

Since talk talk have launched their latest deal it blows they phone service for t+ and similar firms totally out of the water.

Luckily I didnt move my energy services over to T+ as I was going to do and Ebico has proved to be much cheaper thank scottish power

sadly the T+ agents cant do much if you have a problem with your service but they are nice ppl.


G