SVS Securities - shut down?

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  • juliamarsh
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    My2penneth wrote: »
    I took a phone call today from "Bourne Consultants" (not sure about the spelling of Bourne). They wanted to speak to my wife to see how thinks were going (w.r.t. investments). We've had no previous contact with them. So, I politely told them "no thanks"and put the phone down.

    We get calls from this lot all the time - they've asked to speak to me and my two sons on various occasions. If you check the phone number it comes up as '0'. Even though I told them the number is registered with the TPS they still keep phoning. Yesterday I thought I'd get some information to try to report them so I asked the girl for their address and she called out 'Does anybody here know our address?' When I asked for their web address and phone number she hung up. Well dodgy!
  • juliamarsh
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    t237 wrote: »
    Does anyone have any advice on whether there is any recourse available to her? It sounds like fraud or mis-selling to me and I think this needs to be communicated to the administrators but I am not sure what the best course of action is.
    englishmas wrote: »
    My understanding is that FSCS will only deal with the losses occurs due to the SVS going to administration, not the losses due to bad advice.Also one cannot go to FCA anymore as the SVS in administration. Please correct me if I misunderstood the FCA regulations. Thanks

    In answer to the above questions, I've just received the following email from FSCS:-

    Latest update
    We're aware that the return of money and assets may not satisfy those SVS customers who might have a claim for further losses against SVS. Customers who believe SVS has caused additional losses may wish to make a claim to FSCS in relation to those losses.

    We're not currently open to these claims, as we want to make progress on reuniting customers with their money and assets. But we do intend to open to such claims, and we will announce this on our website when we are ready.

    By agreeing to FSCS compensation for the costs of returning money and assets via the SVS portal, customers will be assigning their right to claim against SVS to FSCS in relation to that claim. Customers will not lose the right to make further claims to FSCS in relation to additional losses.

    Although separate from any claim a client may have in relation to the costs of returning money and assets, FSCS can’t pay more than £85,000 in total per person against SVS.

    We can only consider claims when we're satisfied a customer has first exhausted any right to claim against any connected firms that are still trading. We're aware that FCA authorised advisers may have recommended investments to some clients of SVS.

    If an FCA authorised adviser that’s still trading advised you to invest through SVS, you need to complain to them. If your adviser rejects your complaint, you can take your complaint to the Financial Ombudsman Service (FOS).

    If an FCA authorised adviser that’s now not trading advised you to invest through SVS, you’ll be able to submit a claim to FSCS against them.
  • johnburman
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    juliamarsh has made a very important post. The last two sentences of the letter need to be repaeated:

    If an FCA authorised adviser that’s still trading advised you to invest through SVS, you need to complain to them. If your adviser rejects your complaint, you can take your complaint to the Financial Ombudsman Service (FOS).

    If an FCA authorised adviser that’s now not trading advised you to invest through SVS, you’ll be able to submit a claim to FSCS against them.


    If I were in that position - I am an XO client and am not - I would make a complaint/claim NOW.
  • englishmas
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    I thought that for claiming the losses due to miss selling or given the wrong advise by an adviser one has to go through FCA, via ombudsmen. FSCS only deals with the short fall in the investment due to liquidation.
    May some one there can put more light on this
  • johnburman
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    To respond to Englishmas it is clear th esteps you take depend on what you are claiming:

    A If an FCA authorised adviser that’s still trading advised you to invest through SVS, you need to complain to them. If your adviser rejects your complaint, you can take your complaint to the Financial Ombudsman Service (FOS).

    OR


    If an FCA authorised adviser that’s now not trading advised you to invest through SVS, you’ll be able to submit a claim to FSCS against them.


    So it depends.

    I will tell you a secret though. As an XO client I was unaware that SVS were *advising* anybody to do anything. We just bought and sold shares.ETFs ourselves, making are own decisions. I did not evenknew that they had a FX offering, and were active in China. They seemed to keep this separate from their XO clients and XO website.
  • englishmas
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    Thanks for your response and explains it.
    In case of SVS if one claim the losses to FSCS on the ground of bad advise, I presume the process will be the same as with FCA.
    FSCS has to decide the compensation case by case and it will not be easy.
  • snipkin
    snipkin Posts: 75 Forumite
    Name Dropper First Anniversary First Post
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    Background article: 'When Two UK Brokers Go Bust in One Month, Whose Fault is That? UK investors, at least those with big portfolios, are on the hook if their broker fails' on financemagnates.com.

    AS I have said before there should be warnings (like with building societies) not to invest more than £85,000 with any one broker using the nominee accounts system.

    And the whole thing about "ring fencing" needs to be tightened up - there is, in effect, very little "ring fencing" when anyone owed money can take it out of our accounts. SVS was not just a failure of a company but willful bad practice by some of its staff and as such we should not be asked to pay one penny of the costs. I wonder if the perpetrators will just get away scot free? Who knows?

    I am now in the position of having to pay overdraft fees because I cannot access my investments.
  • englishmas
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    You are right it is frighting to know how unsafe UK based brokers are.
    But what one can do , I am sorry to say nothing.
    I use X-O (Jarvis) and AJ Bell, I did asked them that how safe my accounts are , they reassured me that in case the company going under, all their account holder assist are ring fenced and identifiable and no way mixed up with their own company holding.
    The risk is always there ,one can reduce it by going with the big boys. but mighty can fall too.
    So either put you life saving for rainy days under the mattress or as they say spend it , enjoy the present.
  • johnburman
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    Snipkin 's posr referred to an interesting article. The full link to it is here https://www.financemagnates.com/forex/analysis/when-two-uk-brokers-go-bust-in-one-month-whose-fault-is-that/
  • masonic
    masonic Posts: 23,424 Forumite
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    edited 28 December 2019 at 5:36PM
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    snipkin wrote: »
    Background article: 'When Two UK Brokers Go Bust in One Month, Whose Fault is That? UK investors, at least those with big portfolios, are on the hook if their broker fails' on financemagnates.com.

    AS I have said before there should be warnings (like with building societies) not to invest more than £85,000 with any one broker using the nominee accounts system.
    Why? Under what reasonable or precedented scenario would someone with say £100,000 invested through SVS lose out? Bank deposits are a very different kettle of fish. They are not ring-fenced. Banks will help themselves to your deposits and lend them to other customers, invest them, use them as if they were business assets, etc. That's why you need to be wary of going over the FSCS limit with a bank: if a bank goes bust it is very likely there will be nothing left of your money. Whereas if an investment firm goes bust, as we have seen with SVS, all client assets will very likely be ringfenced and accounted for.

    You might take the conservative position that nobody should hold all of their investments, especially if they need to access some of those investments within a few years, with a single provider. But that's a hedge against a liquidity risk, and that would apply whether you had £10,000 or £100,000 invested. It is sensible not to hold all of the assets you may need in the short term in one place. When investing them in stocks, then there are other risks that could see you unable to access your investment in the short term.
    And the whole thing about "ring fencing" needs to be tightened up - there is, in effect, very little "ring fencing" when anyone owed money can take it out of our accounts. SVS was not just a failure of a company but willful bad practice by some of its staff and as such we should not be asked to pay one penny of the costs. I wonder if the perpetrators will just get away scot free? Who knows?
    That is simply not true. If I was a supplier of SVS who hadn't been paid, I'd have zero claim over the assets of SVS clients. If I was an employee with unpaid wages, I'd have zero claim over the assets of SVS clients. If I was the taxman trying to collect unpaid VAT from SVS, I'd have zero claim over the assets of SVS clients. If I were a enforcement officer trying to enforce a court judgement against SVS, I'd have zero claim over the assets of SVS clients.

    There is one small exception to the above, which is set out deliberately in law, and that is for the administrators themselves to deduct the costs of their work from client assets (fully refundable by the FSCS up to the limit of £85k per client). This is so that clients will eventually regain access to their investments, rather than them being left in limbo for an indefinite period because it would make no commercial sense for administrators to take on a case when there was no money to pay them.

    In previous instances where costs have been taken by the administrators of a failed investment firm, those costs have been capped below the FSCS compensation limit - and for those with portfolios many times over the FSCS limit, that's well worth remembering and campaigning for should it become necessary.
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