Thomas Cook -flight delay compensation voucher

Rosanna435 · 12 December 2019 at 10:46AM

Hi all,
first time poster here.
A question about Thomas cook compensation/reimbursement. We were delayed on a holiday last year with Thomas Cook and successfully received compensation. we were offered cash £1000 or £1400 vouchers.
We decided to take the vouchers and used them towards booking a holiday in january which was ATOL protected.
The CAA have advised that they only pay out for actual loss so have only returned the money we paid and not the value or the voucher.
Is there anything we can do? either with the CAA, travel insurance, or direct with liquidators organising thomas cook.
many thanks

NoodleDoodleMan · 12 December 2019 at 9:09PM

I suspect your vouchers became as worthless as Confederate Dollars immediately TC ceased trading.

Rosanna435 · 13 December 2019 at 10:32AM

thanks.
I knew that would be the case for unspent vouchers but thought as they had been used to purchase a holiday, that they would be equivalent to any other payment method.

bradders1983 · 13 December 2019 at 10:33AM

Nope. :cool:

NoodleDoodleMan · 14 December 2019 at 11:39AM

Such a voucher is not a payment method if the issuing party ceases to exist, it's a worthless piece of paper.

Thomas Cook -flight delay compensation voucher

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