EasyJet avoidance of Resolver or should I go direct?

I've tried using Resolver to log a flight delay compensation claim with EasyJet and they have responded this morning asking me to contact them direct on the basis they are not allowed to respond to the resolver email address as its different to the booking even though I provided the actual booking reference email address.

Should I continue with resolver or do you think it's better to go direct as looks like an avoidance tactic.

EasyJet response as follows:

Dear Valued Customer,

Thank you for your recent email concerning your flight delay and related EC 261/2004 compensation. We do not have any record of a booking with this email address and due to data protection act requirements are unable to reply to @everlore.co.uk

To enable us to authenticate your request, please follow this link to our claims form using your own personal email address.

Once we have received this information we will be happy to help.
Kind regards,

Samantha
easyJet Customer Services