TSB customer? You may need to check your credit file is up to date - MSE News

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  • Vortigern
    Vortigern Posts: 3,245 Forumite
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    Noddle today shows an update from TSB CC on 31 May, other cards updated 31 July.

    Clearscore still has TSB stuck in April.
  • masonic
    masonic Posts: 23,279 Forumite
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    edited 13 September 2018 at 7:27PM
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    I lodged a dispute with Experian over the outdated information (I balance transferred to a parachute credit card in July) so now I am seeing the same debt on both accounts. Today I got a notice that TSB has told Experian that TSB dispute my claim the balance has been cleared.

    Time for another complaint.

    Edit: Noddle now showing TSB CC updated on 30th June for me - other cards 31st August.
  • cjv
    cjv Posts: 513 Forumite
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    This was one of three complaints I have made to TSB since their problems started. I received no resolution so went to the FOS, they have informed me today that TSB will be paying £155.50 in compensation into my account within the next week.
  • molerat
    molerat Posts: 31,868 Forumite
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    edited 15 September 2018 at 6:56PM
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    Noddle showing updated at 31 July with correct monthly amounts going back, MSE/Experian likewise. Equifax via Clearscore and Cap1 Creditwise still showing the old data but due an update soon.
  • masonic
    masonic Posts: 23,279 Forumite
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    molerat wrote: »
    Noddle showing updated at 31 July with correct monthly amounts going back
    Same for me, my "current" TSB credit card balance has now dropped from £5.5k to £1, which is where it should have been for the past 2 months. I need to wait another week to see if my Experian/Equifax data have updated.
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