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SHERYL45
SHERYL45 Posts: 1 Newbie
First Anniversary
in Mobiles
iPhone 7 lightening cable and plug not charging/sync via MACBOOK Air and also not charging through wall socket. Phone SKY few weeks ago and a few days ago to report (1) network connection issues keep getting disconnected and text messages not delivered. Poor connection for over a month and worsen in the last few weeks. SKY saying that the problems are with O2 who has advised them of mass issues in my area. If I go out in a different area I should be able to use it. Also since yesterday iPhone charger has stopped working. SKY said they have NO RESPONSIBILITY to repair it as I am out of the 1 year Warranty. I joined SKY in June 2017 for a contract of 30 months for the iPhone 7 and the SIM just renewed after 12 months. I have still got a further 17 months to pay the phone. SKY saying the iPhone is a loan. SKY saying that I should take it to an Apple Store near me to get it repaired/checked at my own cost. From talking to Apple support, they could not determine whether the charging cable is faulty. Even if they sent a new one to me it will be at my own cost (£40). I have checked the lightening cable/plug as well the wall socket no problems. I explained to SKY I am housebound due to my disability and it will be impossible for me very to go to an apple store in the next few days. I am not sure even if I get a new charger if it will work. SKY not listening saying they cannot do anything. I don't know what to do as battery on phone very low. will appreciate any suggestions or if anyone experiencing similar problems with network provider.:(

Comments

  • ginnza
    ginnza Posts: 32 Forumite
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    Order a iPhone charging cable off amazon for less than £10
    I use anker ones they have been very reliable for me although with anything you might get unlucky and it won’t work and will have to be replaced , they reloaded a faulty one I previously got straight away
    they also offer 18 month warranties .
  • grumbler
    grumbler Posts: 58,629 Forumite
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    If the problem is with the phone (less likely, I know), what's the point in wasting £10? Is it not easier simply to borrow (or buy for £1) a cable to check first?
  • mije1983
    mije1983 Posts: 3,665 Forumite
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    grumbler wrote: »
    If the problem is with the phone (less likely, I know), what's the point in wasting £10? Is it not easier simply to borrow (or buy for £1) a cable to check first?


    Borrow as first option definitely. I wouldn't recommend a £1 cable to check for issues though. There are so many about that don't work properly that it still wouldn't help narrow the issue down.
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