Do Paypal ever ask you to change your password immediately after logging in?

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Kernel_Sanders
Kernel_Sanders Posts: 3,617 Forumite
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edited 8 August 2018 at 4:48PM in Budgeting & bank accounts
I got this before being able to view my account and was immediately suspicious...
file.html

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  • karlie88
    karlie88 Posts: 9,114 Forumite
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    Not sure whether I want to click that link...

    OP can you embed the picture into your 1st post please? Find the .jpg link and embed it.
    :grouphug: :D Official MSE canny forumite and HUKD VIP badge member :D :grouphug:
  • Kernel_Sanders
    Kernel_Sanders Posts: 3,617 Forumite
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    karlie88 wrote: »
    Not sure whether I want to click that link...

    OP can you embed the picture into your 1st post please? Find the .jpg link and embed it.
    I've tried but it doesn't seem to work.
  • Peter999_2
    Peter999_2 Posts: 989 Forumite
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    edited 8 August 2018 at 4:57PM
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    cRMObK
  • Kernel_Sanders
    Kernel_Sanders Posts: 3,617 Forumite
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    edited 8 August 2018 at 5:08PM
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    Peter999 wrote: »
    cRMObK

    Sometimes the code only shows up when you try to edit your post or reply to another. I've pasted it in below but like Peter's, nothing is displayed.cRMObK
  • Willing2Learn
    Willing2Learn Posts: 6,294 Forumite
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    I've clicked on the link and seen your picture:

    2q1za07.jpg

    Why don't you phone PayPal UK and ask them whether that was normal or sinister behaviour. :)

    0800 358 7911
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • Kernel_Sanders
    Kernel_Sanders Posts: 3,617 Forumite
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    Willing2Learn wrote: »
    I've clicked on the link and seen your picture:
    Thanks, which of the 7 links did you use and what field did you put them in?
  • Willing2Learn
    Willing2Learn Posts: 6,294 Forumite
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    edited 8 August 2018 at 5:38PM
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    I did a screenshot of your screenshot as I couldn't get it to work lol

    Then uploaded via TinyPic

    Edit: And no, I've never had that with PayPal account before...
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • venomx
    venomx Posts: 1,118 Forumite
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    Never had that either. The only thing not suspicious is the site is detected as " Secure "

    As suggested above, give them a call
  • Dizzee_Rebel
    Dizzee_Rebel Posts: 77 Forumite
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    Yes I Had this two weeks ago

    I phoned them & they really couldn't understand what I was trying to explain, they sent me an email with a link to reset my password - which I did... but then that screen appeared again.

    I asked her if i could send her a screenshot so she could look at it & advise me if it was real - she said I couldn't send it to her but, I could send it to a dedicated papyal email address specifically for issues like this - although they might take a while getting back to me...

    At this point (after 40 mins) she gave up on me and transferred me to a different department, was kept on hold for a further 40 minutes then the line went dead.

    Phoned back & spoke to someone else - who equally didn't have a clue, but said they had detected that I had logged in from a different device??

    At this point I gave up, hung up and changed the password on that screen.

    Everything has worked fine & I've had no problems since.

    Looking back, the only thing that I could put it down to is I may have had my VPN active whilst I tried to log in, either way really poor service from Paypal staff on this occasion.
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