DWP - Paper Copy Of Their Guidelines
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p00hsticks wrote: »The majority of DWP employees are relatively low paid and focussed on a single type of benefit - particularly the call centre staff, who tend to have to follow scripts and often simply don't know what may be advantageous to your particular position.
My housemate was sanctioned while on UC. He rang 3 times asking about what loans or help he could get. It wasn't until he specifically asked for a 'hardship payment' that they did anything.
It's not a criticism of the staff. They have a hard job and the benefits system is incredibly complex. It's not one I'd want. It's the governments fault. It is well documented that people are misled.
https://www.theguardian.com/public-leaders-network/2016/aug/20/work-pensions-disability-claim-call-handler-benefits-dwp
https://www.theguardian.com/politics/2011/apr/01/jobcentres-tricking-people-benefit-sanctions
https://www.theguardian.com/society/2011/nov/16/young-jobseekers-work-pay-unemployment0 -
My housemate was sanctioned while on UC. He rang 3 times asking about what loans or help he could get. It wasn't until he specifically asked for a 'hardship payment' that they did anything.
It's not a criticism of the staff. They have a hard job and the benefits system is incredibly complex. It's not one I'd want. It's the governments fault. It is well documented that people are misled.
https://www.theguardian.com/public-leaders-network/2016/aug/20/work-pensions-disability-claim-call-handler-benefits-dwp
https://www.theguardian.com/politics/2011/apr/01/jobcentres-tricking-people-benefit-sanctions
https://www.theguardian.com/society/2011/nov/16/young-jobseekers-work-pay-unemployment
Yawn, lets stick to help required not discussing the governments downfalls!0 -
You were rude and tried to be condescending. I wasn't entering into a discussion and if I was how about pointing that out in a more polite way to somebody who is new to the forum?
I don't want to get into an argument so that's my last word on the matter.0
This discussion has been closed.
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