Talk talk another price increase query

Thanks for the replies.

From what you have said I feel sure that we will have enough chanels to watch with our terrestrial aerial. We don’t watch films and whenever we think we will watch something on catch up it is often one of the programmes that doesn’t have the symbol at the side of it so we can’t watch it on catch up anyway, Countryfile on bbc 1 being like this.

I rang Talk Talk this morning, eventually spoke to a lovely young Indian call centre man. He read from his script, as they do. He was charming but it was oh so difficult to understand his accent. He answered my questions by going away to clarify with someone else before telling me that if I opt out of paying this £4 per month, it’s not called a boost but I’m not sure what they do call it? then I decide in a couple of months time that I do actually want it back then I can put it back on again at any time.

I asked him why my £22 per month bill had become £24 per month in December and January. It seems that an extra £2 charge was added for the anonymous caller reject boost. I said that I hadn’t been notified about this charge and wasn’t happy. I asked him to remove this which he did.

I had an e mail immediately to say this £2 charge had been removed but nothing to say that the £4 per month charge would not be added so I will check again before February’s Bill is generated that it isn’t still in place. I didn’t ask to be refunded the 2 monthly £2 charges. You do lose the will to live sometimes when it is for such small amounts. It is just very annoying when charges are put onto your bill and either they don’t inform you that something is changing or the onus is on you to be proactive in making sure that nothing extra has been added to your monthly bills.

I also saw it said that you could call and chat for up to 180 minutes?? My understanding was always that you must redial before the 60 minutes were up? Is that something else that changed without me knowing about it?

Thanks for your input.

So Oxygenkiosk, that’s you and me not buying into the £4 per month charge for something we don’t want, I wonder how many others will do the same once they realise they have been charged on Februarys bill. I have now saved myself £6 per month, £72 per year by cancelling these two
packages.

Can I ask if your Humax recorder was easy to set up? I’m a bit nervous that if I unplug my Talk Talk You view box that my tv will need re tuning and need setting up again. Husband and I are technologically behind the times as far as doing this is concerned. I like to leave things be when they are working ok.

Thanks.

Inner Zone, apologies that I didn’t answer you questions above. On looking at my bills and paperwork I started an 18 month contract on 10/03/18 so not even 12 months down the line yet.

I have the Talk Talk You View box but the one that doesn’t record programmes. We watch Tv, use catch up when the programme we want to catch later is available, lots aren’t.

We watch the programmes that I see from Mr G’s post we should still be able to watch and as for catch up I have an Apple laptop so can probably watch the catch up that we want to on there if we can be bothered. I sometimes watch what I want on that when hubby is watching Yesterday or Quest.

I have the e mail to say that Talk Talk have cancelled the Anonymous monthly charge but nothing confirming that the £4 one will be cancelled but nice chap in India did confirm that my monthly charge will be £22 per month which I’m quite happy with for my internet and anytime phone calls.

Not sure about the chat time up to 60 minutes then re dial or is it now 180 mins then re dial? I can’t find anything in their web pages about this charge.

I don’t know whether the TV would need a re tune if I pull out the You View box. Will I still be using this box for anythingonce the February date is passed? Is it necessary for anything else that I will be using? Hmmmm not at all sure.

Thanks