Bulb energy - Final account 10 months after moving

nightworker123 · 28 July 2019 at 5:29PM

Afternoon All,

I'm turning to this amazing forum for advice on a issue from a property that I previously lived in in August 2018

After moving out in August last year I settled all relevant accounts including bulb who was my energy supplier. the bill was then adjusted I think after meeting readings and bulb made me refund and I heard no more

Then in June this year they have contacted me asked for an outstanding balance to be paid basically 10 months after moving out from property?

The sums in question are only small in the grand scheme of things but I don't believe I am liable for this charges as I have already received the refund

Would love to hear from anyone who has experienced this either with bulb or otherwise

Happy hunting

J

dogshome · 29 July 2019 at 7:46AM

I'm afraid suppliers have up to 6 years to adjust billing errors, even after you have left a property.

However they can't just issue a demand for money - they must produce a proper bill showing meter reads, dates and tariff rates that justify the demand

G_M · 29 July 2019 at 1:01PM

The length of time is irrelevant. If the money is owed it must be paid.

The fact a refund was made is irrelevant. If the money is owed it must be paid.

So the question is, is the money owed? Only by looking at the relevant meter readings, and the payments and refunds involved, can it be ascertained if the debt is valid or not.

bristolleedsfan · 29 July 2019 at 1:15PM

dogshome wrote: »

I'm afraid suppliers have up to 6 years to adjust billing errors, even after you have left a property.

However they can't just issue a demand for money - they must produce a proper bill showing meter reads, dates and tariff rates that justify the demand

Where does 6 years come from, Bulb is an energy company :eek:

https://www.moneysavingexpert.com/news/2018/03/energy-firms-to-be-banned-from-backbilling-beyond-12-months-/

Ectophile · 29 July 2019 at 10:14PM

G_M wrote: »

The length of time is irrelevant. If the money is owed it must be paid.

The fact a refund was made is irrelevant. If the money is owed it must be paid.

So the question is, is the money owed? Only by looking at the relevant meter readings, and the payments and refunds involved, can it be ascertained if the debt is valid or not.

The back billing rules imposed by Ofgem limit the time to 12 months if the billing error is the fault of the supplier.

The Limitations Act limits the time to 6 years in England, Wales & NI. It's 5 years in Scotland. After 6 years, it's statute barred, and the courts won't want to know if the energy company tries to sue the customer.

Bulb energy - Final account 10 months after moving

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