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Well, just had the e mail from Flow inviting me to enter my readings so that:
'this will also ensure you're being charged the right amount for your home energy'

I have also, as requested attached photos of my meters showing the figures.

It now remains to be seen if Flow will get their act together and bill the correct amounts.

Live in hope!

Account 2130 0031 - submitted GAS readings ignored AGAIN!

Dear FLOW REP - please can you actually explain WHY this problem is still occurring.
Last month your cust services told me the problem was because I submitted the readings too late in the month to be verified. This month I submitted readings on 21-nov as requested but STILL THEY ARE IGNORED.

Please can you find out WHY this is still happening after 8 months rather than try and palm us off with the same general excuses.

ColinB wrote: »

I have now raised a formal complaint about this issue being ongoing, I'll post on here the outcome of that.

Despite asking several times for an explanation, Flow have not provided that to my satisfaction. To summarise the responses:

"October’s statement didn’t include the validated read as the read from 25/10 wasn’t sent through MRV/XOSEVE until 09/11. The read from 25/11 has validated OK and will show on November’s statement. In short, though there was a delay in the read's validation last month, the issue looks to have been resolved and your read will appear as it should on the next statement."

And when I pressed them about why the delay happened, I got this:

"... the validation process is dependant on a system that is not controlled by Flow but by the third party who hold your meter read history. All that any supplier can do is expect that a customer's read will be validated in time to be used for billing purposes when their regular bill-run takes place."

Flow are clearly unwilling to provide a proper explanation about this, and prefer to blame some 3rd party (presumably that's "MRV/XOSEVE", whoever or whatever that is). I also note that there is no assurance here that this 3rd party will not affect billing in future.

However, more positively, my December statement does indeed include the reading I submitted on 25 Nov as they promised. Being slightly cynical about this, I wonder whether my complaint meant that this particular statement got special attention. We'll see what happens next month.

ColinB wrote: »

"... the validation process is dependant on a system that is not controlled by Flow but by the third party who hold your meter read history. All that any supplier can do is expect that a customer's read will be validated in time to be used for billing purposes when their regular bill-run takes place."

Flow are clearly unwilling to provide a proper explanation about this, and prefer to blame some 3rd party (presumably that's "MRV/XOSEVE", whoever or whatever that is). I also note that there is no assurance here that this 3rd party will not affect billing in future.

Reading between the lines it would appear that all energy suppliers use a third party validation company?


Begs the question, why are there so few complaints from other energy suppliers users in this regard.


Or perhaps they mean it is only budget suppliers who use this system?


Can't get an answer from them regarding this.


Ah well soon be March!