Recovering money from virgin media
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loupegaroue
Posts: 11 Forumite
Changed broadband supplier from Virgin Media. After termination, they raised an invoice for payment which was not due. They would not cancel ("no one can cancel an invoice") and took payment from my bank account.
Virgin have promised to send a cheque in repayment, but nothing has arrived and they refuse to discuss.
I've asked for a complaint to be raised with a manager, so we can take the matter to the independent adjudication. The promised call from a manager to discuss does not happen.
It's a small amount of money, but it's my money and I want it back.
Has anyone details of the adjudication service so I may approach directly?
Any other suggestions?
Know any debt collectors?
Virgin have promised to send a cheque in repayment, but nothing has arrived and they refuse to discuss.
I've asked for a complaint to be raised with a manager, so we can take the matter to the independent adjudication. The promised call from a manager to discuss does not happen.
It's a small amount of money, but it's my money and I want it back.
Has anyone details of the adjudication service so I may approach directly?
Any other suggestions?
Know any debt collectors?
0
Comments
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its the normal process
they will send a cheque within 2 months (and for a nice sum)0 -
tom.mockridge@virginmedia.co.uk
The CEO
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Thanks Boatman0
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Thanks AndyPK.
So they take money from me electronically which isn't due, hold onto it for two months, then issue a cheque to create more delay.
Times how many million customers? Just how much are they making dishonestly?0 -
It can take some time for a bank to stop a DD.
There is always likely to be a little money to return anyway.
So they do the sums on those 2 figures and return the balance to you.
Most suppliers are the same0 -
loupegaroue wrote: »Times how many million customers? Just how much are they making dishonestly?
I'm sure their admin costs will outweigh your imagined profits.0
This discussion has been closed.
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