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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 152
    • Franktboris
    • By Franktboris 23rd Jan 18, 9:03 PM
    • 2 Posts
    • 0 Thanks
    Franktboris
    Quick question, I have now taken the first step on a long road and sent out my complaint emails, and subsequently had my first response. Lending Stream (medium amount of loans) have responded (within five days) offering to clear a very small loan of sub £100 owing and waive the interest on a larger account if I enter into a payment arrangement with them, I have had 7 loans in total with this lender, all back to back, so the interest would add up to a significant amount more than the offer, is there any way to go back to them or is it best to directly escalate to the FOS?

    Thanks all
    • jack_1992
    • By jack_1992 23rd Jan 18, 10:37 PM
    • 34 Posts
    • 48 Thanks
    jack_1992
    Quick question, I have now taken the first step on a long road and sent out my complaint emails, and subsequently had my first response. Lending Stream (medium amount of loans) have responded (within five days) offering to clear a very small loan of sub £100 owing and waive the interest on a larger account if I enter into a payment arrangement with them, I have had 7 loans in total with this lender, all back to back, so the interest would add up to a significant amount more than the offer, is there any way to go back to them or is it best to directly escalate to the FOS?

    Thanks all
    Originally posted by Franktboris
    If they have offered something and you're not happy with it, I would go back to them and say exactly that. You're not happy and want all of the loans interest, charges and 8% simple interest on that back or you will take to FOS.
    Its your choice, ultimately, and what you think is best.
    My FOS experience so far has been good with 1 lender and a bit lengthier with another but the one outcome so far has been staggering for me.
    • tibawo
    • By tibawo 24th Jan 18, 4:53 PM
    • 1,086 Posts
    • 9,658 Thanks
    tibawo
    Has anyone had any luck with loans over 6 years old?
    After years of debt and living on the breadline feeling nothing but negative about my finances, I am finally feeling that 2018 might be the year I open a savings account and actually use it!
    • NeedaDyingMillionaire!
    • By NeedaDyingMillionaire! 24th Jan 18, 5:03 PM
    • 2 Posts
    • 0 Thanks
    NeedaDyingMillionaire!
    I fell into the same trap when I lost my job between 2008-2009, everyone wanted to lend £50 here, £100 there. It wasn't spent on myself or anything frivolous, just everyday food, priority bills etc! They are STILL hassling me for the money and I literally have about 200 left out of my wages each month for council tax, food, gas, elec etc. I have no spare to give these people! Wish I could apply for it back.. I certainly couldn't afford it and they should never have lent me it.. Have you got an email template I could use per chance?!
    • NeedaDyingMillionaire!
    • By NeedaDyingMillionaire! 24th Jan 18, 5:05 PM
    • 2 Posts
    • 0 Thanks
    NeedaDyingMillionaire!
    I fell into the same trap when I lost my job between 2008-2009, everyone wanted to lend £50 here, £100 there. It wasn't spent on myself or anything frivolous, just everyday food, priority bills etc! They are STILL hassling me for the money and I literally have about 200 left out of my wages each month for council tax, food, gas, elec etc. I have no spare to give these people! Wish I could apply for it back.. I certainly couldn't afford it and they should never have lent me it.. Have you got an email template I could use per chance?!
    • PartyPoison
    • By PartyPoison 24th Jan 18, 5:44 PM
    • 82 Posts
    • 157 Thanks
    PartyPoison
    Hi. This thread really caught my attention as I was in this situation a few years ago. I was lending from one to pay another. Every payday it was literally pay 2/3 loans and re-loan, sometimes for more to cover the interest.

    Can I ask what template people have been using to send to the companies? I have asked the 3 I remember using (Wonga and Quick Quid via IM - Wonga says it can take 12 days, QQ say 72 hours) and I have had to email PayDay UK so will see what response I get from them. If I remember correctly, I only used these 3 and PDUK/QQ the most.

    Any help is most appreciated.
    • Jimbo12
    • By Jimbo12 24th Jan 18, 10:15 PM
    • 1 Posts
    • 0 Thanks
    Jimbo12
    FOS Reclaim
    Hi,

    First time Iíve posted in here so much good advice thanks a lot itís helped me get over 2k from quickquid and the adjudicator has just told me today that 30/42 loans with Wonga should be refunded. Quick question does anyone know what Wonga are like in terms of making an offer before going to ombudsman as I believe the wait can be quite timely and Iíd rather take slightly less now than hold on for another 4-6 months ? Thanks
    • AnxiousTheElephant
    • By AnxiousTheElephant 25th Jan 18, 1:37 PM
    • 26 Posts
    • 2 Thanks
    AnxiousTheElephant
    Response from QQ asking for bank statements/payslips

    Do I have to send these to get a successful claim or is there a way round it. Not happy with over sharing years worth of bank statements
    • PartyPoison
    • By PartyPoison 25th Jan 18, 2:01 PM
    • 82 Posts
    • 157 Thanks
    PartyPoison
    Hi. This thread really caught my attention as I was in this situation a few years ago. I was lending from one to pay another. Every payday it was literally pay 2/3 loans and re-loan, sometimes for more to cover the interest.

    Can I ask what template people have been using to send to the companies? I have asked the 3 I remember using (Wonga and Quick Quid via IM - Wonga says it can take 12 days, QQ say 72 hours) and I have had to email PayDay UK so will see what response I get from them. If I remember correctly, I only used these 3 and PDUK/QQ the most.

    Any help is most appreciated.
    Originally posted by PartyPoison
    So, PayDay UK have replied asking for a postal order/cheque for £1 be sent. I have asked if I can pay any other way as post would take a while, but expect to be told no.

    **UPDATE**
    PayDay UK have given me bank details to transfer £1 to with the following:
    "Please ensure that you use the above reference number so our finance team can allocate your funds correctly. Please also be advised you will be required to send a confirmation email to ourselves once your payment has been made.

    We need to make you aware that due to a backlog of manual payments it may take up to 15 working days for our finance team to locate your payment and allocate it your account. Once the payment has been allocated to your account, all requests for a Statement of Account, will be completed within 12 working days."

    Not sure how it takes 15 working days to find a bank payment and 12 working days to send a file but that equates to a 6 week wait - if I took 6 weeks to do something at work Id get sacked! I have only asked for the information so far, nothing else so Im not sure why they are delaying me.


    My main concern here is that the bank account I had at the time is now closed - the only thing to back up my claims would be any records provided by these companies - and I have seen that QQ in particular ask for bank statements/payslips. Whilst I do have the payslips, I am not sure where they are as it is a few years ago and I have moved out of my parents house since then so they will be in a box in the loft.

    My question is what is needed physical evidence wise? Can I literally jump in blind and say I took out loans with you and wish to claim back due to irresponsible lending with having at minimum 2 payday loans at a time? Or am I best waiting to have all of the statements from the 3 companies as a minimum?

    Thank you.
    Last edited by PartyPoison; 25-01-2018 at 3:14 PM. Reason: Updated response from PDUK
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
    • PartyPoison
    • By PartyPoison 29th Jan 18, 1:02 PM
    • 82 Posts
    • 157 Thanks
    PartyPoison
    Me again... sorry.

    So Wonga replied at 5am today - nice time to start work on a Monday - with my list of loans. I used them as my third option (QQ and PDUK being the main 2) and even then I managed to accrue almost £1600 of fees and interests on approx £8000 worth of PDLs over a 39 month period. Wow that is shocking - depressing in fact because it makes me think how much the other 2 will have had off me! I have now emailed them using the debt camel template - does that mean my 8 weeks starts today? Or from when they acknowledge it (they say on their site it can take 5 days for that)?

    QQ said 72 hours for a SOA so Im not sure if that meant working hours (9 days), 72 hours as in 3 days literally (in which case its passed) or 72 hours as in 3 days but 3 working days (so this evening).

    PDUK I reluctantly paid the £1 to avoid any further delays. If I can win any of these then what is £1 in the scheme of things. So that will take 15 days to find in their bank account (how big must their statement be if it takes that long?) and then a further up to 12 to actually send me the SOA. Still seems very long winded but as I have got from reading through the thread, QQ and PDUK are not the quickest or best for responses unless something has changed.
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
    • Bluetonic123
    • By Bluetonic123 30th Jan 18, 5:00 PM
    • 45 Posts
    • 32 Thanks
    Bluetonic123
    After rejecting my complaint safetynet credit have agreed with my adjudicator and have cleared my balance and are refunding me £500! If they had just agreed to wipe my balance I would have been happy and not taken it any further.

    This brings my total refund up to £4,500 and my credit score is massively improving with their information removed.

    Now just Wonga to go - the loans are over 6 years old so it is taking a very long time but I 23(!) consecutive loans with them - each one bigger than the last. With the interest I think I could get about £7000 which would clear the last id my debt and help me start off some savings.

    [I]I have now emailed them using the debt camel template - does that mean my 8 weeks starts today?[I]

    I believe it is 8 weeks from when they receive it so if you sent an email it starts straight away.
    • PartyPoison
    • By PartyPoison 31st Jan 18, 5:08 PM
    • 82 Posts
    • 157 Thanks
    PartyPoison
    Just WOW!!!!!! I have had a spamming 38 mails from QuickQuid detailing my SOA - one PDF for each loan and even separate ones for rollovers.

    So thats 37 loans from Wonga starting 10/10/10 through 21/1/14 totaling £8168 and with fees/interest I paid them back £9751. A difference of £1575.

    Meanwhile, 29 separate loans with QuickQuid starting 1/9/10 through 21/11/12 totaling £14700 with them being paid back £18680 - which is a small difference of £3980 (I wont even include the 15 pence lol).

    Having looked at my account info, my wage back then (being on apprentice wages), on one payday I owed Wonga 95.3% of my wage and QuickQuid 78% - so obviously I borrowed £650 that day from one and £650 a few days later from the other. And that is before I even get anything from PDUK - who Im fairly sure were one of the main 2 I used along with QuickQuid.

    Looking back, I am literally so ashamed of myself! Im sat here at my desk now and I honestly dont think I could hate myself any more... I think the only thing I hate more are these companies for enabling me. Im not blameless I know but I was clearly weak and felt trapped.
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
    • Andrewwww
    • By Andrewwww 1st Feb 18, 8:56 AM
    • 2 Posts
    • 1 Thanks
    Andrewwww
    Hi all, Lending Stream are asking for a SAR to send my loan history. Is this right? If not, is there any specific law/rule I can quote? Thanks in advance
    • PartyPoison
    • By PartyPoison 2nd Feb 18, 9:46 AM
    • 82 Posts
    • 157 Thanks
    PartyPoison
    So I sent my complaint to Wonga on Monday - got this mail today:
    Your complaint is being dealt with

    "Dear Mr X,

    Thank you for contacting us. We were disappointed to learn that you are not happy with our service.

    We take customer concerns very seriously and we will do our best to investigate this for you as quickly as we can.

    We will be in touch within the next three days to offer a resolution or an update regarding our progress. A copy of our complaints policy is attached for your information.
    "

    Does that mean I can start my 8 weeks today or do I have to wait for the next mail?

    And after sending my complaint to Quickquid at about 2pm yesterday, I have had a reply at quarter past 9 this morning. SO that was very quick for them! They acknowledge my complaint and have asked
    "To help us reach a fair complaint outcome in a timely manner (and where appropriate provide an offer of redress), please provide us with the following information as soon as possible:

    !!!8226; Bank statements (at the point/s you took out your loan/s with us)
    !!!8226; Payslips (at the point/s you took out your loan/s with us)
    !!!8226; Any additional information relating to your financial circumstances (at the point you took out your loan/s with us)
    "

    What is the best way to respond to this? I have not got my payslips for that time to hand (and having moved out of my parents house since then they are now all in a box in the loft somewhere) and my bank statement is closed - though I will be going into the local branch tomorrow with my ID to try and get hold of my statements. Any help would be appreciated.
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
    • bobrah
    • By bobrah 2nd Feb 18, 12:08 PM
    • 1 Posts
    • 0 Thanks
    bobrah
    I would like to thank everyone on this forum for their advice. I have only begun my journey this week. Within 2 days, Mr Lender had written off £210.00 of a £260.00 balance. I'm sure there will be more good news on the way with the others. Good luck everyone.
    • Matt_C74
    • By Matt_C74 7th Feb 18, 9:32 AM
    • 33 Posts
    • 9 Thanks
    Matt_C74
    Decision from the Ombudsman adjudicator about Sunny (Elevate) has come in this morning and they have upheld my complaint.

    They've written to Sunny asking for all interest on loans 2-10 to be refunded along with 8% interest & my credit file amended.

    It Sunny disagree then they have to provide further info

    Over the moon with this decision. As I've posted before, Sunny were by far the most rude, obstructive & unhelpful of the companies I dealt with (I'm no fan of Wonga or Wage Day Advance but both were pleasant, polite and helpful - the total opposite of Sunny).

    Balls in Sunny court now
    • Matt_C74
    • By Matt_C74 7th Feb 18, 9:36 AM
    • 33 Posts
    • 9 Thanks
    Matt_C74
    I would do absolutely everything you can to try and get the info they're asking for.

    If they don't uphold your complaint and you go down the Ombudsman route the chances are the Ombudsman will ask for the same info.

    Good luck!
    • HeresHopin
    • By HeresHopin 11th Feb 18, 10:08 AM
    • 27 Posts
    • 18 Thanks
    HeresHopin
    Mine is QQ but is over six years old. I did send to FOS but last time i contacted them they said there was no news. Think I might give them a call for an update.
    Originally posted by tibawo
    Hi
    has FOS given you any idea of how long it may be - are they trying to negotiate with QQ? Mine with QQ are over 6 years as well
    • tibawo
    • By tibawo 11th Feb 18, 3:46 PM
    • 1,086 Posts
    • 9,658 Thanks
    tibawo
    Hi
    has FOS given you any idea of how long it may be - are they trying to negotiate with QQ? Mine with QQ are over 6 years as well
    Originally posted by HeresHopin

    No nothing as yet. I can't seem to find anyone in the same boat as me neither to compare to.
    After years of debt and living on the breadline feeling nothing but negative about my finances, I am finally feeling that 2018 might be the year I open a savings account and actually use it!
    • davious
    • By davious 12th Feb 18, 11:03 AM
    • 1 Posts
    • 2 Thanks
    davious
    Just starting
    Hi all,

    I'm just starting my PayDay loan refund adventure and would like to keep an update on here as I've found others doing the same really helpful. Mine is a similar story to many on here and I've been dependent on PayDay loans on and off since 2011, I can fully sympathise with everyone who has fallen into the same trap. Looking back on my history with these guys, its pretty shameful how exploitative their business model is. I'm now trying to get control and this will hopefully give me a massive jumpstart.

    I've searched my bank statements and have found that I've paid the following interest to these PDL companies:

    Wonga: 4.5k
    QuickQuid: 3.2k
    PayDayUK: 1k
    Lending Stream: 1k
    Sunny: 1.2k

    With the 8% interest on top, if I'm successful I could be looking at a potential £13-15k refunds. So far my progress is:

    Wonga: Emailed complaint 8th Feb, no acknowledgement.
    QuickQuid: Emailed complaint 8th Feb. Polite reply asking for bank statements, which I denied, another response saying they'll still try and investigate fully.
    PayDayUK: Emailed complaint 8th Feb, acknowledged and referred to their team.
    Lending Stream: Emailed complaint 8th Feb, no acknowledgement.
    Sunny: Sent letter 9th Feb, awaiting reply.

    Wish me luck!
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