One big mess

loonywitch · 12 December 2019 at 8:04PM

So this is an unusual one.

I ordered an item from Quiz clothing and paid next day delivery using PayPal. After checkout, email arrived and said delivery to my old address (haven’t lived there since March). Immediately try to contact them via phone and told only web help available. Completes email (24 hour turn around) and a fb message. Check Paypal and the old address is nowhere to be seen.

Since then item dispatched and quiz can do nothing, unable to contact hermes to intervene. Parcel is successfully delivered so I drive to old house to discover it is currently vacant! Check signature and it’s signed with my surname so been signed for fraudulently.

Quiz advise that since gps places van at the house and it’s been signed for, it’s deemed a compliant delivery by themselves and Hermes.

I opened up a dispute via PayPal but I can’t see it going anywhere since it’s delivered to the address I’ve allegedly given. Also tried to email a complaint to Paypal but I keep getting f the standard open up a dispute blurb.

Do I have any rights here at all? Or have I put myself up creak?!

soolin · 12 December 2019 at 8:30PM

They can only have used the address that PayPal gave them, it isn't easy to check your address until you buy something else and it shows up on the page before you confirm payment . You are correct in that if seller posted to the address given by PayPal and can prove delivery then any INR claim will fail.

soolin · 12 December 2019 at 8:34PM

I've just played around with my PayPal account and you can check all your addresses by logging in, clicking on the cog (I think it's a cog) symbol at top. It shows your default address, and there's a clickable link to see all your other addresses as well (I have several in mine). It's probably best to delete any addresses you don't want, and then double check that your default address is the one you usually use.

loonywitch · 12 December 2019 at 8:57PM

There was definitely only my current address listed as this has happened previously (when the address was still on there) but I managed to intercept that parcel. I ensured it was taken off the account along with my mum’s, sister in law’s and work address. It says only 1 address listed. Yet after when I rang Paypal up to complain, the advisor somehow found it and deleted it. I’ve been assured it won’t happen again going forward but not explanation as to how.

So I appreciate it isnt Quiz’s fault but they’re not being helpful. Paypal have messed up and either delivery driver has been dishonest and signed my name fraudulently or they’ve delivered to the wrong address and they’ve signed it instead.

Either way, do I have any rights? Surely Paypal storing my old address despite me removing it is against GDPR?

soolin · 12 December 2019 at 9:22PM

loonywitch wrote: »

There was definitely only my current address listed as this has happened previously (when the address was still on there) but I managed to intercept that parcel. I ensured it was taken off the account along with my mum’s, sister in law’s and work address. It says only 1 address listed. Yet after when I rang Paypal up to complain, the advisor somehow found it and deleted it. I’ve been assured it won’t happen again going forward but not explanation as to how.

So I appreciate it isnt Quiz’s fault but they’re not being helpful. Paypal have messed up and either delivery driver has been dishonest and signed my name fraudulently or they’ve delivered to the wrong address and they’ve signed it instead.

Either way, do I have any rights? Surely Paypal storing my old address despite me removing it is against GDPR?

I suspect the way they would defend it is by pointing out that on the final payment screen it shows the address and amount which it suggests you check before paying. At that point you could have changed the address and complained to them that your attempt to remove it previously had failed.

loonywitch · 12 December 2019 at 10:47PM

What about the fact the property is vacant and someone has fraudulently signed my name? And I also have video evidence that I was at home, and photo ID with my signature. Do you think that will mean naff all?

DoaM · 13 December 2019 at 10:57AM

Your real signature vs what can be written on a handheld pad can be very different, so I can't see any real mileage with that angle.

ToxicWomble · 13 December 2019 at 1:48PM

It amazes me that with current “tech” it would be very simple to also take a picture of the person signing for the delivery to help aid identification in case of these seemingly common problems.
Is there any reason this isn’t being done ?

DoaM · 13 December 2019 at 2:00PM

Probably GDPR/privacy.

soolin · 13 December 2019 at 5:23PM

ToxicWomble wrote: »

It amazes me that with current “tech” it would be very simple to also take a picture of the person signing for the delivery to help aid identification in case of these seemingly common problems.
Is there any reason this isn’t being done ?

So a random photo of a strange person wearing a dressing gown and with a towel round their hair (I had just got out of the bath!) would prove what exactly? Or are you suggesting that only the named person can accept a parcel- so the one I took in yesterday for my daughter in law (who lives elsewhere) could never have been left with me?

DoaM wrote: »

Probably GDPR/privacy.

I suspect that's one reason as well.

ToxicWomble · 13 December 2019 at 5:32PM

Well if you don’t think having a photo of the person who signed for the delivery attached to the digital signature would help that’s fine - I however think in scenarios where there is a dispute it would be very useful.

One big mess

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