Vodafone mobile repair query

stoopyftm · 17 April 2019 at 1:27PM

My daughter has a phone she got from vodaphone and after less than a year the charger socket started playing up and would only charge intermittently. It was repaired by vodafone as under the one year warranty and that she wasn't at fault for causing the damage, ie dropping it etc

Now less than six months later the same problem is happening again.

My daughter has health problems and never leaves the house, so it's not as if she has a riotous life that could damage her phone. I'm guessing Vodafone will now say it's out of warranty but I would argue that the repair was sub standard if the same problem has occurred so shortly afterward.

Any advice? I havent contacted them yet, but forewarned is forearmed

d123 · 17 April 2019 at 1:41PM

If the charging port is microUSB then you don’t need a riotous life to damage it, simply too much trying to plug the charger in the wrong way will quickly damage the port.

stoopyftm · 17 April 2019 at 5:16PM

d123 wrote: »

If the charging port is microUSB then you don’t need a riotous life to damage it, simply too much trying to plug the charger in the wrong way will quickly damage the port.

Suppose I was being a little bit facetious about the riotous life but I take your point.
Thing is though I have quite a few appliances that charge on a micro usb and Im always trying to plug the charger in the wrong way and as yet I've not had a problem with any of them and I've had some for quite a while.

If you are right and that is the reason then the build quality on this particular phone must be quite poor.

Vodafone mobile repair query

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