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    • jcarver007
    • By jcarver007 17th Jun 19, 8:46 AM
    • 91Posts
    • 6Thanks
    0 WOW
    Teletext money claim
    • #1
    • 17th Jun 19, 8:46 AM
    0 WOW
    Teletext money claim 17th Jun 19 at 8:46 AM
    Hi all,
    Looking for some advice regarding taking Teletex to small claims court or whether there is an option to take prior to this /instead of.

    I booked a holiday with filights to the Eden Andalou Aqua Park hotel in January 2019. Teletext miss sold this holiday by saying that the aqua park was fully operational. On arrival at the hotel we found that the 7 water slides were not working. I tried to complain to the hotel and they admitted it was because of it being a quiet period but nothing they could do. I phoned Teletext but was told that there was nothing they could do either. Took photos and video of it.
    The reason I picked the Eden Andalou was because of the Aqua park for my sons. If I had been made aware that it would not be open then I would have booked elsewhere as we had a number of other locations that we liked.

    Due to work and being overseas I had put this on hold until April when I again raised the complaint using Resolver.

    Teletext have admitted no fault and their latest email states that we took we used the Hotel, Flights etc and that the Aqua park was only a small part of it. Therefore their position of no fault will not change.

    My view is that it was missold as an Aqua Park.

    Also we did note that a lot of Moroccan families had been there for the commemoration of 1st proclemation of independence which was on friday 11th January. The standard of food for the weekend was high and more of it. But once the weekend was over and the families left the standard dropped.

    Anyway any advice would be appreciated.
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    • budgetflyer
    • By budgetflyer 18th Jun 19, 5:21 AM
    • 5,813 Posts
    • 3,732 Thanks
    Although not ideal that the aquapark was shut I don't think there's much that teletext would do and I think a trip to small claims court would end up costing you even more money as I don't think they would rule in your favour sadly.

    Looking at the teletext website and various other sites it looks as though the average hotel price is around 35 per person per night in January for the Eden Andalou.

    At an extreme push the water park might be worth say 50p a night per person so it's not a lot to expect back and not a lot to fight over in a small claims court.

    You need to chalk this one up to experience and don't go back.
    Originally posted by lea2012
    i would expect to pay a premium of around 30% for convienience of having daily use of a waterpark within a hotel complex compared to hotels of similar standard without one.
    so 10 to 12 pp per day may be worth asking for
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