Egg - no details - is there any point persuing

Nickijacombs wrote: »

I thought it was worth trying to submit a claim in egg but Canada square have come back saying they can't find any details. We gave them our 6 previous address - back to 1999.

Abs99 wrote: »

I thought it was a dead end but I also figured I'd try the resolver link through here and see what happened. I filled out ONLY the online form with the thinnest of details and gave reasons I thought it was missold. Give it a go. It's painless and surely worth a punt?

Since a "Resolver" Egg complaint would simply go to Canada Square who have already said they have no details, why would it be worth a "punt"?

The "Resolver tool" is just an E-Mail template and does not somehow magic up records which no longer exist.

Abs99 wrote: »

Yesterday I opened a cheque for £791 that dated from 2006

The OP of this thread was hoping to complain about finance from six years earlier.


Regardless, well done on your own personal success (which you would have enjoyed irrespective of "Resolver")

Send a SAR and £10 to see what inf is left. If there's none, that's it.

I would send in a free SAR next week to get all the info they have on them and be sure to add proof of your current address as they will sometimes halt any investigation if they cannot verify your new address.



Egg is a funny one I was told by barclays they had no record of me having any egg accounts with them, I then went to canada sq who found a loan in my name but no credit card. However canada squre then passed my details onto Barclays who then did find an account in my name but they halted the investigation because they could not verify my details. Once I passed their security verification over the phone it has been reopened and is now progressing


I must admit I am a little dubious about how they could not find an account based on any of my old addresses and then suddenly they could but I think it would pay to be persistant and send in a SAR after the 25th just to ensure they aren't missing anything which could help your case.



Good luck!

I think most people know if they are chancing their arm and there expectations will reflect that. However the banks are not generally paying out on PPI claims that are dubious. If someone recieves PPI then it has almost certainly been shown to be a valid claim or else the bank and POS would reject it after investigation.


Hopefully in future people will carefully read all documentation on financal products but it was a fact that some banks were knowingly misleading their customers to gain financial benefit and that was wrong and people are quite rightly able to seek compensation. I do agree with you that the claims companies are awful but I see nothing wrong with individuals making any complaint regarding PPI to the banks or the FOS they care to.



I do appreciate your honesty about your own motivation but I think the causes of low rates of interest on savings are far more complex this is a link to an post which it explains it well and says nothing about PPI compensation pay outs.


https://www.dailyreckoning.co.uk/economy/why-rates-are-so-low-and-where-theyre-going-next/


I understand you might be peeved that people you see as irresponsible are getting a windfall while your savings have such a poor return and I admit it does seem unfair that people who have done what they were told was the responsible thing i.e. save are missing out. However your resentment is misplaced and it might be better to take your own personal resentments out of the equation when replying to peoples questions on this subforum in future.